Had an appointment with Dustin and he arrived, on time, as promised. I've had other contractors bid the same job, but there's definitely something different about Dustin - as compared to the other contractors I've interacted with. I don't know much about this trade, but his explanations were in lay terms and were simple to understand - unlike one contractor who insisted on using complicated terms for uncomplicated tasks. Dustin is an expert in his field, and I say that with confidence based on his presentation, knowledge-base, attention-to-detail, and the professionalism displayed in one short visit. He didn't over-promise; he gave realistic time-frames and was able to support those time-frames by walking me through each day of the project. I have not hired Dustin for the job yet, but if I do I'm confident my impression of him won't change. It's hard to find good customer service these days, but Dustin has proven it still exists.