It’s free with no obligation to hire
Hired 226 times
11 years in business
(Mountain Time Zone)
8:00 a.m. to 7:00 p.m.
Credit card, Cash
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I guess the carpet in the home I just bought must have been quite old and/or dirty, because the smell in it, mixed with the chemicals in the cleaning product produced an unseemly odor. The Oxi Fresh cleaning did remove the majority of the ground-in stains so for this reason, I give it four stars. It's been four weeks and with each subsequent vacuuming, the carpet looks and smells much better. I do recommend them.Nov 21, 2017
I thought I could get by with just one more cleaning of our old carpeting. Really old carpeting...with dogs. I was incorrect and appreciated the candor of the young man from Oxi-Fresh who came to our house. He told me he could go through the motions of cleaning the carpeting, but that wasn't really the answer. He said to use the money towards replacing the carpeting. I was amazed! His honesty was refreshing and I told him so. He said Oxi-Fresh aims to have satisfied customers. I will call Oxi-Fresh again when our new carpeting in the family room needs to be cleaned. Very pleased with Oxi-Fresh experience!Mar 15, 2017VerifiedOxi Fresh of St. Louis Carpet Cleaning's reply
Thank you Carol! Part of being professional is letting people know when it's time for replacement. We appreciate your feedback.
Several rooms were cleaned. Cleaner stated up front that their cleaning will not clean this or that which was disappointing. Carpet is now rough and still has not bounced back to it's softness.Jan 15, 2017VerifiedOxi Fresh of St. Louis Carpet Cleaning's reply
Hi Wayne, I was not at your appointment personally but if we state upfront before cleaning that our expectation is an area may not turn out a certain ways its due to our expertise and experience. Carpet, like most anything, requires regular maintenance to maintain its appearance and vitality. After a long enough period of time, dirt, sand, oils that have built up can damage your carpet permanently. If you'd like for us to come take a look at why it's rough we'd be happy to do so as we stand behind our products and services. Please contact me as soon as possible. Respectfully, Matt - Manager Oxi Fresh
Excellent communication, customer service and our carpets looked fantastic when the cleaning was complete. Such a great experience, will definitely use and refer again!Jan 15, 2017Verified
I have never had my carpets professionally cleaned before, and my experience was so positive, that I would choose Oxi Fresh again. The customer service and technician made this the task of getting my floors clean a breeze. When the time came to have my carpet cleaned, the technician was honest, knowledgeable, and a charismatic individual. The entire process took less than two hours! My floors where cleaned in less than an hour and dried in the following hour. If I know of anyone who needs their floors cleaned I will recommend them Oxi Fresh.Nov 6, 2016Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Thumbtack Coupon Code: TT0219A Yes, standard pricing and online coupons can be found at Oxi Fresh website with the url in our business section. **For quotes on sectional sofas, the price is given per seat cushion. Please let us know how many people are able to sit on your sectional, and we can give you the total price. ***Many pet stains may require extra services to clean. Please message us with your details; often these are easiest to assess in person. ****Some food/drink/other stains can come out with our regular cleaning service, although some require extra services to clean. Please message us with your details; often these are easiest to assess in person.
- What is your typical process for working with a new customer?We often ask to be contacted by phone to go over a quote with them personally. In some cases we may do an on-site quote for more advanced issues such as heavy pet urine or water leaks.
- What education and/or training do you have that relates to your work?Bachelors of Business Years of experience in being hands on owners - we work everyday in our business.