Hiring someone to do work that you are not knowledgeable about is a daunting proposition as it leaves open the opportunity for being taken advantage of. In our case, that opportunity was wide open as we were concerned about the safety of our wiring. There are some unscrupulous contractors who would have taken full advantage of that, recommending unnecessary and expensive work, and we would have had no idea. That's a vulnerable position for a consumer, and finding someone trustworthy is invaluable.
Tom was amazing. He calmed our fears and reassured us that what he saw, while a little unorthodox, was not dangerous. We had him return the following week to do some work we'd been putting off. He was professional, friendly, and helpful; and his work was top-notch. If we ever find ourselves in need of an electrician, I know who we'll call first, and I'd recommend him to anyone who asks.