FAQs
- What is your typical process for working with a new customer?
When you call Delta Exteriors you can always expect the best service and most accurate inspections from our professionally trained Project Managers and Insurance Claim Experts. We're repairing more than just your roof. We're building trust and that all starts with our clear transparent Delta Difference Experience.
- What advice would you give a customer looking to hire a provider in your area of work?
Thoroughly research the company you're hiring to work on your home. Protecting your greatest investment starts with research. Does the company have proper insurance? Has the company ever been sued? How long has the company been in business? What is the companies Better Business Bureau rating? What accolades has the company earned? Does the company carry preferred contractor status with any manufacturers? Is the company a Platinum Preferred Contractor? Does the company have a clear transparent process for completing the project on time? Is there a designated project manager on site at all times to ensure safety and quality? Does the company take proper precautions to protect your landscaping? Does the company offer free upgrades? -No Cost Upgrade to Synthetic Felt vs. paper -No Cost Upgrade to Ice and Water Barrier -No Cost Upgrade to Architectural shingles Does the company offer financing? What is the companies payment policy? Does the company research municipal codes to ensure your home is in compliance? -Drip Edge -Ice and Water Barrier Does the company inspect the integrity of your roof decking for soft or damaged boards? What is the companies policy on replacing rotted decking? What is the companies workmanship warranty? Does the company offer exclusive extended warranties? Will the company stand behind their work? Do you know your roofer? Knowing the companies history, accolades and process is a great start to getting to know your contractor. Getting a reference list of recently completed homes in your area or reading reviews are the best ways to gain a sense of the experience customers had when working with that particular customer. If you research and ask all these questions you should be very well prepared to make an informed decision with confidence when it comes time to make your decision.
- What questions should customers think through before talking to professionals about their project?
Thoroughly research the company you're hiring to work on your home. Protecting your greatest investment starts with research. Does the company have proper insurance? Has the company ever been sued? How long has the company been in business? What is the companies Better Business Bureau rating? What accolades has the company earned? Does the company carry preferred contractor status with any manufacturers? Is the company a Platinum Preferred Contractor? Does the company have a clear transparent process for completing the project on time? Is there a designated project manager on site at all times to ensure safety and quality? Does the company take proper precautions to protect your landscaping? Does the company offer free upgrades? -No Cost Upgrade to Synthetic Felt vs. paper -No Cost Upgrade to Ice and Water Barrier -No Cost Upgrade to Architectural shingles Does the company offer financing? What is the companies payment policy? Does the company research municipal codes to ensure your home is in compliance? -Drip Edge -Ice and Water Barrier Does the company inspect the integrity of your roof decking for soft or damaged boards? What is the companies policy on replacing rotted decking? What is the companies workmanship warranty? Does the company offer exclusive extended warranties? Will the company stand behind their work? Do you know your roofer? Knowing the companies history, accolades and process is a great start to getting to know your contractor. Getting a reference list of recently completed homes in your area or reading reviews are the best ways to gain a sense of the experience customers had when working with that particular customer. If you research and ask all these questions you should be very well prepared to make an informed decision with confidence when it comes time to make your decision.