A New Look Carpet & Restoration Services, LLC
About this pro
They gave me a window from 11-1, and they showed up at 12:45. Of course, that is certainly in the window. However, there wasn't much communication about when it they might come. That being said, the person that showed up to do the work was very cordial and professional. The work was pretty good, but it didn't quite get the pet urine smell out of one of the rooms. I had to clean the carpet again. I would say if you have a typical carpet cleaning job, this company would be just fine.Jun 12, 2015VerifiedRon G.'s reply
Jay, Thank you for your feedback. I would like to inform you that sometimes pet odor treatment may take a 2nd treatment. If you would like to, please call the office to set up a time for us to come back out to retreat the areas of concern. If the urine has made it to the padding, the only way to ensure removal is to remove the pad and clean both front and back of carpet.
Jon M B.
After a walk through of my residence Ron gave me an estimate explaining what they were going to do for the cost. I immediately accepted and they immediately went to work. They were estimating four plus hours for complete cleaning of the duct work and then cleaning the carpet. They worked non stop and did a great job. I was very pleased with the job.Jun 6, 2015
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- What should the customer know about your pricing (e.g., discounts, fees)?We have our set pricing located on our website. However, we always have a special going.
- What education and/or training do you have that relates to your work?Yes, our industry is every changing, therefore I try to stay up to date on all certifications, and attend classes and seminars to keep my status active.
- What advice would you give a customer looking to hire a provider in your area of work?Always do your research, cheaper is not always better. Look at the BBB ratings and check reviews. This should help you make an informed decision.