Foster's Cleaning Service, LLC

Brandon, MS

Get up to five quotes from pros like Foster's Cleaning Service, LLC within hours. Get Quotes

About this pro

How does your service stand out?

I ask my workers to be perfect! We may not always be perfect, but that is our goal. I pride myself in always making it right. Every home is different, and we make sure we learn what our customers want first. We earn their business with every cleaning.

What do you enjoy about the work you do?

The final product of a job well done is a great reward. I hire workers that love to clean, and it shows.

Location

Brandon, MS 39047

Background check

Complete

Years in business

6

Number of employees

21

Times hired on Thumbtack

126

Reviews

54 Reviews
  • Kathleen P. Jun 21, 2017
    House Cleaning
    Verified Review
    The ladies were industrious and friendly and made a huge difference.
  • Leigh B. Jun 7, 2017
    House Cleaning
    Verified Review
    They did an amazing job! Will definitely use again!
  • Morgan F. May 30, 2017
    House Cleaning
    Verified Review
    Overall an excellent experience. Communication was thorough and prompt. Unfortunately, I had to cancel (my fault). I will definitely be recommending to friends!
  • Leslie O. May 28, 2017
    House Cleaning
    Verified Review
    It is wonderful working with Celisa. She is very responsive. Her employee Ms. Lucile did a very good job cleaning the kitchen and bathrooms, which are both very important to me. I appreciate there work quality, responsiveness and patience working with me.
    Celisa F. May 29, 2017

    thank you for your review. We appreciate you and your business.

  • Lisa M. May 24, 2017
    House Cleaning
    Verified Review
    Prompt, efficient and willing to do whatever I request. Very professional and ethical team. I am very pleased.
    Celisa F. May 29, 2017

    thank you for your review. We appreciate you.

  • Lindsay G. Apr 15, 2017
    House Cleaning
    Verified Review
    Not happy
    Only kitchen complete and 1/2 of one bathroom and just the headboard vacuum and part of floors in bedroom and that was it
    Celisa F. May 29, 2017

    My apologies for your experience. We started your cleaning around 5pm - and stayed about 3 hours. We wish we could have finished, but starting later in the day left us no room to finish, if needed. we certainly could have done more, earlier in the day. I am glad we were able to accommodate your request at 5pm on short notice and get some cleaning done. baseboards take time, up to one hour in a home. We would love to return, and get a clear understanding of expectations and time - and finish a cleaning for you. Please accept our apologies that more was not done for an evening job. THANKS so much.

  • Cassie P. Jan 31, 2017
    House Cleaning
    Verified Review
    Good Choice
    Very nice people. They are professional and do a great job. I like that they are a company instead of one individual.
    Celisa F. May 29, 2017

    thank you for your review. We appreciate your business.

  • Eric M. Jan 29, 2017
    Move-in or Move-out Cleaning
    Verified Review
    Great Job
    I moved out of my apartment. Foster's Cleaning did a great job. I would use them again.
  • Linda C. Dec 23, 2016
    House Cleaning (One Time)
    Verified Review
    fantastic Service
    Couldn't have been better satisfied. WOULD DEFINITELY USE THIS COMPANY AGAIN.
  • Barbara J. Nov 30, 2016
    House Cleaning (One Time)
    Verified Review
    Big job, good work.
    They did a one-time all over clean including windows and glass doors, and glass shelves. Started slow but they did get done in the allotted time (6 hours). The front glass door was missed and, in direct sunlight, some windows were streaked, but overall a good job and I would use them again.
    Celisa F. Nov 30, 2016

    Thank you for your review. I appreciate you taking the time to offer your feedback. Please accept my apologies for your windows. I will definitely talk to the cleaners about double checking streaks. That is my PET PEEVE.....streaked windows. Please accept a $25 credit toward your next cleaning. I will send this to you by mail. thank you again for your business.

  • Patrick L. Nov 18, 2016
    Apartment Cleaning
    Verified Review
    Great experience
    Very pleasant experience. Tonya was great. I will definitely be requesting her again.
  • Ashley M. Oct 31, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Will use again for sure!
    We had a move out clean on a house we sold, and Foster's Cleaning did an excellent job! Exactly what we asked for! Great price!
  • Laura F. Oct 25, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Great work.
    Timely response to my request for services. communicates clearly and professionally. Keeps track of specific requests and fulfills them by checking off a list. provides clear estimates and invoices. My husband and Highly recommend this service provider.
  • PL B. Oct 5, 2016
    Great service!
    Foster's Cleaning Service is amazing! They give individual attention to their customers and are very reliable. I highly recommend them. :)
  • Ashley B. Oct 5, 2016
    Love Fosters Cleaning!
    Fosters cleaning provides excellent service!! They did a move in clean for us as well as weekly cleaning and I could not be more pleased. Our house is spotless. Highly recommend! Very professional, helpful, and fast response time!
  • Laura S. Oct 3, 2016
    Deep or Spring Cleaning
    Verified Review
    "Good +"
    The young woman who came did a good job in the time allotted. There were a few small places overlooked, but otherwise, things looked and smelled good when we got home.
  • Kyeshia R. Sep 29, 2016
    Move-in or Move-out Cleaning
    Verified Review
    HORRIBLE SERVICES!!
    The service was extremely horrible. The workers came to do a move in cleaning this morning at 8:30a.m. so I asked them to call me once they were done providing services but they never got started on the job. I came back hours later and the house looked the same way it did when I was there this morning. This will be my first and last time dealing with unprofessional peers!! I have called them to see what was the problem and there was no answer!!
    Celisa F. Sep 30, 2016

    I am very concerned with your review. In my 5 years of business, no one has ever accused me or my company as being unprofessional or bad service. It does bother me that you feel this way. Your review has many inaccurate statements, so I will address each one as best I can. You had a timed cleaning, which means, you know when we start and finish. I sent two very qualified cleaners, one of which is a TOP cleaner that completes clean outs weekly. I also sent my Quality Control Supervisor to inspect the job before they finished. She took photos of the cleaned home and emailed to me. We like to have them for the customer to use for their realtor and such. This home was built in 1968. The baseboards were wooded and peeling - as well as the floor. There were heavily scattered paint throughout places of the home. But overall, it was cleaned. The carpets needed shampooing and / or replacing, as well. We also recommend an exterminator. You called me, and I was on the other line. You left me a very disturbing message. I immediately had my supervisor return your call, which you stated we did not clean the home. I myself spoke with you. You told me that my workers were very friendly but "did not do anything". I asked if my supervisor could return "now" and you could show her anything that you needed and she would correct it ASAP. You agreed. My supervisor went to your home, and viewed it again. Everything was as we left it - clean. While at your home the second time, we called, texted you 3 different times to return and make payment and inspect the home. My supervisor tried, and I tried. You would not return our call and did not come back to your property. We stayed for over 45 minutes waiting. During this time, 3:30 - 5:30, you went on Thumbtack, reviewed us, and asked for another cleaning service. While we were actually at your home, you were already giving us a horrible review. I told you over the phone and by text "we want to make this right". My cleaners take pride in their work, as well as myself and we never want a customer to have a bad experience. But, overall, I feel that this review is unfounded. We have received no payment for services, as well as no return phone call as of 11:00 this morning. I would greatly appreciate a phone call so we can resolve your invoice and cleaning. 601-291-7936 thank you.

  • Janice G. Aug 8, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Rob T. Jul 25, 2016
    Office Cleaning (One Time)
    Verified Review
  • David Y. Jun 23, 2016
    Window Cleaning
    Verified Review
  • Pamela L. Jun 13, 2016
    Floor Cleaning
    Verified Review
    Ineeded paint removed from a concrete slab, and Fosters cleaning man checked it out. He was very pleasant. He told me the job would be higher than what he quoted, but he never landed on a number. He tried for three days to do the job using all his skills, but was unable to remove the paint. I have him half of the original quote for his time and effort, even tho he said i didn't have to pay him. I made the choice to do so, but honestly i would have preferred he told me his limitations after the first day. That would have given me more time to hire someone else, and not feel like i had to compensate for three days of really hard work. Fosters communicated well and was on time.
  • Tim R. Jun 6, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Celisa Frith is not who comes to clean your place, she is an intermediary between her and her workforce, they showed up on time, the cleaning was just average. I have only paid to have my place cleaned this time and one other, but when you are paying someone to clean your house personally I feel it should be to a level better than what I could do myself in the same amount of time. It did look better than when they arrived and I walked through the house with them before they left but I just was not impressed. Only perk of paying two girls $120.00 for an hour and a half of work is that I don't have to clean the place myself before I move out.
    Celisa F. Jun 6, 2016

    thank you for your review. My cleaner, Shay, said when she arrived, that you pointed out that you did not need us for the time I quoted you - 5 hours. I originally said it would take 5 hours to clean your home. But, after she got there, she said it would only take about 3 hours (for one person; 1.5 hours for 2 people). She mentioned the home was not completely empty and was told to clean around things. If she had been by herself, it would have been 3 hours of work for the oven, floors, inside fridge, dusting, ceiling fans, counters, bathrooms, etc. Sometimes when the homeowner is attending the cleaning, the housecleaners try to ask specifically what is needed. We apologize that she was not more thorough while you were there. Maybe she felt a little rushed for time, and thought she and Shecona could finish sooner. I usually advise the cleaner to take her time with details for perfection. Thanks so much.

  • Russell J. Jun 3, 2016
    House Cleaning (One Time)
    Verified Review
    Fosters was prompt, professional and did a fantastic job! Highly recommend
  • Brandi W. May 18, 2016
    Deep or Spring Cleaning
    Verified Review
    I asked for a DEEP spring cleaning for my house. She told me approximately 8 hours, but they paid by the hour. I had heard great reviews from multiple people I know and their main praise was "If it's not good enough they will come back and do it to your liking" Well overall the house looked great, considering what it looked like before. The foyer by my garage and into my washroom wasn't touched. There was handprints still on the wall from my kid and Oreo smudged from the night before by my kid as well. Still dust on the baseboards, both pantries had not been wiped down. I texted the owner about it twice and was never offered a come-back to fix it. She told me "it was a time issue" Well, I feel if I'm paying you by the hour then why is time such an issue? I paid nearly $300 and wasn't offered for her to come back and clean it, which is what multiple of her regular home owners swore by. I ended up just cleaning it myself. Pleased overall, but disappointed as well.
    Celisa F. May 18, 2016

    Thank you for your review and response. Yes, it was a very big job and the time I estimated was not enough to complete the job. I did ask if you would like us to return, but I never received a response. My sincere apologies. In some homes, we return to complete something that was left off by mistake by a cleaner. However, we did not complete some items in your home 100% or complete at all due to a time factor. We should have estimated 16 hours, and had two people complete your cleaning. I believe you would have been completely satisfied with that estimate. My apologies for not estimating it completely. I am not sure why you did not receive my email about returning. I am resending it today. We want you 100% satisfied. I am offering you 3 FREE hours to return and complete anything you need. Thank you so much for your business.

  • Courtney A. May 2, 2016
    House Cleaning
    Verified Review
  • Melissa W. Apr 14, 2016
    House Cleaning
    Verified Review
    Angelina did a superb job! She used her time wisely and my house looks perfect!
  • Morgan M. Mar 14, 2016
    House Cleaning
    Verified Review
    They did a great job! Very pleased with our home.
  • Keith W. Mar 4, 2016
    House Cleaning (One Time)
    Verified Review
    Allison always does a great job!
  • Fran D. Mar 1, 2016
    House Cleaning (One Time)
    Verified Review
  • Timesha H. Feb 5, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Kristian K. Dec 5, 2015
    House Cleaning (One Time)
    Verified Review
  • Ar J. Oct 31, 2015
    Deep or Spring Cleaning
    Verified Review
    Nice job. Was able to accommodate request at short notice.
  • Grant F. Oct 21, 2015
    House Cleaning (One Time)
    Verified Review
  • Megan G. Aug 9, 2015
    House Cleaning (One Time)
    Verified Review
    Overall, I was very pleased with my experience with Foster's Cleaning. I only needed a couple things done, but the lady who cleaned my house ended up cleaning everything for no extra charge than what I had agreed to pay. Everything looked great! Will plan to use Celisa and her girls again for future cleans.
  • Kim E. Aug 5, 2015
    House Cleaning (One Time)
    Verified Review
    They did a very good job on deep cleaning my house! Will definitely be using them from now on.
  • Ruth G. Jun 3, 2015
    House Cleaning
    Verified Review
  • Peggy H. May 12, 2015
    House Cleaning (One Time)
    Verified Review
    I had my entire 3,000 sq. ft. house deep cleaned by Yogi and LaTonya. Both ladies did an outstanding job and worked non-stop for 4 hours. I will definitely have them back on a regular basis!
  • Carla J. May 11, 2015
    House Cleaning
    Verified Review
    We didn't do all the things we discussed ,, Athough the price Edward reduced I needed things done that were not complete .,, the things that were done were exceptional!
    Celisa F. May 11, 2015

    Thank you for your review. We are happy that your cleaning was good. I apologize that not everything we discussed was completed. Can we come back tomorrow and complete anything? THANKS Celisa

  • Janice F. May 2, 2015
    House Cleaning
    Verified Review
    I wanted furniture dusted,floors cleaned and 2 bathrooms cleaned.I think the girl dusted with Lysol water and missed a lot of areas.One bathroom wasn't even touched.Celisa was not the cleaner.
    Celisa F. May 2, 2015

    My apologies for your experience. I really think communication was an issue. I am more than happy to offer you a credit on another cleaning or a refund. Just let me know. Thanks so much.

  • Becky F. Apr 7, 2015
    House Cleaning
    Verified Review
  • Valerie S. Apr 4, 2015
    House Cleaning
    Verified Review
    Celisa is a super communicator. I love that she is hands on! My baseboards look amazing. My husband was happy, enough said, right!? Thank you for the great customer service. I feel like she cares about customer service and about pleasing clients! Thanks again ladies:)
  • Chelsey D. Mar 30, 2015
    House Cleaning (One Time)
    Verified Review
    I was very impressed with the upfront service (initial contact, fast response on quotes and scheduling). The cleaning itself was very good, and they seem open to feedback about touch-ups here and there (when you have those things you are particular about that someone else might not notice). I am going to continue with regular cleanings.
  • Terri W. Mar 29, 2015
    House Cleaning
    Verified Review
    Celisa was pleasant and professional from the moment I met her. The ladies that came to clean were hard working and very nice. I have recently moved to the Madison area from out of state and have had a difficult time finding someone that cleaned the way I would clean my own home. I believe I have found them! My family has severe allergies so dust is a particular problem. I have taken a couple of days to walk around and I am very impressed with the detail given to each area. They were on time and it did not take as long as expected. I felt the price was reasonable for the quality received. They are extremely flexible with special requests to do things a certain way. Usually I would like to have them come every other week but I am considering weekly visits to keep my house this clean! Thanks to Celisa for going above and beyond to make customers happy.
  • Luke W. Mar 23, 2015
    House Cleaning
    Verified Review
    Celisa answered my request for a cleaning quote with a detailed and prompt reply that stood out among the other responses I received from Thumbtack. I was out of town the week I wanted the cleaning done and the way she handled getting my first time cleaning set up made this a complete non-issue. Coming home from a business trip to a clean house is one of the more pleasant feelings in life. Foster's Cleaning Service, through Celisa's front-end coordination and back-end follow up turned my apartment cleaning from a one time clean-up to a bi-weekly job. I cannot stress the attention to detail that is given pre & post job. Foster's & Celisa truly provide a "complete package" service.
  • Debbie M. Mar 21, 2015
    House Cleaning (One Time)
    Verified Review
    I was very happy with my first cleaning job, so much so that I will be using Fosters permanently now. I am very picky and I discussed that with Celisa when she personally visited me in my home and she assured me that everything I wanted would be done and it was. She is very nice and when I met her I felt like I had known her forever. The girl she chose to clean my house, BJ, is also extremely nice and interested in exactly what I wanted her to do. I have had several people come in to clean, but I always had to redo so many things when they left. I have searched and searched for the perfect cleaners and I feel like I have finally found them. Do not hesitate to call them. I would recommend them to anyone!
  • Richard K. Mar 19, 2015
    House Cleaning (One Time)
    Verified Review
  • Jeffery J. Feb 6, 2015
    House Cleaning (One Time)
    Verified Review
    Celisa cleaned a new home for us removing the smoke smell left by the previous owners. The quality of work was excellent. They even purchased newer cleaning supplies because of the extent of cigarette smoke residue. The only thing that would have made it better would have been to have four cleaners verses two to speed up the cleaning process
  • Sandy C. Jan 21, 2015
    House Cleaning (One Time)
    Verified Review
    Celisa did a wonderful job of cleaning my daughter's apartment. She was on time, did a thorough job, and made the apartment look and smell clean! Cleaning up after two college-age girls can be a daunting task, but Celisa completed the job quickly and efficiently. This service turned out to be an awesome birthday gift!
  • Blaine C. Jan 4, 2015
    House Cleaning (One Time)
    Verified Review
  • Dennis B. Oct 20, 2014
    House Cleaning (One Time)
    Verified Review
    She was very polite, with a positive attitude. She agreed to work with me, (my wife and I) to get moved into our house. Prices were reasonable. The lady that came out, never stopped. The quality of work was excellent.
  • Jeff B. Aug 20, 2014
    House Cleaning (One Time)
    Verified Review
    Very helpful to our super busy family. Reasonable price for service. Our cleaner was great.
  • Donna O. Aug 20, 2014
    House Cleaning (One Time)
    Verified Review
  • Daniel G. Aug 6, 2014
    House Cleaning (One Time)
    Verified Review
    Celisa is dedicated to quality and making the costumer happy. I am impressed with the organization of Foster's Cleaning. Celisa follows up after the cleanings, and wants to know what her staff can do better the next time. Each time gets better. I was impressed with the first cleaning, and am happy that I am still using Foster's. I believe this is month 3. I am very pleased with Foster's Cleaning and recommend them.
  • Alan M. May 16, 2014
    House Cleaning (One Time)
    Verified Review
    I was in need of a deep clean at my house. Dealing with Celisa was extremely easy as she was very professional and accessible. She definitely went above and beyond and made sure that my needs were met.

Q&A

What is your typical process for working with a new customer?
We ask several general/specific questions about the customer's home and needs. We then offer a quote, over the phone, or in writing. You only pay for the time it takes to clean. We charge each customer fairly and consistently. I handle quotes the way I would want a business to relay information to me. No hidden fees. No contracts. No grey area. Everything is spelled out, in writing, on what we are responsible for.
What education and/or training do you have that relates to your work?
We are accredited with the Mississippi Better Business Bureau.We partner with "Cleaning for a Reason" that provides FREE cleanings to women with Cancer.
Do you have a standard pricing system for your service? If so, please share the details here.
I charge new customers or "one time" customers a set per hour fee. Then, if they have us clean their home on a regular basis, they would be offered our "preferred" customer price per hour. I charge PER HOUR AND PER CLEANER (labor). If two cleaners are in your home, you are charged double the rate (but they are done faster). If only one cleaner is in your home, you are charged the per hour rate. Sometimes, we have cleaners "in training". These cleaners are not billed to you while they are in training for our company.
How did you get started doing this type of work?
My husband is a retired marine. He is really the cleaner in the family. When we opened the business, he taught me a lot about professional cleaning and how to make it right. I also worked in the field for a year to learn what customers are looking for and how to clean. This way, I can train my staff to put their best effort first and make each home sparkle.
What types of customers have you worked with?
Each area of the home can be cleaned. We also are great at baseboards, ovens, blinds, windows and organizing any "mess" you are too busy to tackle. We have experience with commercial cleanings, such as new construction and new buildings - Cleaning after construction / painting jobs.
Describe a recent project you are fond of. How long did it take?
We cleaned a home in Brandon, MS about 2 months ago. The owner posted on facebook how surprised she was that we were able to get the ring out of her toilets. Her husband never comments on cleanings, but was very happy with our work.
What advice would you give a customer looking to hire a provider in your area of work?
Our prices are considerable lower than your "big name" cleaning companies or Franchised locations and we provide a one on one experience. You will be dealing with the owner, each and every time. If you have any problems with your cleaning, you can discuss it with me, the owner, and not a middle man.
What questions should customers think through before talking to professionals about their project?
My heart is in the right place. I want customers to fill like we are honored that you chose us to service your home.