N-Hance Wood Refinishing of Central Mississippi
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- Jane M.
James with NHance is focused on providing the best service for his clients. He did an excellent job. I have referred him to 2 relatives interested in updating their kitchens by painting the cabinets I had 3 companies talk to me about painted cabinets. One used only latex paint and mentioned long, strong fingernails might gouge the paint on his solid wooden cabinets. Another used a good product but without the strong polymers NHance uses. Also NHance price was half the highest price. I was able to save $20,000 by not replacing my existing cabinets. We chose the color White Mocha paint and added brown glaze in corners of the cabinet doors and drawers at all decorative cuts. The kitchen lights do make the color look more yellow than it really is. I love my new kitchen. Thank you James!May 23, 2019Verified
- Celeste S.
Cabinet Refinishing and Repair
James and Ian were prompt, courteous and professional. They took our needs into account and made it easy to access our kitchen during the job. The finished product is phenomenal as you can see by the before and after photos. Thanks N-Hance for our "new" kitchen.Sep 11, 2018Verified
- Mary B.
Hardwood Floor Refinishing
We only had the main par (living room/kitchen) floors done for now. (The darker, shiny side). Floors are hand-scraped bamboo. Amazing difference. They are nicer now than when they were first installed! James is very personable, professional and was a pleasure to work with. Highly recommend!!!!!!!Apr 24, 2018Verified
- Steve W.
Hardwood Floor Refinishing
N-Hance refinished my wood floors in March of 2019. In June I began to notice the finish seemed to be wearing off and in some areas the finish began to get cloudy. I called James, the N-Hance franchise owner in July and several times after that. It took until December for him to come back and look at the floor. James thought it might be a humidity issue but the testing he did indicated the humidity levels in the floor were normal. He contacted the N-Hance main office to consult w/ them. None of them seemed to have a solution. In late December I spoke with James on the phone and he said he would email me a proposal, he and his resources at the N-Hance home office felt they could do to rectify the problem. The email never came. I called several times and left messages but James never returned my calls. I called the N-Hance home office and spoke to their Quality Control representative twice and both times they said they would ask James to call me...No call. The Quality Control representative said they could not help as any customer dissatisfaction needed to be resolved by the franchisee. The problem continues to get worse. I had another flooring expert come and look at the flooring and he said there is an adhesion problem causing the sealer to separate from the floor. He said the sealant may have been too old and out of date. In any event, here we are with a floor which has patches of the finish which is hazy, milky white. Very unfortunate. James was very personable and nice but a customer also needs the owner of the business to stand behind their work and take corrective action when the job is faulty. I wish I could wave a magic wand and go back in time and never have used N-Hance. I cannot recommend anyone use this service.Jan 31, 2020Verified
- Bill M.
Cabinet Refinishing and RepairFeb 1, 2018Verified
- What types of customers have you worked with?1. Residential 2. Commercial 3. New construction