Mr. Young was very responsive and came out immediately - on a Sunday - to complete the work. Unfortunately, he needed a different part than which he had, but he returned promptly and did a great job! Our fireplace now lights without issue and was most helpful this past weekend. Glad to have had his service as quickly as we did. In addition, his price was very fair and reasonable for the service. It would have cost me more to go through my home warranty had they even covered it.