|Sunday||8:00 a.m. to 5:00 p.m.|
|Monday||8:00 a.m. to 5:00 p.m.|
|Tuesday||8:00 a.m. to 5:00 p.m.|
|Wednesday||8:00 a.m. to 5:00 p.m.|
|Thursday||8:00 a.m. to 5:00 p.m.|
|Friday||8:00 a.m. to 5:00 p.m.|
|Saturday||8:00 a.m. to 5:00 p.m.|
About this pro
39 years in business
49 hires on Thumbtack
Mark and team did a great job building the deck we wanted! I would highly recommend them for any job.Jul 3, 2018Verified
We are very fortunate to have found Mark Hayner, his son Jeremy, and his company - Installations Unlimited,LLC. Mark and Jeremy are true professionals at their craft. They are very knowledgeable, reliable, and talented which is why we used them for two separate projects: a centerline wall removal/remodel, and a kitchen wall removal/remodel. The work they performed completely changed our home to function and feel very modern. We can't say enough good things about their recommendations, results, and, customer service. They always keep us informed on the schedule, and were very punctual. We look forward to working with Installations Unlimited, LLC again in the future! Todd and JessJan 17, 2017Verified
We challenged Mark to start work on all new flooring, painting, AND a new kitchen in only a few short weeks before we were to move in. He pulled out all the stops and got more done than we could have hoped. We are very happy with the work and look forward to working with Installations Unlimited on our master suite renovation and a major upgrade to our basement half bath. When the work is all complete, I'll post some fantastic photos.Jun 8, 2017Verified
His communication and price were great, but tile work was unprofessional. We were in a pinch or I would have fired him and started over. The end product looks like a DIY job that I could have done myself. He did not seem to care about the details and left messy grout that we had to clean up. Overall, unimpressed. His bid was the cheapest and I should have known better.Jan 4, 2017VerifiedMark H.'s reply
Brianna - I offered to come and look at the job to make it right and was turned down. Your father started the job and you told me that everything was ready to go. Unfortunately he had some medical issues which prevented him from completing the job. Our prays are with him for a speedy recovery. We were working off what he started and on a very limited budget which I was willing to work with under the circumstances. I showed you day one that the window and niches were out of level and square and you told me that it was to be expected with an old house. The window did look bad so we (with your input) worked out a solution on that. The walls (namely the studs) were never planed out prior to the cement board and waterproofing. We were told that your dad was an installer and it was all ready to go. I can only work with what I have and from our first conversation once again, it was all ready to go. Prep and layout are 99% of any tile job. The prep and layout were way beyond sub-par but with the limited budget we did the best we could. The only other option was to tear everything out and start from scratch. I am still willing to come look at the job and see if there are any easy fixes but without a response from you my hands are tied. Once again, I pray your dad has a speedy recovery.
The general stuff was fine but some major and a lot of the finishing was sub par. Had to have him back several times to redo grouting, painting, and other finishing steps. Appliances were not in leveled. Wall mounted exhaust fan was put up with only one screw holding 60lb and other brackets glued on to the tile instead of screwed in. Instead of moving the drain for the sink the disposal was mounted on the opposite side from where our granite was cut for our soap dispenser. Overall mark and his guys were great guys there were just to many short cuts or marginal workmanship.Dec 17, 2016VerifiedMark H.'s reply
Zeke, I'm sorry you felt you had a bad experience. Glass tiles require unsanded grout and with that type of grout with unusual small grout lines there is always the possiblility of air bubbles. You menitoned those and we took care of that within 24 hours. On an entire kitchen remodel there will always be paint touch ups, we aren't God and don't pretend to be perfect. However, once you mentioned that, we took care of those within 24 hours. You purchased your appliances through Home Depot and/or Lowes. You did hot purchase those through our company. I agreed to put those in place for you but at the same time, I am not an appliance installer nor am I an appliace provider. I emailed you that you should contact them to adjust the appliances (I can attach the email here if you would like to dispute this). Your vent is braced with a 2x6 in the wall with 4 - 1/4" lag screws holding it up. I put those in personally so I know they are there. The top trim piece which weighs less than 2 lbs. was attached with epoxy. If that has been an issue, you should have contacted me. Otherwise, your hood is mounted beyond manufacturers recommendations. You were out of town for almost 2 weeks while we did the job. I contacted you via email that whithout re-working the plumbing your disposal would have to go on the other side (again, I would be happy to attach that email if anyone wants it) you said don't worry about it. Your soap dispenser was cut in after everything was done. I had to let your granite guys in to do that. You have neglected to mention that for the 2 weeks you were gone, we took care of your dog each morning, gave your dog Xanax whenever there was a thunderstorm, let your granite guys in to measure (we weren't working that day), helped them finalize the unusual pattern for the island top (which by the way looks awesome), came back and let them in to install the tops. Stopped 2 other days because I only live 3 minutes away to let your dog out. Of which I didn't charge you a penny more for. It always amazes me that if one little thing (i.e. a paint touch up) is bad how most people think the whole job is bad. The minor issues which will always arise in any remodel were remedied in a very timely fashion. I'm not certain why you gave this review since you haven't contacted me since the finish which at that time you and your wife seemed extremely satisfied. I can't fix things that I have no knowledge of. I hope you all have a Merry Christmas and a Happy New Year. If there are any issues I should be aware of please let me know personally. No need to vent somewhere other than the source. God Bless.
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- What should the customer know about your pricing (e.g., discounts, fees)?Pricing isn't complicated, the jobs are. I've been to literally hundreds of homes and businesses over the years and I have never seen the same thing twice. I don't like giving quotes over the phone/internet because I don't like to short change the customer or myself. Once I look at the job and give an estimate though you never get hit with change orders unless you personally change something. What you were quoted is what the price will be.
- What is your typical process for working with a new customer?I like to sit down with them and find out what it is that they are looking to accomplish as well as get an idea of their tastes. On kitchens and baths, I generally do a CAD drawing so we can lay out the space better and they can get a visual of what the finished area will look like.
- What education and/or training do you have that relates to your work?I trained under an experienced flooring tech/carpenter for several years before going out on my own. I am also a licensed physical therapist which comes in handy when we are making a home handicapped accessible. I also have a 20 hour OSHA certification and attend several continuing education courses a year to keep up with the latest trends and innovations.