Installations Unlimited, LLC
We initially hired Mark to do some some minor interior work on the upstairs unit of a duplex that we purchased for a rental. After evaluating the original project further, he made us aware of a lot of work the previous owner had done that was not done to code and in fact posed safety problems. We gained a great deal of confidence in Mark's work and opinions and in the end, we hired him to completely redo most of the upstairs and all of the downstairs unit. He took the spaces down to the studs, created new walls, installed an extensive fire and sound barrier between the two units, installed all new sheetrock, completely replaced all electrical, plumbing, HVAC, windows, doors. He laid tile in the bathrooms and helped design and install new kitchens. In addition, he installed all new flooring in both units including woodwork, trim and painted the entire space. On the outside, he did minor landscaping, laid a gravel driveway and subsequent walkway to the lower unit, and completely rebuilt a two story deck off the back of both units thereby increasing the outdoor living space for our future tenants. The decks alone were a feat of engineering - this was not just my opinion but the opinion of the building inspector. Through all of it, Mark was a pleasure to work with and always sensitive to our ever growing budget as we made change after change. He allowed us to be involved as much or as little as we wanted in order to safe money on the project. He even came up with a clever way of creating a laundry unit in both units which greatly increased the appeal of both units. It might bear mentioning that both units rented right away after all the work was completed and we have had no complaints from our new tenants. We have 100% confidence in the work that he does and have recently hired him to do some remodeling on our own home. I don't think there is anything that he and his crew cannot do to the highest professional standard.Oct 8, 2017Verified
We are very fortunate to have found Mark Hayner, his son Jeremy, and his company - Installations Unlimited,LLC. Mark and Jeremy are true professionals at their craft. They are very knowledgeable, reliable, and talented which is why we used them for two separate projects: a centerline wall removal/remodel, and a kitchen wall removal/remodel. The work they performed completely changed our home to function and feel very modern. We can't say enough good things about their recommendations, results, and, customer service. They always keep us informed on the schedule, and were very punctual. We look forward to working with Installations Unlimited, LLC again in the future! Todd and JessJan 17, 2017Verified
About this pro
Years in business39
Times hired on Thumbtack44
Number of employees5
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Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?Pricing isn't complicated, the jobs are. I've been to literally hundreds of homes and businesses over the years and I have never seen the same thing twice. I don't like giving quotes over the phone/internet because I don't like to short change the customer or myself. Once I look at the job and give an estimate though you never get hit with change orders unless you personally change something. What you were quoted is what the price will be.
- What is your typical process for working with a new customer?I like to sit down with them and find out what it is that they are looking to accomplish as well as get an idea of their tastes. On kitchens and baths, I generally do a CAD drawing so we can lay out the space better and they can get a visual of what the finished area will look like.
- What education and/or training do you have that relates to your work?I trained under an experienced flooring tech/carpenter for several years before going out on my own. I am also a licensed physical therapist which comes in handy when we are making a home handicapped accessible. I also have a 20 hour OSHA certification and attend several continuing education courses a year to keep up with the latest trends and innovations.