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Hired 193 times
11 years in business
(Eastern Time Zone)
7:00 a.m. to midnight
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Top Pro status
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Jan - Jul
Jul - Dec
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60 photos and 5 videos
I had a bathroom vent that needed to be vented through the roof. Joey with Carolina Copper HVAC promptly responded and arranged for him to come look at the scope of work to quote. Joey was punctual, professional and you could sense he was being honest when talking to you about what needed to be done. I had several questions related to other potential work/issues in my home and he was patient and more than willing to answer my questions. He completed the work and I am very happy with the work done. I will definitely use Carolina Copper again in the future and would recommend him to anyone needed work done.Apr 6, 2019VerifiedCarolina Copper HVAC LLC's reply
Thank you sincerely Kenny! We had a good time as well talking with you and going over the questions you had for us. Remember to call or text us anytime for help!
Central Air Conditioning Repair or Maintenance
I’m so thankful for Carolina Copper HVAC. Joey was a life saver. My main floor unit was blowing air but not cooling. I got on ole faithful (Thumbtack and read his reviews and reached out to him. Joey immediately responded saying he was booked up until Friday.. and this was on Monday 😩 Joey then reached back out to me asking me what area I live in.. I told him.. he said he could swing by on his way home. He did just that! I’m truly thankful and grateful for his responsiveness, Customer Service and Professionalism taking care of me and my family on that HOT 🥵 Day! Guess who’s my new HVAC guy... 😁Jul 31, 2019VerifiedCarolina Copper HVAC LLC's reply
What an awesome review Alice! We had such a great experience as well and are still happy that we were able to fix your system the same day you contacted us.
Central Air Conditioning Installation or Replacement
Joey was a true professional throughout the process of installing an AC unit into my home. He did a great job communicating work details, timing and completion as his work was on one of my rental homes. His engagement with the tenants was terrific also which as a real estate owner I appreciated greatly. I look forward to doing more work with him in the future.Apr 23, 2018Verified
Insulation Installation or Upgrade
We hired Joey to insulate the floor of our sun room that we wanted to use as a family room. Ironically, the day before he came to do an estimate for that, our AC unit also died. When our home warranty people gave us the runaround and tried to overcharge us, we chose Joey to replace our AC & heat pump too! He was the first one to respond to me on thumbtack about the insulation and I am so glad I went with my gut and hired him. He was very affordable, professional, friendly, and honest. We're very happy with his work both on the floor insulation as well as the installation of our AC & heat units. (Note on the insulation picture, this was a "during" photo that Joey sent to me so it's not from when it was completely done. It's under our house and I haven't had any desire to crawl under there just for a photo, lol)Apr 23, 2019Verified
Central Air Conditioning Repair or Maintenance
Really thorough and professional. I felt as through his recommendations weren’t pushy and necessary. Unfortunately he wasn’t able to figure out what was going on.Aug 20, 2019VerifiedCarolina Copper HVAC LLC's reply
Hey Jessica! Thank you for the highly rated review. Your HVAC system is in good shape but without taking the measures we recommended, it’s hard for either side to see a change in the long time issue you’ve had. We did take our time to really see past just HVAC related problems and take into account the other factors in your home creating the hotter temperatures in the master room: HVAC systems are only as efficient as the space they condition. We would love to keep working with you on this issue as we do with all our customers. Please contact us when you can. Sincerely.
License Type: EPA Type II Technician (NC)
- What should the customer know about your pricing (e.g., discounts, fees)?Simple, upfront, guaranteed. FREE Diagnostics for initial visits and then repair pricing based on nature of work.
- What is your typical process for working with a new customer?Very easy and convenient: I come out at a good time, evaluate the system’s issue, and offer options to move forward. With your approval, we move to the next step of repairing.
- What education and/or training do you have that relates to your work?HVAC Trade program, EPA license, NATE Certification, and hands on experience.