What is your typical process for working with a new customer?
We always love face to face interaction. We feel like it gives the customer the best idea about the type of company we are and who they will be working with, so we always love being able to give a quote in person. But, these days life is so hectic that it isn't always easy to meet up for the initial conversation in regards to pricing and such so we do our best to give our customers a general idea of how much we charge. We know that most people have a budget in mind, and giving them a ballpark can help determine whether or not they want to move forward. If they do, we can either come out to the house while the homeowner is at work and take the proper measurements or photos we need to give an estimate through e-mail or we can schedule a time to sit down and discuss the job in person. We do our best to make it the most convenient and comfortable for the customer.
What education and/or training do you have that relates to your work?
What I love most about our office is all of the diverse backgrounds that we have. The owner has a diverse background in manufacturing, restaurant management and general contracting so he understand processes and procedures and how to execute them in a way that is just right as well as delivering great customer service. Which is his number one priority, I know that seems like a line, but he got into this business to help people!
Our sales manager has worked in the roofing industry, copy industry as well as automotive sales. He is a great team builder and loves helping our younger sales staff grow into their positions. He also really enjoys the interaction with people. To build your career in sales, you have to love people and all that comes with it. It isn't just about the sale for him, but walking the client through the entire process that makes his job so great.
Our administrator in the office has an extensive knowledge in construction and has been doing restoration work for over 7 years. Sometimes she can beat out the other men in the office with her knowledge which is always a fun thing to experience! We feel that as a whole, we make up a great team which in turn makes us an even better company.
How did you get started doing this type of work?
The owner, Jim, has always loved helping people. It has been a great passion of both him and his wife. He realized when he worked in the restaurant industry just how rewarding it was to have satisfied customers leave his restaurant. Then he bought his first home and realized how much pride he took in that investment. That's when he knew that by becoming a general contractor, he could help people with not only one of their biggest investments, but something they took pride in and cared about so much.
A home is where memories are made and to be apart of that in even the smallest way, pays off tenfold.
What types of customers have you worked with?
The best ones of course! No, but really, we have been blessed to have worked with some of the greatest people.
You can be having the worst day, and drive up to someone's house and they can start to talk about their story and make you laugh and honestly, forget why you were upset in the first place. I'd say it's one of the perks of the job. We do lots of residential work in the spring and summer, so we get the pleasure of meeting lots of great people throughout the Charlotte area.
Describe a recent project you are fond of. How long did it take?
We had recently helped out a homeowner with a roof replacement due to storm damage. There were some complications with the insurance companies and she asked us to step in and help her solve it. She was sure she wasn't going to be able to get in approved, but we helped her every step of the way. This project from start to finish took us a few months, which is longer than a typical job we do, but we wanted to make sure she was taken care of and got the new roof she not only wanted and needed, but deserved! Given the reviews she gave us as well as her visits into our office just to say hi and the wonderful phone conversations we had, we think she was really happy with the work we did and we feel blessed that we were able to help her out!
What advice would you give a customer looking to hire a provider in your area of work?
Never go with the highest bid and never go with the lowest. You're safest bet is to find someone in the middle. The best companies know how much they are worth, without gouging their clients with a really high price. The low-baller will have very small profit margins and will need to cut corners when it comes to material, labor, or any warranty work on a project
Referrals are a huge part of our business so our work really has to speak for itself. Also, check for reviews on all of the major sites. BBB, Angie's List and Google+. Those are very helpful in making an informed decision!
What questions should customers think through before talking to professionals about their project?
ALWAYS check to make sure you contractor is licensed, bonded and insured.
Don't just ask the potential contractor - but ASK TO SEE THE DOCUMENTS.
Anyone can SAY they have insurance, but it is another thing to actually prove it!
Any contractor that pays for insurance will be happy to provide the documentation, however, those that don't will come up with lots of excuses on why they can't prove it or you'll just never hear from them again..
Make sure all the work comes with a Warranty. If someone can't stand behind the work they are doing, you have to wonder why. Other than that, don't be afraid to ask too many questions.
No project it too big or too little to ask questions until you feel 100% comfortable!