Storm Guard Roofing and Construction

4.9
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(27)
4.9
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27 reviews
5
93%
4
7%
3
0%
2
0%
1
0%
Customers rated this pro highly for professionalism, work quality, and responsiveness.
  • Thumbtack Customer

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    Since I was in a time crunch, a rush was put on my job...confirmed on a Tuesday ... job was finished by that Friday . Extremely professional crew who went above and beyond when additional issues arrised and charged fairly. Thanks Jim

    Jul 29, 2017
    Jim H.'s reply

    Thank you for trusting us to complete your repairs!

  • Thumbtack Customer

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    Jim was an excellent communicator and his quote was detailed. The finished product was tested well in yesterday's thunderstorm.

    Jul 24, 2017
    Jim H.'s reply

    Thank you for the kind words, your new gutters & leaf protection not only looks great -- No more need to clean out those gutters! Thank you again

About this pro

Our customers like the fact that we are a national franchise with +40 locations across the nation. Our professionalism, our product, and our Warranty is simply the best in the business. Everyday we get the opportunity to help someone in the Charlotte, NC area protect one of their largest investments..

Years in business

15

Times hired on Thumbtack

40

Number of employees

11

Background check

Completed
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Photos and Videos

23 photos and 2 videos

    Q & A

    • What is your typical process for working with a new customer?
      We always love face to face interaction. We feel like it gives the customer the best idea about the type of company we are and who they will be working with, so we always love being able to give a quote in person. But, these days life is so hectic that it isn't always easy to meet up for the initial conversation in regards to pricing and such so we do our best to give our customers a general idea of how much we charge. We know that most people have a budget in mind, and giving them a ballpark can help determine whether or not they want to move forward. If they do, we can either come out to the house while the homeowner is at work and take the proper measurements or photos we need to give an estimate through e-mail or we can schedule a time to sit down and discuss the job in person. We do our best to make it the most convenient and comfortable for the customer.
    • What education and/or training do you have that relates to your work?
      What I love most about our office is all of the diverse backgrounds that we have. The owner has a diverse background in manufacturing, restaurant management and general contracting so he understand processes and procedures and how to execute them in a way that is just right as well as delivering great customer service. Which is his number one priority, I know that seems like a line, but he got into this business to help people! Our sales manager has worked in the roofing industry, copy industry as well as automotive sales. He is a great team builder and loves helping our younger sales staff grow into their positions. He also really enjoys the interaction with people. To build your career in sales, you have to love people and all that comes with it. It isn't just about the sale for him, but walking the client through the entire process that makes his job so great. Our administrator in the office has an extensive knowledge in construction and has been doing restoration work for over 7 years. Sometimes she can beat out the other men in the office with her knowledge which is always a fun thing to experience! We feel that as a whole, we make up a great team which in turn makes us an even better company.
    • How did you get started doing this type of work?
      The owner, Jim, has always loved helping people. It has been a great passion of both him and his wife. He realized when he worked in the restaurant industry just how rewarding it was to have satisfied customers leave his restaurant. Then he bought his first home and realized how much pride he took in that investment. That's when he knew that by becoming a general contractor, he could help people with not only one of their biggest investments, but something they took pride in and cared about so much. A home is where memories are made and to be apart of that in even the smallest way, pays off tenfold.

    Business hours

    Eastern Time Zone
    SundayClosed
    Monday8:00 a.m. to 7:00 p.m.
    Tuesday8:00 a.m. to 7:00 p.m.
    Wednesday8:00 a.m. to 7:00 p.m.
    Thursday8:00 a.m. to 7:00 p.m.
    Friday8:00 a.m. to 7:00 p.m.
    Saturday8:00 a.m. to 7:00 p.m.
    Coverage Area for Storm Guard Roofing and Construction is about 35+ miles of Charlotte, NC.