Storm Guard

Charlotte, NC

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About this pro

How does your service stand out?

Our customers like the fact that we are a national franchise with +40 locations across the nation. Our professionalism, our product, and our Warranty is simply the best in the business.

What do you enjoy about the work you do?

Everyday we get the opportunity to help someone in the Charlotte, NC area protect one of their largest investments..

Location

Charlotte, NC 28217

Background check

Complete

Years in business

14

Number of employees

11

Times hired on Thumbtack

41

Reviews

25 Reviews
  • Scott B. Jul 22, 2017
    Gutter Repair
    Verified Review
    Good company, no complaints.
  • Arnold K. May 15, 2017
    Gutter Installation or Replacement
    Verified Review
    Jim arrived on time. His crew was especially polite and knew what they were doing. Jim didn't try to up sell me and I felt very comfortable the experience. I would recommend him to anyone.
  • John M. Jan 23, 2017
    Gutter Installation or Replacement
    Verified Review
    Happy customer
    great job, right price, timely installation, nice guy.
    Jim H. Jan 24, 2017

    Thank you for letting us help with your gutter project, they really look great!

  • Brent S. Dec 6, 2016
    Gutter Repair
    Verified Review
    Top notch
    Fast, courteous, and fair. I was very pleased with the work!
    Jim H. Jan 24, 2017

    Thank you for the kind words Brent! We were happy to help!

  • Anna T. Nov 5, 2016
    Wood Siding
    Verified Review
    Pleased
    The team was very neat and friendly and did the job just as proposed. I had someone else I trust examine the proposal they I had been given and was told that it was very fair for the fairly large job I needed. I would recommend them.
    Jim H. Jan 24, 2017

    Thank you for the kind words Anna! With the rotten siding replaced, new paint job on your home, and screens on the porch replaced, your home looks almost new again!

  • Mario A. Oct 18, 2016
    Metal Siding
    Verified Review
    Thanks!
    Fast! Wow!
  • Neva W. Oct 12, 2016
    Gutter Installation or Replacement
    Verified Review
    Remove and install new gutters
    Jim and his crew did an AWESOME job!! Price was great and the gutters look excellent!! Would HIGHLY recommend! Thanks again Jim!!
    Jim H. Oct 12, 2016

    Thank you Neva! Your new black gutters and downspouts look great!

  • Melissa D. Aug 25, 2016
    Siding Installation, Repair, or Removal
    Verified Review
    We needed a small repair done to our vinyl siding. They went above and beyond to find the type of siding needed to do our repair since it was an uncommon style. The response time was immediate and we would recommend their services without hesitation!
  • Brentan K. Aug 1, 2016
    Gutter Installation or Replacement
    Verified Review
    Jim and his services are absolutely wonderful! I recently renovated a house and did not think I needed gutters however; after pooling water and flooding, I needed help fast. Jim came out right away and conducted an assessment of my home that was fair and reasonably priced. The tune around time on the project was so fast as it was completed in just a few hours. The plus side, I didn't have to be home and trusted him and his staff completely. The gutters look amazing and are placed perfectly to aid water away from my home. In addition, the gutters are not even noticeable as he made sure they blended in with the aesthetics of my home. Thanks so much Jim!
    Jim H. Aug 9, 2016

    Thank you for choosing our team to help with your project! Your house looks great!

  • Meredith B. May 19, 2016
    Gutter Installation or Replacement
    Verified Review
    Jim was extremely responsive and helpful with our needs for new gutters. He had my house surveyed and quoted in just a day! The work was completed as promised and in a timely manner...you have no idea how refreshing that is! Thanks, Storm Guard! HIGHLY RECOMMEND!!!
    Jim H. Aug 9, 2016

    Thank you Meredith, your new gutters look great!

  • Mark L. May 3, 2016
    Gutter Repair
    Verified Review
    Very quick to respond and very courteous people. Chris and Jim are both on my side. Really like that.
    Jim H. Aug 9, 2016

    Thank you for the kind words Mark!

  • Joseph M. Apr 27, 2016
    Roof Installation or Replacement
    Verified Review
    Storm Guard was totally professional and thorough in everything they did. They worked well with us, our insurance company, and the roofing material manufacturer. The job was completed expeditiously and at a reasonable price.
    Jim H. Apr 28, 2016

    Thank you for the kind words Joe, the new roof looks great!

  • Sarah G. Mar 23, 2016
    Gutter Repair
    Verified Review
    Quick process from beginning to end. Quality work and good staff completed the job.
    Jim H. Apr 28, 2016

    Thank you Sarah!

  • Danny G. Feb 28, 2016
    Roofing
    Verified Review
    Very professional,on time, polite,crew came to repair leaking ridge vent , cleaned up after completion.I highly recommend StormGuard Restoration , thank you kindly Thumbtack!
    Jim H. Mar 8, 2016

    Thanks Dann, It was great working with you!

  • Teresa S. Feb 28, 2016
    Gutter Installation or Replacement
    Verified Review
    The job was to replace existing gutters and downspouts. Once the decision was made to go with Storm Guard, we set up a date and they completed the task in one day. When we had an issue of dripping/leaking a month after replacement, they came out and resealed the area.
    Jim H. Mar 8, 2016

    Thank you Teresa!

  • Amanda P. Feb 22, 2016
    Gutter Repair
    Verified Review
    Jim's crew came and took down my existing gutters, replaced with brand new, larger gutters, and hauled away all debris. Quality service done quickly!
    Jim H. Mar 8, 2016

    Thank you for the kind words, your new gutters look great!

  • Chanda W. Feb 16, 2016
    Gutter Installation or Replacement
    Verified Review
    Jim H. Mar 8, 2016

    Thanks Chanda!

  • Brad K. Jan 22, 2016
    Gutter Installation or Replacement
    Verified Review
    Jim H. Jan 26, 2016

    Thank you for the 5 star review Brad!

  • Evan S. Dec 12, 2015
    Gutter Installation or Replacement
    Verified Review
    The new gutter install was smooth and looks fantastic. We'd highly recommend Storm Guard!
    Jim H. Mar 8, 2016

    Thank you Evan!

  • Stephen C. Nov 30, 2015
    Gutter Installation or Replacement
    Verified Review
    Great to deal with and did a wonderful job......you can rely on Jim............
    Jim H. Nov 30, 2015

    Thanks Steve, your new gutters look great!

  • Nick B. Nov 20, 2015
    Roofing
    Verified Review
    Fantastic, effective and professional!
    Jim H. Nov 30, 2015

    Hey Nick, Thank you for the review and for letting us repair your leaking roof!

  • Marie S. Oct 1, 2015
    Storm Guard replaced our roof and did a great job. Jim was there the day it was being put on and made sure it all ran smoothly. He followed up with us afterwards and made sure that we were happy, which we were! It turned out beautifully! So glad we chose to use them!
  • Thomas A. Sep 27, 2015
    Storm guard replaced the gutters on our home as well as put in leaf protection. They did a great job. Jim was able to measure the existing gutters while I was at work, which was very convenient and he gave me a quote within 24 hours. The gutters look great and I am very satisfied with my experience! I would recommend them to anyone!
  • James R. Sep 26, 2015
    Gutter Installation or Replacement
    Verified Review
    We are extremely pleased with the service received from Storm Guard. Jim Howell is very personable and helped us throughout the process in deciding exactly what we needed. We will definitely use Storm Guard again if needed in the future.
  • Leighann C. Aug 30, 2015
    Great job on my new roof

Q&A

What is your typical process for working with a new customer?
We always love face to face interaction. We feel like it gives the customer the best idea about the type of company we are and who they will be working with, so we always love being able to give a quote in person. But, these days life is so hectic that it isn't always easy to meet up for the initial conversation in regards to pricing and such so we do our best to give our customers a general idea of how much we charge. We know that most people have a budget in mind, and giving them a ballpark can help determine whether or not they want to move forward. If they do, we can either come out to the house while the homeowner is at work and take the proper measurements or photos we need to give an estimate through e-mail or we can schedule a time to sit down and discuss the job in person. We do our best to make it the most convenient and comfortable for the customer.
What education and/or training do you have that relates to your work?
What I love most about our office is all of the diverse backgrounds that we have. The owner has a diverse background in manufacturing, restaurant management and general contracting so he understand processes and procedures and how to execute them in a way that is just right as well as delivering great customer service. Which is his number one priority, I know that seems like a line, but he got into this business to help people! Our sales manager has worked in the roofing industry, copy industry as well as automotive sales. He is a great team builder and loves helping our younger sales staff grow into their positions. He also really enjoys the interaction with people. To build your career in sales, you have to love people and all that comes with it. It isn't just about the sale for him, but walking the client through the entire process that makes his job so great. Our administrator in the office has an extensive knowledge in construction and has been doing restoration work for over 7 years. Sometimes she can beat out the other men in the office with her knowledge which is always a fun thing to experience! We feel that as a whole, we make up a great team which in turn makes us an even better company.
How did you get started doing this type of work?
The owner, Jim, has always loved helping people. It has been a great passion of both him and his wife. He realized when he worked in the restaurant industry just how rewarding it was to have satisfied customers leave his restaurant. Then he bought his first home and realized how much pride he took in that investment. That's when he knew that by becoming a general contractor, he could help people with not only one of their biggest investments, but something they took pride in and cared about so much. A home is where memories are made and to be apart of that in even the smallest way, pays off tenfold.
What types of customers have you worked with?
The best ones of course! No, but really, we have been blessed to have worked with some of the greatest people. You can be having the worst day, and drive up to someone's house and they can start to talk about their story and make you laugh and honestly, forget why you were upset in the first place. I'd say it's one of the perks of the job. We do lots of residential work in the spring and summer, so we get the pleasure of meeting lots of great people throughout the Charlotte area.
Describe a recent project you are fond of. How long did it take?
We had recently helped out a homeowner with a roof replacement due to storm damage. There were some complications with the insurance companies and she asked us to step in and help her solve it. She was sure she wasn't going to be able to get in approved, but we helped her every step of the way. This project from start to finish took us a few months, which is longer than a typical job we do, but we wanted to make sure she was taken care of and got the new roof she not only wanted and needed, but deserved! Given the reviews she gave us as well as her visits into our office just to say hi and the wonderful phone conversations we had, we think she was really happy with the work we did and we feel blessed that we were able to help her out!
What advice would you give a customer looking to hire a provider in your area of work?
Never go with the highest bid and never go with the lowest. You're safest bet is to find someone in the middle. The best companies know how much they are worth, without gouging their clients with a really high price. The low-baller will have very small profit margins and will need to cut corners when it comes to material, labor, or any warranty work on a project Referrals are a huge part of our business so our work really has to speak for itself. Also, check for reviews on all of the major sites. BBB, Angie's List and Google+. Those are very helpful in making an informed decision!
What questions should customers think through before talking to professionals about their project?
ALWAYS check to make sure you contractor is licensed, bonded and insured. Don't just ask the potential contractor - but ASK TO SEE THE DOCUMENTS. Anyone can SAY they have insurance, but it is another thing to actually prove it! Any contractor that pays for insurance will be happy to provide the documentation, however, those that don't will come up with lots of excuses on why they can't prove it or you'll just never hear from them again.. Make sure all the work comes with a Warranty. If someone can't stand behind the work they are doing, you have to wonder why. Other than that, don't be afraid to ask too many questions. No project it too big or too little to ask questions until you feel 100% comfortable!