Lime: Tribe Custom IT Solutions

Charlotte, NC

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About this pro

How does your business stand out?

Peers in my industry are usually not people person's, talk way over your head, and sometimes arrogant about what they know. I have loved troubleshooting since growing up with computers from an early age. I enjoy fixing the problems that arise when using technology, and I attempt to pick up from clients what they want to know or not know while finding the perfect solutions to their problems. Also, as soon as the solution is fixed I would prefer talk about something other than Tech entirely!

What do you enjoy about the work you do?

Troubleshooting! Not knowing all the time what the issue is and finding it. I also like working with people and providing a satisfying solution to their needs.

Location

Charlotte, NC 28206

Years in business

16

Number of employees

1

Times hired on Thumbtack

46

Reviews

37 Reviews
  • Mrs H. Mar 28, 2017
    Computer Repair
    Verified Review
    Quick turn around
    Stewart came the same day (in the evening) to my house to diagnose my issue. Turns out it was a failing hard drive. He took my computer that same night, and two days later, he delivered it to my house with a new SSD and it works like a charm. Same day, door to door service was a life saver!
  • Stacy C. Feb 4, 2017
    Apple Computer Repair
    Verified Review
    Above and beyond
    Stewart went out of his way to assist me and get my computer back up and running.
  • Jean F. Jan 20, 2017
    Computer Repair
    Verified Review
    Stewart Robbins is the BEST!!
    I had the pleasure of speaking to Stewart Robbins about problems I was having setting up my new computer. He was knowledgeable, courteous & patient. He walked me though it all & solved my problems.Thank you!
  • Alexis T. Aug 7, 2016
    Computer Repair
    Verified Review
    Stuart is amazing. He was optimistic and relatable. Our company was down for four days; no drives and no server connectivity to our computers. We were connected within 24 hours. We worked with a franchise, a franchise IT company! They made everything worst and couldn't do what he did. He was patient, listened to our problem and worked throughout the night. I can't ever express enough gratitude. Thank you Stuart and we can't wait to continue to work with your illustrious company. Hire him immediately! You won't regret it.
  • Sally B. Jul 14, 2016
    Apple Computer Repair
    Verified Review
    Stewart and his brother were not only quick to respond, but had my Mac fixed in no time. This was after Apple told me I would have to buy a new Macbook Pro!
  • Del G. May 22, 2016
    Computer Repair
    Verified Review
  • Maarleen E. Feb 1, 2016
    Data Recovery Service
    Verified Review
    Stewart was such a great resource, friendly and helpful
  • Kim B. Jan 24, 2016
    Computer Repair
    Verified Review
    Stewart arrived on time and quickly rectified my computer situation. He was amiable and quite pleasant. He is definitely my new computer repair guru.
  • Evalyn K. Oct 17, 2015
    Computer Repair
    Verified Review
    Last week I bought a MimiMac, and after 3 trips to the Apple Store, it was not working properly. In desperation, I googled "The best computer guru in Charlotte, NC", and when Mr. Robbins was mentioned, I called him, and he came to my home and fixed the problems.you have no idea how relieved I am. Evalyn Knox
  • DL M. Oct 15, 2015
    Computer Repair
    Verified Review
    Stewart Robbins is the most knowledgeable IT person I've ever worked with. He is available immediately - he fixed my computer and got it back to me in less than 24 hours. He was kind and patient with me during my explanation of what had happened with the computer - I probably came across as hysterical. But he took it all in stride and was very professional as well as personable. Bottom line: he's the at IT in Charlotte in my opinion.
  • Carla H. Sep 21, 2015
    Computer Repair
    Verified Review
    Stewart did a great job on my laptop. He was able to diagnose it, order new parts and repair it in a couple of days, even picking it up from and dropping it off to my location. It is working perfectly. Thanks, Stewart!
  • Richard S. Aug 16, 2015
    Computer Repair
    Verified Review
    Stewart Robbins is what you want out of a computer repairman/IT guy. I was fairly pessimistic about the process that led to me Stewart through Thumbtack (which in retrospect was unwarranted), but I couldn't have had a better experience. The process began by Stewart and I talking over the phone about my problem. The best part was that he let me spill my guts out on what "I thought might be the problem" and tell the ,at times convoluted, story about what happened to my computer; unlike many IT professionals, Stewart never interrupted me or corrected me, he listened attentively. After a bit of actual discussion between the two of us (which is a BIG deal, because most IT professionals try to only tell you what the problem may be instead of treating you like an equal, like Stewart does). Late into the night (past 9PM), Stewart was able to meet me to pick up my desktop tower to begin work on it (JUST 2 HOURS AFTER OUR INITIAL CONVERSATION). During the time Stewart had my computer, he always kept me updated through text messages (which I opted into). I really appreciated this because he made my problem his own and was treating the issues with deliberate vigor. The problem with my computer, which I had though was a simple instillation issue with Windows 10, turned out to be more complex than I had thought. As I had come to expect by this time (3 hours after I ever had contact with him), Stewart was straightforward, informational, and patient about the process to fixing it. It was fixed in less than 24 hours. Now about pricing, normal IT professional would charge by the hour and maybe charge for a few things that they shouldn't. As a person who knows more about the cost of computer programs than your average Joe (not much more though), Stewart price for this incredibly quick, efficient, and PERSONABLE repair was absolutely reasonable. I will be referring anyone I know in the Charlotte area to Stewart and I will certainly be calling him up if I ever have concerns or questions. tl;dr: Stewart is efficient, personable, and knowledgeable about computer mechanics. The price for his service is absolutely reasonable and I'd recommend him to anyone!
  • Wendy B. Aug 11, 2015
    Computer Repair
    Verified Review
    I was extremely impressed with my service and I will certainly recommend Stewart to others based on my experience.
  • Agata R. Jun 9, 2015
    Computer Repair
    Verified Review
  • Scott H. May 27, 2015
    Computer Repair
    Verified Review
    Great service and amazing fast. Beat the other guys prices by a good amount. Strongly recommend.
  • David M. May 25, 2015
    Computer Repair
    Verified Review
    Stewart needed to do a simple replacement of a power supply and motherboard so the job itself wasn't that hard. What was outstanding about him was that he was professional but personable, always quick to reply and treated me like I was his most important customer at that moment. I fully recommend Stewart to anybody and everybody that needs service. I've found my repairman, he can be yours too.
  • Agata R. May 9, 2015
    Excellent service. From the beginning, Stewart was very professional. I hired him because my Mac Mini was running slow (I am a graphic designer, rely on my computer heavily). He provided an estimate via email, we scheduled a time, and he arrived to my house to fix the problem. Not only did he fix what I had asked him to - for the amount we agreed upon and in the timeframe he estimated - but he also took the time to teach me some things about maintenance and suggested the best way to improve my machine's performance. So he is knowledgeable and speaks real people talk, not techno-babble! I will recommend him to my friends and would most certainly work with him in the future.
  • Rebecca G. May 6, 2015
    Data Recovery Service
    Verified Review
  • Latay M. Apr 24, 2015
    Computer Repair
    Verified Review
    Stewart was very professional and attentive to my needs . I am so satisfied with his professionalism . He fixed all of my issues and he did not over charge me . I would recommend his everyone . # 1
  • Ron C. Apr 22, 2015
    Computer Repair
    Verified Review
    Stewart did an awesome job and is very knowledgeable. I recommend him for your computer repair needs.
  • Chris J. Apr 19, 2015
    PC Computer Repair
    Verified Review
    Responsive, flexible and professional. Fixed my problem in 30 minutes, with time to address a few more. Highly recommended !!
  • Nick D. Apr 16, 2015
    Computer Repair
    Verified Review
    Stewart is great to work with. Prompt and competent
  • Dia S. Feb 27, 2015
    PC Computer Repair
    Verified Review
    Stewart was very professional and responded to my needs quickly...grateful to get my laptop running again!
  • George G. Feb 25, 2015
    PC Computer Repair
    Verified Review
    Stewart came to my apartment promptly as arranged, replaced my malfunctioning sound card, efficiently accomplished the task while explaining his process in understandable layman's terms, and took time to scratch my little dog's (a Westie) back at no additional cost. Well Done. I recommend him without reservation.
  • Sam M. Feb 11, 2015
    Computer Repair
    Verified Review
  • Victoria H. Jan 26, 2015
    Computer Repair
    Verified Review
    Stewart was prompt, yet flexible. He was on time for both of our appointments. The price turned to be higher than expected, but Stewart had to work extra time to fix my Dell computer. He also installed new operating system, antivirus, and MS Office. My computer is like brand new; it runs fast and smooth! So happy!
  • Kenny K. Jan 26, 2015
    Computer Repair
    Verified Review
  • Kristen M. Dec 15, 2014
    A great web designer as well as a computer problem solver. We first used him to help design our website. Always returns calls promptly and quick to help resolve our issues. Recommend him to anyone or any business.
  • Charles S. Dec 10, 2014
    Computer Repair
    Verified Review
    It's rare to find a computer guy who doesn't make you feel stupid. Stewart is one of these rare guys. He was also so prompt at fixing our computer (with a damaged hard drive - he recovered everything) and his follow-up has been outstanding. Looking forward to working with him for a long time for all our computer issues.
  • James G. Dec 9, 2014
    PC Computer Repair
    Verified Review
  • Scott M. Nov 24, 2014
    Stewart is easy to work with and once you have his attention works to solve your issues as quickly as possible. We enjoy working with Stewart & Lime: Tribe.
  • Gideon G. Nov 24, 2014
    Stewart was asked to repair our connectivity with a shared printer at our office. He was able to remotely access the system and provide full access for our sales associate within 24 hours of being called upon. The quick action was exactly what we needed and there was no interruption to our normal business operations. Couldn't have asked for better service!
  • David T. Nov 22, 2014
    I have used Mr. Robbins several times to clean up anoying viruses that sneaked into my computer as well as updating operating systems and bringing new computers on line. He has been prompt to respond to emergency calls and has been able to do most of the work through a remote login. I continue to refer him to friends who are experiencing problems.
  • Laura B. Nov 22, 2014
    If you want prompt, efficient, knowledgeable and courteous help with IT then Stewart Robbins is the person to know. After working with him over several years with different businesses I only call him.
  • Renorvia W. Nov 8, 2014
    Data Recovery Service
    Verified Review
    stewart worked long and hard to fix my issue but in the end solve the problem . if you ever need a good computer tech call stewart . he's the man thank you so much.
  • Shelley M. Aug 25, 2014
    Stewart is always helpful and able to take care of the issues at hand with the computer problems that I encounter. He was able to remote into my computer and correct the issues without providing a huge disruption to my work flow.
  • Patrick B. Aug 19, 2014
    We have been using Stewart for over five years as our IT specialist.He has always done a fantastic job for us.

Q&A

How did you get started doing this type of work?
I was an 80's kid and always had a personal computer in the home. I got to grow up when the internet was just text on a black screen and enjoyed troubleshooting games and playing them with friends. By the time I finished high-school the internet was in full motion and the demand for IT was growing. So I naturally studied and found myself in the IT field.
What types of customers have you worked with?
Troubleshooting network issues and speeding up sluggish performing computers.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure you can relate to the person providing the service, be reluctant to buy expensive equipment to or feel like you are spending money throwing parts at the issue.
What questions should customers think through before talking to professionals about their project?
We aren't all Geeks! Some of us treat it as a job and use our free time for non-tech activities.