Flat Rate Movers
About this pro
The morning started well as the movers called on time to make sure I was home, and said they would see me shortly. Two hours later, I get a call that they had a flat tire and they would keep me updated. Three hours after the call about the tire, they informed we they were finally on the way. After a SIX hour delay, my move finally started. They didn't even offer a discount for the inconvenience. The movers were nice and came prepared, but didn't seem like they had been told any previously given information, such as ending address and what items needed to be moved.Sep 15, 2015Verified
Unprofessional. Upon arrival, the price was increased, with hidden fees that were never discussed. Damaged property, and lost items. Will never use this company again. I do not recommend.Mar 23, 2015Verified
First off, the guys doing the move were excellent. Very professional and knew exactly what they were doing. The only reason for 4 stars is due to the truck size that was sent for the job. We had to make multiple trips with the 17ft truck for the 5 bedroom move rather than a 24 ft which could have knocked it out in one shot. Other than that, we had a great experience and I will be recommending Flat Rate to others in the area that have a move.Jan 6, 2015Verified
They claimed the truck was full and that a second trip was needed. I have moved several times over the years and I have never had a mover not be able to carry everything in one load. Then they claimed it would be faster for them to only carry the furniture up stairs and leave the boxes downstairs to move later so they could hurry up and make the second trip. They then left out and said they were heading back to the old house; I gave them a five minute head start before I headed over to unlock the door for them. However when I got back to the old house they still were not there, then they called five minutes later to say they were on their way but didn't show up for at least 20 minutes. After making the second trip during which they still did not pick up everything, they rushed back over to the new house, dumped our things in the garage and sped off as if they had stolen something. We ended up having to carry all the boxes and the rest of the furniture upstairs ourselves. Also my 9 year old daughters cell phone which was on her bed when they went in her room to remove the bed disappeared after they left the room and still has not been foundJul 17, 2015VerifiedDerek K.'s reply
We deeply regret that these issues where not mentioned to us directly./ The process in place ensures exact placement and coverage for any claim. We ask all readers in the future to not be afraid to contact your representative or understand who you can call to form a concern or complaint during and after the move. We offer complaint resolution same day for all customers.
All the guys at Flat Rate Movers were great this last Saturday! It was the easiest move I have ever made due to the quick and efficient work that all 3 of the guys from Flat Rate Movers did. I was so stressed out the night before the move because there was still so much to do, but when the cheerful, positive guys showed up from Flat Rate Movers came right in to begin, I could see they were experienced and confident in their work. The guys packed things up in Statesville and headed down to South Charlotte and unloaded all within 5hrs.! These guys were helpful, respectful, strong, prepared, and able to get a decent size move done in less time than we hired another well known franchised moving company a few months ago to move my fiancÃ©'s things to Charlotte. That company did a great job too but was WAY over-priced, would not even fill the truck up unless there were additional charges, and took an additional hour to move less things from Statesville to Charlotte. I highly recommend anyone to hire the guys at Flat Rate Movers- and I am a very particular person with my things-who isn't? It is a scary, risky situation when you hire a moving company because you never know how it is really going to go. I can say Derek, Chris, and all the moving guys at Flat Rate Movers will take the stress and worry out of your moving day....and at a more competitive cost than other moving companies. Let their personable staff take the dread and fear out of your moving day.Feb 23, 2015Verified
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- What education and/or training do you have that relates to your work?We constantly attend conventions and gatherings related to our industry across the board. Online programs / Open door policies / Management training are updated quarterly
- How did you get started doing this type of work?We got into this line of work..Due to understanding the level of transportation need across the country.
- What types of customers have you worked with?Household goods transport, Direct Delivery, Van-line services, Assembly, Storage