FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We give you the total cost of the project up front. We sell little cash and carry material . Since most jobs are installed we go ahead and calculate the labor after the free consultation. I can give you a materials cost and labor cost if desired but it is the total cost you want to use to comparison shop. Despite what some big box stores say their is no free installation. It's just hidden elsewhere. We just give you a great total price on a complete job.
- What is your typical process for working with a new customer?
We like to do our Free home consultation and measurement first. This way when the client chooses their materials we can give an accurate price for the project. This is totally free with no deposits or contracts of any kind.
- What education and/or training do you have that relates to your work?
Flooring is a strictly on the job training type of business. There are seminars given by the mills to educate us about new products. As an installer / owner I follow up with these and pass along the information to my crews. I only use well experienced tradesmen who follow best practices when doing my work. I personally stand behind every job.