It’s free with no obligation to hire
Hired 35 times
3 years in business
(Eastern Time Zone)
9:00 a.m. to 10:00 p.m.
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Jan - Jul
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Dog training type
Very "down to earth" dog trainers. They use appropriate correction and positive reinforcement. Best of all, we could tell they really enjoyed our dogsAug 26, 2017Verified
Shana and Will have helped me gain confidence in training my problem dog. This isn't our first time using a trainer, but with Grateful Dawg, we are actually facing my dog's fears and learning how to control his behavior when he is in an uncomfortable situation rather than totally avoiding his triggers. We have been so impressed with our results, and we are only on our third session!Jul 29, 2017Verified
I have had THE BEST experience and results working with Shana and Will. They are quick to respond, very flexible and easy to work with. I chose to work with the Grateful Dog after speaking with other trainers because Shana is so confident and knowledgeable she immediately put me at ease in our phone conversations. I appreciate that she took the time to not only explain her plan with my dog but also what she expects from me. After our first session I felt more confident in handling my anxious dog in various settings- each session has been extremely beneficial for myself and my dog. We are noticing tremendous changes in behavior. Many thanks to Will and Shana!!Sep 20, 2017Verified
Working with Will and Shana was a pleasure. Our large Golden needed some fine tuning regarding his social skills and their tips and guidance was very helpful. We got as much training as he did. On one of our training session outings to a pet store, we talked about nutrition and the right foods/supplements. He has lost 5 pounds and we are walking 2miles a day. And he greets other walkers and dogs with good manners. So grateful. Thanks guys.Oct 25, 2017Verified
We have not been at all happy with Will and his lack of professionalism. He does well with training and seems very knowledgeable however if he cannot be on time, does not answer his texts in a timely fashion, and speaks to me disrespectfully when we are paying our hard earned money to him then the knowledge of training really just goes out the window. We could have found someone else with equal amounts of knowledge who respects our time and is respectful of us. We purchased a 4 session package with Will, we have only completed 2 and are no longer interested in completing anymore. We have 2 young children, I work full time and my husband and I both have our own businesses so we have a very busy schedule. When I schedule a time for training I expect our trainer to be on time. Our very first session he ASKED US if he could come early. Our scheduled time was 3:00 pm and he asked to come at 2 which we could not do so I told him 2:30 - he showed up at 4. The next session we scheduled was on a Saturday but we had to reschedule. I spoke to him on the phone and we agreed on 12 pm Sunday and he sent me a calendar invite with the correct time. The next day he texted me at 1 to tell me he hadn't even left Durham yet (which is an hour away from our home in Sanford). At this point I was done, I asked for a refund at this point. He called apologizing asking for another chance and that he would be on time in the future. We agreed that if he was even 5 minutes late we would get a refund. He was on time for his next appt and the training went fine so I thought we were okay. The next appt we scheduled I had several dogs at our home with my boarding business and it was raining very, very heavily. I didn't want to have them go outside while we were training so I texted Will, several hours before our appt, to let him know we wanted to reschedule. He proceeded to text me that his time was valuable and that I needed to promise to never ask to reschedule if we were to continue working together. I was very unhappy and my husband texted him to let him know that it was not okay to say that to me. A WEEK later Will responded apologizing not to me, but to my husband. We no longer want to work with Will. We just want a refund but he tells us now that there is a no refund policy for a package deal. This was not told to us in the beginning of us working together. I'm not even asking for a refund for the whole package, I just want the money back for the sessions we haven't done. He claims because he has offered free sessions and willing to work around our schedule (apparently he isn't after the last text exchange) that he has "bent over backwards" to work with us. At this point, he is not even answering my texts at all. I have asked multiple times for our money back and now he is just ignoring me all together.Jun 17, 2019VerifiedThe Grateful Dawg nc's reply
Thank you once again for the review. Whether its positive or negative, I take it as constructive criticism and I can only learn from them. However, thumbtack support did Not see any negligence in how I handled this matter. I wish nothing but the best for you all, and hope you will be continuing Sasha's training. If not your issues will continue to grow. She needs a proper amount of time dedicated to training each day, without excuses as to why not. As always, feel free to call or whatever if you want to run something by me.
- What should the customer know about your pricing (e.g., discounts, fees)?TGD has a starting rate of $150 for general obedience and minor behavioral issues. For higher level reactivity & aggression a single session is $200. Discounts are given on package deals. TGD believes in continual training and enjoys giving discounts to those that show 100% commitment.
- What is your typical process for working with a new customer?We start off by setting up a phone consultation to better understand your and your dog's training needs. From there, we schedule our first session. At the end of the first session we give you the option to upgrade to a package. We want to make sure you are 100% comfortable and satisfied with your training purchase.
- What education and/or training do you have that relates to your work?The Grateful Dawg NC is owned and operated by Will Sepich. Will's experience began by working with rescues and animal shelters in rehabilitating aggressive dogs. He has been mentored by a number of other trainers and has since developed, refined and adapted his own training style. Specializing in reactive/aggressive behavior modification. Together, we have a wide range of experience and a large base of knowledge to impart on our students. We can tackle a wide range of problem behaviors through basic obedience and/or behavior modification Training is. We consider ourselves harmonious trainers; using positive training ideals and motivational corrections, we help you establish clear communication between you and your canine companion.