Nick is fantastic! He helped me tremendously and showed a great deal of patience and tolerance for my techno-ignorance. He recovered data from my failed computer, helped me buy a new computer and a combination printer/fax/copier/scanner, loaded the recovered files to my new computer, and set up the new computer with several programs to keep it protected from viruses and running efficiently. He created a special toolbar to make it easy for me to use all the FREE programs he installed. As an added value, he reviewed all the procedures I need to follow to keep my computer protected and offered one no-charge consultation to answer any questions, resolve problems that arise, or to assist in any way necessary. I had friends who took their computers to the big box stores with problems and they really never got full resolution. I was fearful about trusted sources and my experience with Nick has proven to be very positive. I'd recommend him to anyone, including friends, family, and even a stranger.