FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a basic rate for service calls which is 90.00 plus NC state tax. However it is NOT for just showing up. it pays for your first hour of service and usually within that time if I don't resolve the issue, a game plan is made and a fixed price is set.
- What is your typical process for working with a new customer?
Typically, I meet the customer and assess the situation. I communicate the issues I see and how the problem can be resolved. if its troubleshooting or repairs I give my estimate and make the necessary repairs. If this is a bigger project and we agree on the price, I retain a deposit and begin the proceedings to work. The remaining payment is due upon completion of the job.
- What education and/or training do you have that relates to your work?
Yes. The state contracting board requires that I keep up with continuing education hours yearly as a requirement to keep my license.