FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Though we start from a linear or square foot basis, depending on the nature of the damage, the cost is adjusted for a number of other things, including total job size, travel, time constraints or conditions imposed by the customer. Time of year may play a part. Spring is our busiest, while it can be slow during the holidays.
- What is your typical process for working with a new customer?
We like to get a good idea of the project before coming to look at it. Talking with our potential customers ensures that the they want the services we provide. The first discussion is crucial in determining a number of things. Usually, customers simply call the phone number listed any number of places online and we start with that discussion. Thumbtack is a little different because there is an expectation that an actual quote can be given in spite of that initial conversation or even a site visit. So many crucial details need to be determined for a real quote, so it isn't as simple as making a request for a quote. Each job is different and each customer's needs are different. If you are serious about fixing your plaster professionally, give us a call.
- What education and/or training do you have that relates to your work?
I have a degree in Architectural design and apprenticed for 7 years with a successful painting company in Chicago, 5 of those years as a crew leader. I continually examine our processes to see how we can do what we do better, communicate clearer, save time and money for the homeowner. There is no formal program for education in this craft.