Time Genies Concierge & Errand Service

Hickory, NC

Get up to five quotes from pros like Time Genies Concierge & Errand Service within hours. Get Quotes

About this pro

How does your service stand out?

Time Genies care about the work they do because it's more than just a job. We are 100% committed to the work we do and to make sure that each and every client is totally satisfied by working hard and paying attention to detail. We build and maintain client relationships because of our work ethic, discretion and flexibility and we go above and beyond to anticipate needs to make life easier for everyone.

What do you enjoy about the work you do?

I love meeting people and hope that each interaction could introduce me to a lifelong new friend. Enjoyment is helping clients with even the most simple of tasks because I know it's something they no longer have to think or worry about. It's exciting because I never know what I'll be doing next and it's always a surprise each time the phone rings!

Location

Hickory, NC 28602

Background check

Complete

Years in business

5

Number of employees

12

Times hired on Thumbtack

80

Reviews

40 Reviews
  • Nancy O. Aug 8, 2017
    House Cleaning
    Verified Review
    I have never had a cleaning service before, so I was a little apprehensive. However, Karen made me feel comfortable and at ease about the work that would be done. I'm super excited about having a clean home at a very reasonable price! Can't wait to say happy birthday to me… Every two weeks!
    Karen T. Aug 8, 2017

    Hi Nancy! It was a pleasure to have met you. Time Genies look forward to a long and happy working relationship ahead. We are here for your housekeeping needs and also any other things that will make your life easier. We appreciate your business!

  • Lauren U. Jun 4, 2017
    House Cleaning
    Verified Review
    Great team!
    Karen T. Jun 5, 2017

    Thank you Lauren. We look forward to a long and happy working relationship :-)

  • Christy F. May 23, 2017
    House Cleaning
    Verified Review
    First off, Karen is friendly, professional and very personable. She will come by and do a quick walk-through of your place and ask what you are hoping to receive. Within a week or so of our meeting, she had assigned me a regular time and day for my cleaning. I hit the jackpot with Barb, who is hard-working, trustworthy, and very nice. She is reliable too, always on time, and always focused on her work. I am very happy I learned of Time Genies. I am so appreciative of their help!
    Karen T. May 23, 2017

    Thank you Christy. We pride ourselves on the whole package Time Genies delivers to all of our clients from the very first introduction to each and every service provided. We are happiest when our clients are happy!

  • Andi J. Apr 1, 2017
    House Cleaning
    Verified Review
    Great service
    Great service! Very professional - made me feel at ease, did a fantastic job!!
    Karen T. Apr 2, 2017

    Thanks Andi. My team enjoyed doing home organization work in your home and the housekeepers are going to take care of your cleaning needs on a regular basis. Enjoy the extra time you now have with your family!

  • Patricia A. Mar 23, 2017
    House Cleaning
    Verified Review
    Time Genies is like family love in action
    Excellent people to interact with. Professional, relateable, effective. I work with one to reconfigure a room, they work together (2 women ) to move heavy things and the cleaning woman goes back to cleaning. My house has not been organized for about 10 years. I have allergies and have not been able to clean for awhile. I recently use a wheelchair. We have organized my bathroom, personal bedroom, and half my livingroom. The kitchen has also been cleaned, 3 under counter cubboards, counters and cabinet fronts. Floors where we are organizing get washed. I find my whole attitude towards myself and my home are changing for the better. With a little help from my friends at Time Genies I am winning. I also like that if and when I need something picked up at the store or other help, the concierge aspect of the company will be here for me. I am 71 without access to family support. This company will be with for a long time.
    Karen T. Mar 24, 2017

    Hi Patricia. Time Genies Laura and Barb love to organize and clean for you! To quote DaVinci "Simplicity is the ultimate sophistication."

  • Richard D. Mar 18, 2017
    House Cleaning
    Verified Review
    A gem find in Hickory!
    Karen was very professional and arrived for initial interview and job screening on time. We agreed upon bi-weekly general house cleaning. It has been about 2 months now and after a small hiccup on the first visit everything has been great. The crew is professional and friendly and does a great job. I have tried about 4 other house cleaners from professional service to individual (friend of a friend type). By far Karen's group is the best. I would highly recommend them.
    Karen T. Mar 21, 2017

    Richard, I very much appreciate your feedback. We enjoy having you as a client!

  • Johnathan G. Feb 1, 2017
    House Cleaning
    Verified Review
    Exceptional Service at a Great Rate - VERY PLEASED!
    This was our first foray into using Thumbtack and I must say I'm very thrilled and impressed. Karen has been a pleasure to work with and schedule our weekly cleaning. She's super attentive to our requests and is excellent at follow up and checking in. As a national account manager, I understand the need for relationship building over pure transnational business. Karen and her team work to build a relationship which I feel is a must when you're entrusting someone to come into your home. Jessica is amazing as well and has been nothing but prompt, courteous and very detailed. It's the little things that impressed me about her attention to detail and why I will continue to use Time Genies on a weekly basis.
    Karen T. Feb 2, 2017

    Thank you for taking time out of your busy schedule and family life to write a review for us. We are here to take stress away and make your life easier. We appreciate your business Johnathan!

  • Shelley T. Jan 28, 2017
    House Cleaning
    Verified Review
    Great Service
    Cleaners arrived right on time. Came prepared to the job and got busy cleaning. My husband and I still haven't found anything they missed and it's been 2 weeks. Extremely please. Highly recommend them.
    Karen T. Jan 30, 2017

    Many thanks for your comments Shelley. Time Genies take pride in performing a high standard of service and love to know our clients are happy.

  • Diane P. Jan 4, 2017
    House Cleaning
    Verified Review
    Time Genies are really MAGICAL!
    Mom & I have had Time Genies to our house a few times now. Didn't want to leave a review too early...They just seemed to good to be true! But they are FABULOUS! Wesley (house cleaner) and Laura (organizer) have been such a big help in soooo many ways! We recommend them wholeheartedly!
    Karen T. Jan 6, 2017

    Hi Diane. I know that Laura and Wesley love coming to help. You are a pleasure to work with.

  • Sally R. Dec 30, 2016
    House Cleaning
    Verified Review
    Glad I Called Them!
    Karen provided prompt callback to my inquiry. The staff she sent over to clean were competent, courteous and did excellent work.
    Karen T. Jan 2, 2017

    Thank you Sally. We aim to please.

  • Bette W. Aug 29, 2016
    House Cleaning
    Verified Review
  • Bonnie K. Jul 29, 2016
    House Cleaning
    Verified Review
    Deep clean was great. Enjoyed meeting both girls and will definitely will be using again.
  • Laura H. Jun 27, 2016
    House Cleaning
    Verified Review
    Very reliable service and great communication! They also do a nice job cleaning the house--so great to come home to after a long day!
  • Pam K. Jun 22, 2016
    House Cleaning
    Verified Review
    The Time Genies staff is professional, friendly, and very thorough. We have three big, rambunctious dogs - no problem for this team! I highly recommend their services.
  • Carole F. Mar 25, 2016
    House Cleaning
    Verified Review
    Grateful to find such a excellent service company!
  • Graham M. Mar 10, 2016
    House Cleaning
    Verified Review
    Karen is extremely knowledgeable! Can't wait to see what the future Holds!
  • Beth B. Feb 4, 2016
    House Cleaning (One Time)
    Verified Review
  • Denise B. Dec 18, 2015
    House Cleaning
    Verified Review
    I use this company for house cleaning. They are very professional and do an excellent job.
  • Joan P. Dec 17, 2015
    House Cleaning
    Verified Review
    outstanding
  • Susanne G. Dec 16, 2015
    House Cleaning
    Verified Review
  • Denise M. Dec 1, 2015
    House Cleaning
    Verified Review
  • TR W. Nov 13, 2015
    House Cleaning
    Verified Review
  • Garison H. Oct 27, 2015
    House Cleaning
    Verified Review
    Great experience! My house is so clean and everyone was so professional! Will definitely continue using them!
  • Beverly W. Oct 7, 2015
    House Cleaning
    Verified Review
    Karen is amazing.
  • Brian R. Oct 6, 2015
    Great service, very friendly and honest. They really care about doing the job well!
  • Dani G. Aug 1, 2015
    House Cleaning
    Verified Review
    Time genies is doing my weekly house cleaning. After the second week, they are doing things just as requested. Highly recommend their service. They also did our vehicle inspection for us. So convenient!!
  • John M. Jun 17, 2015
    House Cleaning
    Verified Review
    Karen is very accommodating to the needs of your house being cleaned. Very pleased with this company.
  • Walt B. Jun 15, 2015
    House Cleaning
    Verified Review
    Immediately returned our inquiry & met with us in just a few days. Cleaning started within a week and we were very pleased with the result. Karen is great to work with.
  • Ellen W. May 29, 2015
    House Cleaning
    Verified Review
    Such a. Nice person but cleaning from her staff was not acceptable. You expect kitchen cabinets wiped and floors mopped or I do. Sorry it did not work for me.
    Karen T. May 31, 2015

    I am very sorry Time Genies did not meet your expectations Ellen. The consultation usually catches things like kitchen cabinets and the walk-through at the end of service would highlight areas that need more attention. We do appreciate your comments as we continually strive for 100% client satisfaction every service.

  • Joann A. May 7, 2015
    House Cleaning
    Verified Review
  • Michelle G. May 6, 2015
    House Cleaning (One Time)
    Verified Review
    Time Genies came and cleaned my mothers house (pit gift to her). They did an excellent job and my mom was very pleased!! Karen worked with me to schedule the cleaning on my moms schedule and billed me for the cleaning- she made it very easy. We will be giving this gift again soon!!!
  • Robbie A. Apr 27, 2015
    House Cleaning
    Verified Review
    I was 110% satisfied! Karen is friendly, professional, and accommodating. I highly recommend her cleaning services!
  • Lynn R. Apr 27, 2015
    House Cleaning
    Verified Review
    Very pleased with Karen and her staff. She arrived with a notebook in hand to take notes on all of my concerns from past house cleaning companies. She is easy to contact, flexible, and happy to do whatever is asked of her and the girls. No complaints from me! Give her a try, you won't be sorry that you did!
  • Katherine M. Apr 26, 2015
    House Cleaning
    Verified Review
    I called Karen at Time Genies after seeing her post in Thumbtack. I had been thinking about getting a cleaning service some time. Karen was able meet with me and give me an estimate for bi-weekly cleaning the very same day. Her rate was quite reasonable, so I decided to give Time Genies a try. Jessica arrived on schedule the first day and we went through the house and what I needed done, and she proceeded to clean from top to bottom quickly and efficiently. Jessica was very personable and pleasant. Two weeks later Jessica arrived with a helper and they worked well together. They cleaned the entire house in half the time, and again both were very personable and pleasant. Each time I was asked if there was anything else I wanted done or if they had missed anything. I added a minor few things. Overall I am very pleased with the service and people. Also they have all gone out of their way to work around my 90 year old father and to make him feel comfortable. I highly recommend Time Genies.
  • Lena W. Apr 11, 2015
    House Cleaning (One Time)
    Verified Review
    Karen 's employees are not trained to do the work they should be able to do, such as, knowing how to mop wood floors; empying trash; cleaning soap dishes; completing the job before moving on to another area; and they do not manage their time well. Karen charges $25.00 per hour per employee. They are not worth it. Karen needs to property train her employees.
    Karen T. Apr 12, 2015

    Time Genies prides itself on developing a relationship with their clients and meeting their expectations. Unfortunately, we were not able to in this instance.

  • Sue M. Feb 21, 2015
    House Cleaning
    Verified Review
    Karen is a gem. Very friendly, helpful and offered great suggestions, as I had never done this before. We went through each room and discussed what needed to be done. I can't tell you how good it feels to come home to a clean, fresh smelling home. Jessica does a great job. I am so glad I decided to have Time Genies help me take care of my home. I would highly recommend them!
  • Kent K. Feb 21, 2015
    House Cleaning
    Verified Review
    Very reassuring with the professionalism and obvious concern with with we desired. Finished service most satisfactory. Looking forward to long relationship.
  • Lindsey J. Jan 9, 2015
    House Cleaning
    Verified Review
    Amazing service and personal touch! Great staff very friendly and professional. Karen knows how to read you as a client and tailor the services to meet your needs! You will love them!
  • Linda A. Nov 28, 2014
    House Cleaning (One Time)
    Verified Review
  • Michael D. Nov 3, 2014
    House Cleaning (One Time)
    Verified Review

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Pretty much, yes. Corporate rates are $35/hr with packages available if you know you are going to use several hours in a month. Personal/General services are typically $25/hr. More details can be found on my website.
What is your typical process for working with a new customer?
I always set up a free consultation. It's important for the client and Time Genies to feel comfortable with each other and the service that is to be provided. I take note of everything the client is looking for so we can meet or exceed their expectations. I always follow up with new clients after their first service to make sure they are satisfied and then I keep in touch on a regular basis. I try my best to be available to my clients 24/7.
What education and/or training do you have that relates to your work?
I have a Diploma in Production and Inventory Management and while that may not sound important to owning and operating a Concierge and Errand service, it most certainly is. I am able to schedule, and plan well. I pay attention to detail with keen interest and I expect nothing less than perfection from everyone at Time Genies. I have many years in Customer Service and understand that client relationships are very important. I'm a professional woman, a wife and mother. That is qualification enough in my book!
How did you get started doing this type of work?
I wanted to have a job where I could work, make a difference to people's lives, be my own boss and still have time to spend with my kids while they are young. Time is the one commodity we can't get enough of and I try to offer a way for people to use their time more wisely as I am using mine.
What types of customers have you worked with?
I have worked with professionals both in self employment and also in corporate environments. I work with busy families on a day to day basis and help seniors too. I have clients from every walk of life looking for a little assistance.
Describe a recent project you are fond of. How long did it take?
I was retained to go grocery shopping for a client that wasn't feeling too good. Her daughter lived out of State and couldn't be there herself so I was the next best thing. I made sure they were in good spirits and that they had essential provisions in the home.
What advice would you give a customer looking to hire a provider in your area of work?
Always ask for references and background checks. You want to know who is coming into your home. I always recommend a consultations before committing to a provider too as relationship building with clients is very important.
What questions should customers think through before talking to professionals about their project?
Clients should decide on exactly what they want from a professional and how much time they would like spent on it. It's extremely important for expectations to be clear so that the client receives exactly the service that they are looking for. Communication on a constant basis is key.