It’s free with no obligation to hire
Hired 87 times
7 years in business
(Eastern Time Zone)
Mon - Sat
8:00 a.m. to 5:00 p.m.
Top Pro status
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We have lived in Hickory for about 5 years now and never has our house been cleaned so thoroughly. They are reasonable for how much is being charged and worth it!Nov 13, 2017
I have never had a cleaning service before, so I was a little apprehensive. However, Karen made me feel comfortable and at ease about the work that would be done. I'm super excited about having a clean home at a very reasonable price! Can't wait to say happy birthday to me… Every two weeks!Aug 8, 2017VerifiedTime Genies Concierge & Errand Service's reply
Hi Nancy! It was a pleasure to have met you. Time Genies look forward to a long and happy working relationship ahead. We are here for your housekeeping needs and also any other things that will make your life easier. We appreciate your business!
Karen was very quick to respond, and a very gracious woman to work with. Her employees are a direct reflection of her and her company. They cleaned my house better than any company or person had ever done in the past, and in record time AND we own 2 large dogs. 😳 I have already booked them again and can’t wait to continue this new relationship which will make my life easier and cleaner! Thx so much Karen and company!!🤗Oct 7, 2017VerifiedTime Genies Concierge & Errand Service's reply
Thank you Eddi. Time Genies always strive to meet or exceed client expectations and provide a thorough and quality service. We are excited to begin a long and happy working relationship with you.
First off, Karen is friendly, professional and very personable. She will come by and do a quick walk-through of your place and ask what you are hoping to receive. Within a week or so of our meeting, she had assigned me a regular time and day for my cleaning. I hit the jackpot with Barb, who is hard-working, trustworthy, and very nice. She is reliable too, always on time, and always focused on her work. I am very happy I learned of Time Genies. I am so appreciative of their help!May 24, 2017VerifiedTime Genies Concierge & Errand Service's reply
Thank you Christy. We pride ourselves on the whole package Time Genies delivers to all of our clients from the very first introduction to each and every service provided. We are happiest when our clients are happy!
Cleaners arrived right on time. Came prepared to the job and got busy cleaning. My husband and I still haven't found anything they missed and it's been 2 weeks. Extremely please. Highly recommend them.Jan 28, 2017VerifiedTime Genies Concierge & Errand Service's reply
Many thanks for your comments Shelley. Time Genies take pride in performing a high standard of service and love to know our clients are happy.
- What should the customer know about your pricing (e.g., discounts, fees)?Corporate rates are $25-35/hr with packages available if you know you are going to use several hours in a month. Personal/General services are typically $25-30/hr. More details can be found on my website.
- What is your typical process for working with a new customer?I always set up a free consultation. It's important for the client and Time Genies to feel comfortable with each other and the service that is to be provided. I take note of everything the client is looking for so we can meet or exceed their expectations. I always follow up with new clients after their first service to make sure they are satisfied and then I keep in touch on a regular basis. I try my best to be available to my clients 24/7.
- What education and/or training do you have that relates to your work?I have a Diploma in Production and Inventory Management and while that may not sound important to owning and operating a Concierge and Errand service, it most certainly is. I am able to schedule, and plan well. I pay attention to detail with keen interest and I expect nothing less than perfection from everyone at Time Genies. I have many years in Customer Service and understand that client relationships are very important. I'm a professional woman, a wife and mother. That is qualification enough in my book!