- What should the customer know about your pricing (e.g., discounts, fees)?
My prices are always fair and reasonable. I don't play games and insult my potential customers intelligence. How can a roofer tell you he will give you a $1,000.00 discount before he even sees the roof? Why do they offer price drops at the end of a "sales pitch" if you will sign right now? Don't walk away from these people...RUN.
- What is your typical process for working with a new customer?
I make an appointment to visit their home to examine and measure the roof...as soon as the next day of receiving the lead. I call immediately... if replacing their roof is important to them...it's important to me. I make sure they go to my company website address where they can learn about me and my company before we get together. When we meet, I listen to them tell me what they want and then I tell them how I can accommodate their needs and request. I get my measurements and send them an estimate by email that evening or the next morning. There's no pressure to do business. I'm there to help them and make a friend. If we do business...that's great...it's a win, win for both of us. But it's up to them to get back with me. I can't stand a pushy, know-it-all salesman. I want to treat everyone the way I want to be treated...with respect, concern, and fairness.
- What education and/or training do you have that relates to your work?
I've been a carpenter, crew leader, and ultimately a home builder. I've owned a kitchen cabinet company and I am well versed in design, installation , and sales. I' worked for Beeson Lumber and Lowe's Home Improvements where I became well versed in construction material and usage doing take offs and preparing quotes for many local builders and architects. I remodeled commercial buildings, arranged signage, and equipment for Wendy's, Pizza Hut, and Cedric's Fish and Chips. Over the years, I've attended many training events for various aspects of the construction industry. I've supervised crews setting modular homes. It's called OJT...on the job training. But this I know...people don't care how much you know until they know how much you care. If anyone I meet thinks I don't care for their needs being met...then we shouldn't do business together.