NC Computer Tech
Customers rated this pro highly for value, punctuality, and responsiveness.
Al fixed two computers for me, one with a memory error. He is very knowledgeable about computers and their foibles and did a thorough job. I recommend him highly.Jan 12, 2018Verified
He was very helpful and his service was outstandingJan 5, 2018Verified
About this pro
With over twenty years of experience NC Computer Tech's number one goal is to provide affordable high quality service for residential clients and small business owners. We troubleshoot, configure and fix computers, networks and network devices and we excel in all aspects of service. We specialize in on-site mobile service and repairs and we can also bring your computer back to our shop to repair it and drop it back off to you and reconnect everything. There's a 24 hour turnaround time for most jobs done at our shop. - We work on desktop PCs and laptops - Diagnostics - Virus, Spyware, Malware removal - Hardware upgrades and replacement - Custom computer builds - Data recovery and migration - Data backup solutions and implementation - Software installation and troubleshooting - Format and install operating systems - Set up, troubleshoot and secure wired and wireless home or business network - MS Server and Active Directory installation, troubleshooting and maintenance -Set up and troubleshoot printers, scanners, copiers and other peripherals - Install and configure VoIP systems - Install and configure and NAS devices - Set up remote access software - Set up and configure cloud based services - Computer optimization - Password resets - Office relocation - Hardware/Software purchase consultations - Remote assistance - Tutorials We service Angier, Apex, Cary, Duncan, Fuquay Varina, Garner, Holly Springs, Lillington, Raleigh, Willow Spring and surrounding NC areas. Simple answer, I love technology and helping people.
Times hired on Thumbtack139
LocationHolly Springs, NC 27540
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Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?Here are my rates: Residential hourly rate: $55 an hour. Commercial hourly rate: $70 an hour. 1 hour minimum. Hourly rate is broken into 15 minute increments after the first hour. Flat rate pricing is available for certain jobs. We charge a $20 trip fee for Raleigh. All of our quotes to our customers will list a trip fee, if there is any for your area. Trip fee will be waived if I have other work in your area on the same day as your job. We come to you. In many situations we can fix your computer right there in your home or place of business the same day. Jobs such as virus removal, system cleanups/optimization, typical wireless network setups and numerous others usually take 1 to 2 hours. We can also bring your computer back to our shop, repair it, and drop it back off to you and reconnect everything. Also, we can work on multiple systems per visit and we don't charge more per hour to do so.
- What education and/or training do you have that relates to your work?I have over 20 years of hands on experience in computer repair and in other facets of technology and I have worked for large corporations providing IT support. I have a well-rounded skill set and have strengths in multiple areas such as hardware, software, networking and IT security. I continually keep abreast of new technology by working with it, not just reading about it. You don't get that type of experience and knowledge from a instructor and a piece of paper. I have taken advanced networking courses and I have certifications as well. I'm able to quickly diagnose issues and recommend the best course of action for the client. None of my work is outsourced, I do all of it.
- Describe a recent project you are fond of. How long did it take?I frequently build networks for clients and have been for a long time. I recently created a network for a small business which included a VoIP phone system, in-house backup solution in addition to a cloud based service for off site backup, file storage and applications that can be accessed from anywhere. I set up proper network segmentation to enhance security and performance, and it all worked seamlessly among multiple devices and operating systems. I also provided training to all of the employees. I keep things simple and focus on functionality. Although a simple job for me, I was happy that the customer was happy. That's the bottom line.