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Earl and 2 guys from his team showed up 15 minutes early to move some stuff within my house for me. One being a 12ft long solid shuffleboard table that probably weighs 400lbs. They were able to "strategically" maneuver it up stairs that had a landing. They also moved some heavy bookcases upstairs and were very careful with the items as well as the walls. They knocked it all out in about 30 minutes. Great guys, knowledgeable and professional. I don't typically leave reviews but these guys deserve to be recognized for great service. Would definitely hire them again!
I booked a deep cleaning service because my father just recently had a quadruple bypass and I was in town to take care of him. He was living alone after both of his parents - my grandparents - had recently passed after long years of health issues. Based on the reviews and my discussion with Dara, I felt like I made a good choice booking Enjoy Maids to come and bring a fresh makeover to the house! Our experience with the couple who came to clean was lovely, they were great people and we were totally comfortable having them in our home and felt like their personable demeanor was the best we'd met in the industry. In the last week, however, I've discovered many things that were not done well - or at all. First, there was no evidence of the 58-point checklist that reassured me during the process of finding a professional cleaning service. It was the number one reason I booked Enjoy Maids because with that checklist it seemed that my house would be thoroughly cleaned with every possible task accounted for. The checklist indicates that I would be given a copy and a chance to review the steps on it. I was asked several times by one of the cleaners to check after their work and to let them know if anything was amiss. Without knowing what to look for, it seems clean on a superficial level. However, on futher inspection, here is a list of things that were unsatisfactory about the cleaning: Kitchen Floor: I'm not sure what was used to clean the kitchen floor, but it was incredibly slick - causing my dad to nearly fall and have to catch himself - something he shouldn't be doing after being so recently out of surgery where his sternum was cut in half. There were several rubberized scrapes in the middle of the floor that WE were able to remove with a couple of sprays of Chlorox Clean-Up and a sponge - these should have been removed by the cleaning service. The knobs of the oven, the over backsplash, the microwave vent (as well as the inside of the microwave) were all still dirty. While I took the pictures today, not even a week after the cleaning, I would definitely think that even a week later it would be difficult for us to get these appliances as dirty as they are currently. The dust alone on the microwave vent shows that it's been quite some time since it was thoroughly cleaned - something covered on the checklist. Guest/Hall Bathroom: When I got in the tub the other day, I noticed that there were large areas of soap scum still on the walls of the tub surround. The walls of the surround also were covered in specks of what appeared to be dust, dirt, and hairs from what must have been a dirty cleaning cloth that was used to dry the surround. I took a glass and was able to rinse the specks of dirt away, but it was still unsettling to see hair and debris on a 'freshly-cleaned' tub surround. In that same bathroom, I noticed that there was still a lot of dust on the fake plant that was on the shelf, as well as the shower rod and the top ledge of the tub surround. The sink had some kind of grit in it and didn't feel as if it was cleaned properly. the tub surround under the faucet - near the soap scum - and there was still residue from soap and standing water. Checking behind the toilet, I noticed that there was quite a lot of dirt and dust on the baseboard, on the fixtures behind the toilet and on the base of the toilet itself. I've attached pictures that probably don't make my family look like the cleanest family ever, but we indicated that it would be deep clean because no one had had a chance to do a deep cleaning in months - this is the kind of thing that should be on the most basic of cleaning lists. Even though there were two bedrooms indicated on the cleaning request, I suggested that the second bedroom only needed to be vacuumed. However, I've included a picture that I took just a few minutes ago when I checked behind the door. There is a dead roach behind the door that was here when I arrived, something I didn't think to check because it was literally the only thing that needed to be done in that room and it was so obvious. The deep cleaning checklist includes a refrigerator cleanout and an oven cleanout, though when those were suggested, it sounded as if there might be an upcharge, or as if it would take time out from cleaning more important items. I suggested that they could be done 'if there was time', and apparently, there was not time. I am so incredibly disappointed in the service we received after communicating so clearly that my dad's house needed a deep and intense cleaning. There was even an extra charge for the deep cleaning as well as the upcharge for the carpet cleaning. I honestly feel like we are entitled to a refund of at least part of our payment of $202 (a total that does not include the $40 in tips I added to that total). The cleaning services we received were truly subpar. ---- I emailed this to the company and received an email suggesting that our cordiality with the cleaning couple was solely due to the good job (and not, perhaps because we're Southern people with manners), and asking why I tipped if I felt it hadn't been a great job. --- My reply: While there was a review at the end of the service, there wasn't a 'walk-through' as I would have expected. As I mentioned before, your website mentions a checklist and it would have been extremely helpful had Bri taken the walk through as an opportunity to point out what all they worked on so that we could look at it together. As someone who doesn't usually use a cleaning service and who doesn't visit this house very often - which I made very clear in our initial conversations - that would have been the perfect opportunity for me to review the status of anything I was concerned about. Without that checklist or a personal walk through, I was left to look over the rooms with an unpracticed, non-critical eye. I think you would agree that someone working in the cleaning industry has a much keener sense of what should be looked at or reviewed post-cleaning when compared to someone who doesn't know what is on the list. I did tip them because I have worked in service industries and I believe that workers should receive tips on service jobs. That tip wasn't 'for a job well done,' it was in gratitude for someone coming to help me when my father and I were unable to do a task - especially near the holidays. My dad is typically kind and welcoming to anyone who is nice, most people wouldn't consider that his remarks would imply that the service was perfect. He didn't look around the house at all to review the cleaning. We falsely assumed that there was a thorough job done. --- Enjoy Maids suggested they would give us a $75 discount on another cleaning, but never responded to my email asking about what the cost would be and how to schedule it. Additionally, I followed up in an email about a large gouge the cleaning crew had made in the wall: Toward the end of the cleaning appointment with your team, we heard a really loud thump as if something large had fallen and hit the wall in the living room. When I went out to speak to the crew before they left, I noticed a gouge in the wall near the couch. Below the gouge in the wall, there was chipped drywall on the floor - in a prominent location about four feet from the front door. It was clearly visible, between the couch and a table sitting two feet away. I should be more comfortable in the future pointing out issues, but I was hoping that either person on your team would say something like 'we accidentally did this, we're really sorry', but that didn't happen. If it had been present before they arrived, their vacuuming would have cleaned up the drywall, don't you think? Since no one else was in the house at the time, it certainly didn't happen by itself. That's the major concern I have with the cleaning. If that large gouge in the wall - and I can send a picture later today - was caused by an accident, your crew should have said something. Or, if they noticed it and it wasn't their fault, they should have cleaned up the drywall chips (and maybe pointed it out to us). That alone is such a disappointment - if I can't trust the cleaning crew to either clean up something glaringly obvious OR to tell me they damaged my house, what good would it be to bring up the poor cleaning job?
I wish I could have selected all five of the highlights. The team came to my house, did a quick tour and then set to work. They were finished quickly with no hassle. They handled all my belongings with care even if the box didn't say fragile. Would recommend them to anyone.
I needed someone to install insulation in my crawl space asap because my house went on the market and we had a buyer the next day. They did a great job, came out the next day (Friday) to give me a quote and did the job over the weekend. I could not be happier! I will hire them again for all my other projects.
She was awesome, she came early and she did a great job cleaning our rental house. She was also very kind and we will hire her for any of our cleaning needs.
Excellent people to interact with. Professional, relateable, effective. I work with one to reconfigure a room, they work together (2 women ) to move heavy things and the cleaning woman goes back to cleaning. My house has not been organized for about 10 years. I have allergies and have not been able to clean for awhile. I recently use a wheelchair. We have organized my bathroom, personal bedroom, and half my livingroom. The kitchen has also been cleaned, 3 under counter cubboards, counters and cabinet fronts. Floors where we are organizing get washed. I find my whole attitude towards myself and my home are changing for the better. With a little help from my friends at Time Genies I am winning. I also like that if and when I need something picked up at the store or other help, the concierge aspect of the company will be here for me. I am 71 without access to family support. This company will be with for a long time.
They did a very good job! cleaned the whole house.
We are extremely pleased with Hope. We didn't make her job easy as we have only been in the house a month and are still unpacking boxes. She managed to make the house shine despite our own disorganization. We have booked a standing appointment with Hope and look forward to enjoying her marvelous work for years.
Ayesha is kind, considerate, good to my dogs and a wonderful cleaner! This is just the beginning, but my house looks so good and smells so good - my husband and I are very happy campers:)
Monique has been cleaning my home for over 6 months, I come home to a perfectly clean home and organized house beyond my expectations. I bought a new house and told her how stressed out I was about moving, she staged my house and packed everything and did the move out clean. Now I'm ready for her to come unpack my new home. Monique made my move less stressful. I am so appreciative to her! I will continue using her service and highly recommend her.
Jen provided us amazing service. First and foremost she is trustworthy and I highly recommend her work. Her cleaning was impeccable and each week she always asked if there were any other odds and ends she could help with - you name it she can help. If we weren't around we just left a list, otherwise she knew exactly what to do. Trust me, you wont know how good a service she provides until she tells you she is moving out of state ! and you have to find another house cleaner ! Matt, VT
Melody is house sitting our cat, Lola, and ahe is doing a wonderful job while we are away tending to a family emergency. She's been in touch every day with pics and updates. She's even querying about our family matters with sincerity and comfort. Couldn't ask for more! Def recommend!
Monte Christo made an impression right from the beginning. He offered a reasonable estimate for my whole house paint job and my entire project list. He was able to complete the work in a timely manner. My wife was thoroughly pleased with Monte's work...she's a tough one to please. I would use his service again. As a matter of fact, we have some other projects in mind already.
Todd and Jenn worked on a project to add built-in cabinets and shelves to our living room. They were professional and courteous and we very much enjoyed working with them. We have already begun the specs for a second project and made several referrals to friends. New Day Installation is very knowledgeable about their field. They were able to listen to our ideas and execute a project to give us the design what we wanted, while also being firm enough explain to us the potential limitations of the features we were requesting so we could make informed decisions about our design. In the end, we received a product that exactly met our needs and wants. Their attention to detail was much appreciated. Todd was able to come up with a very creative solution to some problems that we encountered (through no fault of theirs) with our space during the installation. The end result was a seamless integration that looks like it had always been a part of the house. I would absolutely recommend hiring this company.
I called Teresa because I needed help organizing my house, and I am SO glad that I did! Teresa helped me tremendously in getting the rooms in my house in order. Through watching her I learned how to take on organizing projects myself. Teresa is also a very nice person and fun to chat with! After spending so many weeks with her, my kids and I were sad that she would no longer come over every week. I highly recommend Teresa if you would like to get your home in order, and learn how to keep it that way :)
She does a great job! My house is always in perfect cleaning. Everything always look amazing.
Mabela. Was very professional and Organized and cleaned my walk in closet. The price was higher than I wanted to pay but it was worth money to have it done. I would definitely hire Mabela. Again. But in the future request she advise if she will come with someone to help her. Though the friend that helped her was very professional too....
Becca does a phenomenal job and is very thoughtful & conscientious of her clients needs. I've worked with her for weeks on a large project and would hire her again and again to help with other projects going forward. I'll never need another organizer or planner again! Thanks Becca!
Lisa is AWESOME! She helped me clear out my mother's house hold when she had to move into assisted living. Over 70 years worth of personal belongings and family mementos heart wrenching stuff to have to deal with, but Lisa held my heart and my hand all the way through. No one could have been more respectful and practical help! She is worth her weight in GOLD!
I have my house clean once a month by Klean Up Pro's. I think they do an outstanding quality work, and all above. If you ask me for referral. I would recommend them.
They did an amazing job on our house . We hired them for a move in cleaning . We then decided to use them every two weeks . We love the two ladies that come out for them. We feel like they do a deep cleaning everyone they come . It’s hard to find a good cleaning service and we found them !