ShoCal Solutions, L.L.C.

4.9
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(38)
4.9
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38 reviews
5
97%
4
0%
3
0%
2
0%
1
3%
  • Maria T.

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    Matt installed a Samsung camera system for us a little over a year ago and now 2 of our cameras are not working properly. We had called and texted Matt repeatedly to get him to come out and check on the problem and finally after weeks of practically begging him, he came only to tell us it was a bent cable. My husband later discovered that it was not the cable so we tried yet again to get Matt to come out to help us figure out what the problem was only to be told at first that it was lightning. After I questioned how could he possibly know for sure it was lightning without physically coming out to check for sure, he then said it "could be" the pre existing wiring in our new home. He tried to diagnose the problem over the phone and refused to make an appt with us to come out and physically diagnose the issue. Instead he told us he was on a 25 day project and "if" he had time he'd swing by to look at it not before he repeatedly yelled his entire resume and work history and the issues my neighborhood had with outages and so on and so forth. He was being extremely unprofessional by raising his voice and talking over me while I was trying to voice my concerns. It is our opinion that he has no plans on coming back out here because he feels like he doesn't have an opportunity to make more money from us. He doesn't even want to address a simple issue we paid him in full for but I'm sure if we had a pricey job for him, he'd find time within that 25 day period to come out to our home. We don't ever plan on calling Shocal Solutions ever again and we will not recommend his services to anyone else. We've had audio visual work done in several of our homes and never had to experience such unprofessionalism. Which is quite a disappointment considering we gave him our business, but never again. We will find someone more professional who will get our needs met without such rude and unacceptable behavior.

    Dec 3, 2015
    Matt S.'s reply

    Here is was bothers me about this comment and review, We offer installations, but do not offer service contracts, which means when we did your install over a year ago, in our terms and conditions and while we spoke, all our client know that after your 90 day installation warranty, if there is a problem, you have to pay a service fee, this issue here is that you guys do not want to pay to have my techs come and trouble shoot your system. I have been over there once for free, I have given you the Samsung Camera tech support and warranty toll free number, and Ive even tried to troubleshoot and assist over the phone. Im not sure what else I can do besides free labor to assist you further. SO since you're not under any contract or service contract and you're out of warranty, there are fees and service call charges to have us come out, but thanks for our first negative review on here, Happy Holidays ****Also the problem with Unverified Reviews is this is your original review from a year ago below- Matt is a good guy. I interviewed several other companies but he was the most informative, down to earth, and honest one. He takes great pride in his work and will spend the entire day with you until you understand everything about your install. He has a lot of integrity which is quite rare nowadays. My 2 year old thinks he's really cool too! Being a former professional athlete I've hired several audio/visual companies to do work in my homes, but ShoCal Solutions has been the best by far. I wished I had met him years ago. I would highly recommend him to anyone looking for a great work from a great company who stands behind what they do 110%. Thanks for such great work Matt! Yancey T. on May 21, 2014

  • James M.

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    Awesome Professional ,,, recommends for any electronics work,,, prices are fair and the go beyond all expectations... jimmy McGee

    Nov 19, 2014Verified

About this pro

Let Shocal's highly recommended installation specialists assist you with your home theater, audio, television, and computer needs. Specialists are available 7 days a week. Call for your free in-home estimate. Since 2008 we have provided the Piedmont area with exceptional service! ShoCal Solutions, L.L.C. is here for all your Install needs! We are always offering you fast, prompt, and reliable service when you need us most. Our exceptional customer service, competitive prices, and overall value are the reasons our loyal customers won't go anywhere else! Installation Services offered: * HDTV installation (HDMI, on wall TV mounting, TV Installation Fireplace TV Mounting) * HDTV computer monitor setup - use your HDTV as a computer monitor * Home Theater Installation - Surround sound setup and installation (In wall, Ceiling, stands) * Wire Management concealing all audio and video cables behind the walls * Home & Business Security networking Setup (Cat 5, Broadband, routers, switches and wireless.) * Structured Wiring (Component Closet) * IP Cameras, Security Cameras Network DVR Recording * Home Automation * Remote control Setup (One Remote for all components) * In-Home Design and Consultation * TV Mounting* Projector Installation * Home Theater Design & Installation * Pre-Wire new homes * Whole Home Audio Systems * Outdoor Speaker Installation * Extra Cable, Internet, and Phone line in any part of your home or business * Floating Shelves Don't waste the day trying to install your new electronic; let the professional techs at ShoCal take over, so you can relax. We have a full electronic repair shop located in Indian Trail as well. We are fully licensed and insured! Accredited by the BBB

Years in business

10

Times hired on Thumbtack

49

Number of employees

4
Show more

Photos and Videos

9 photos and 2 videos

    Q & A

    • What types of customers have you worked with?
      Video Game Repair, Computer/ Laptop Repair, Cell Phone Repair, Apple Repair, Tablet Repair, Custom Skins, Screen Replacements, Flat screen tv repair and all Commercial & Residential Installations i.e. : Cameras, home theater/audio, projectors, flat screen mounts and more
    • What advice would you give a customer looking to hire a provider in your area of work?
      Make Sure you Check to see if a business is Accredited by the Better Business Bureau.. there are too many people out there thinking they can open something up and fix it on there own, not only is ShoCal Accredited by the BBB, But we also hold many certifications for our trade and have been in business since 2008
    Coverage Area for ShoCal Solutions, L.L.C. is about 55+ miles of Indian Trail, NC.