Q. Describe the most common types of jobs you do for your clients.
A. Carburetor rebuilds and engine rebuilds.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Talk to other PWC owners and check references before you decide.
We encourage owners to learn as much as possible about their service needs. By taking the time to inform customers about their PWC and/or service problem, they will better understand why it may have failed to begin with and how they may possibly prevent the situation in the future.
Also, ask about their warranty. If they do not offer a personal warranty, they are not confident enough in their abilities and you may want to reconsider using them for your repair and service needs.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. What oil and lubricants should I not use? Cheap oils down at the local big box store.
What brand of PWC is most problematic? Sea Doo
What can I do to help extend the life of my PWC? PMS and cleaning.
Q. What questions should a consumer ask to hire the right service professional?
A. Do you offer a warranty?
If yes, how long is your warranty?
Do you personally warranty an engine rebuild done in house? If not, why not?
How soon can you effect my repair?
What can I do to prevent this from happening again?
Are you available after hours in an emergency?
What are my options for replacement parts?
Are there any companies parts I should avoid using?
Q. What important information should buyers have thought through before seeking you out?
A. Who is going to be the best person to effect the repairs on my PWC?
Is this person solid and dependable enough to be here in the future should I have other problems with my PWC?
Q. Why does your work stand out from others who do what you do?
A. Our work stands out because we stand behind our work. We offer personally guaranteed engines with warrantees that no one else can offer.
We are typically able to effect repairs to our customers faster than our competitors because we have access to inventory and suppliers with large amounts of inventory.
We come to you if it is more convenient and fits in with your schedule. We also make calls on PWC on floating docks and lifts. If repairs can't be made on site, we can handle transportation in order to make the repair as hassle free as possible.
Q. What do you like most about your job?
A. We don't consider this a job. Find something you like to do and you will never have to work another day the rest of your life.
This is our passion. We enjoy seeing our customers out on the water enjoying themselves.
Q. What questions do customers most commonly ask you? What's your answer?
A. What is the best oil to use? Maxima Super M for injection based lubrication systems. Maixima 927 for premixed lubrication systems.
Q. Do you have a favorite story from your work?
A. I have several. This is the most recent: I'd like to start out by saying Laszlo is one of the best and most knowledgeable Jet ski mechanics I have ever come into contact with. I'm very appreciative to have found a great watercraft mechanic and all around great person.
Another Jet Ski mechanic from Durham came and gave me a diagnosis of the issue I was having without giving me a price over the phone. He came, looked at the Jet Ski for 20 min. tops and charged me $120 dollars just to tell me my ski was shot and it would cost $3000 to fix it. Then tried to offer me $300 for my ski.
I called the owner of Cool Toys, Laszlo, and explained to him my issue and he knew exactly what my issue was over the phone. He also couldn't believe the other mechanic charged me $120 for a diagnosis. I brought my ski to Laszlo immediately. He charged me less than half the cost of the other mechanic and in addition was kind enough to take that $120 fee, from the other mechanic, off the price of the repair.
Laszlo explains and shows you everything that could possibly be wrong with your ski in front of you and walks you through every possible issue with a solution as well. If you want someone who you can trust to work on your water toys call Laszlo, he is by far the most reasonable on his prices and will not do you wrong. Thank you for everything Laszlo!!
Q. What do you wish customers knew about you or your profession?
A. My knowledge and eagerness to take care of the customer. My profession is not as easy as a lot of people think it is.
Q. How did you decide to get in your line of work?
A. Started working on my own race boat and realized I really enjoyed it. Started working on other people's PWC and realized I had a knack for it.
Q. Tell us about a recent job you did that you are particularly proud of.
A. A customer of mine recently contacted a competitor because I was extremely busy and it would take me about one week to get to him. After being overcharged on a diagnosis and an inflated repair cost because the competitor wanted to buy the ski, my customer came back to me to have his repair properly effected. I saved him a lot of money (my repair was $1500 less than the other guy's estimate), he was back on the water within one week and he wrote me a very nice testimonial to put on my website. He will never go back to the other guy ever again.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Constantly keeping abreast with emerging technologies and changes in engine, electrical, and pump designs.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. Four stroke powerplants in PWC. More safety features incorporated into OEM products.
The future is unknown for the PWC industry. I foresee more power and increased reliability. Unfortunately, I also see increasing purchase costs.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. My pricing systems is simple. $85/hr plus parts. I can provide expedited repair completion at a higher rate.
Q. If you were advising someone who wanted to get into your profession, what would you suggest?
A. Make sure you can provide a better service than the other guys. If you can't, you will be making it difficult for everyone else.