Floor Coverings International Southeast Charlotte
Hired 7 times
2 years in business
Cash, Credit card
Photos and Videos
29 photos and 1 video
I am done with "big box" stores. So delighted with the quality and level of service provided. I think what used to take several days to sort out the details of a carpet install from big box, took me about 45 minutes with Floor Coverings International. Selection was large, design input was great, logistics about the install date was quick and reliable, and the installer was awesome. Already know they will be hired for my loft project when I am ready for next carpet install. Plus, I love supporting small business owners in the area. Nice job, everyone!Apr 23, 2018Review from Google
Barbara was a pleasure to work with. She was very helpful with finding the right carpet for our needs. Very professional and punctual. The install team did a fantastic job! We love the carpet!Feb 26, 2015Review from Google
The product stain proof carpet is amazing!!! Already had an episode with our dog and the pee just staid on top!!! Easy cleanup! Even better than that was the installers! They worked extremely hard and long and did a great job. They also were nice! Of course Barbara was so helpful too in showing us what we needed and would go well with our home. We are completely satisfied customers!!!!Nov 15, 2014Review from Google
Very pleased with the product and the installation. Sales person and installers were easy to work with.May 22, 2017Review from Google
Service was excellent and my friend may use your business. Love the stain proof carpet.(Score 9 out of 10)Sep 22, 2016Review from Google
- What should the customer know about your pricing (e.g., discounts, fees)?We don't have any price gimmicks or "one week only sales". There are no "buy 2 rooms get 1 free" type of stuff. We simply offer the best products from the best manufacturers, using the most qualified installers, at an everyday great value. Our prices are always all-inclusive, with no change-orders. Once we give you a price, it stays that way even if your job becomes more complex once we remove your current flooring. There are no surprises, and you will not pay your balance until you are completely satisfied with result.
- What is your typical process for working with a new customer?It all starts with the in-home consultation. Book an appointment, and we will handle the rest. Appointments can last from 30 min to 2 hours depending on how you like to shop. We will stay with you as long as you need to find a product that you love. Once we find the customized flooring solution that works for you, we agree to cash or payment terms, and schedule your install. Typically, your project can be complete in under 2 weeks from the initial appointment.
- What education and/or training do you have that relates to your work?Everybody in the Floor Coverings International family receives 100's of hours of computer based and hands on training. We visit the home office in Atlanta 2-4 times a year for specialized workshops. We meet monthly with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.