Charlotte Complete Cleaning
Current Top Pro
Hired 68 times
1 year in business
Cash, Check, Credit card, Paypal, Square cash app, Zelle
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jun
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
Photos and Videos
Move out cleaning
Pets in home
Window cleaning (interior),
Read reviews that mention:
- Andria L.
These folks are great! Professional, prompt and very tidy. They will do a great job! I trust them so much they clean the house when we aren’t even home.Feb 18, 2021Verified
- Kandi k.
Andy and his team did an exceptional job at cleaning our home. They made sure that after the work was done I was fully satisfied. This is so important to me because I am very very particular about cleaning and I can see even the slightest overlook. To say that they all exceeded my expectations is an understatement. They went above and beyond, and even put a nice touch with cleaning our furniture too. My house looks and smells amazing even my husband was amazed by the difference from other companies that have cleaned our homes before. I will definitely use Andy and his team, because apart from excellent work they are just pleasant amazing human beings to work with!Jan 31, 2021Verified
- Dennis O.
Punctual and professional cleaners did an amazing job at my house. They arrived when they said and didn't miss a spot! The windows look great.Jan 2, 2021VerifiedCharlotte Complete Cleaning's reply
It was nice to meet you and your wife Dennis... Your rental property was easy to clean, because you take such good care of your homes! :-) We look forward to cleaning for you in the future. Remember, we are only a text away!!
- Natalie D.
They cleaned my filthy house and made it look better than it did when we first moved in. They paid attention to detail and cleaned more than I thought they would. I’m very impressed with the cleaning service!Dec 2, 2020VerifiedCharlotte Complete Cleaning's reply
You are so easy to clean for Natalie!! We enjoyed meeting you and Jacob, and your two cut kitties! We look forward to cleaning for you again sometime soon. May the Lord richly bless you and your family! 😊
- Matthew M.
Andy and Stephanie were quick to respond to my request and took the time to really explain who they were and why they wanted to work with us which was a great personal touch. They were punctual and professional and took as much time as they needed to really thoroughly get down and clean even the small details you usually forego doing yourself. They personally guarantee the work and will not leave if you aren't satisfied. It was a huge relief to have the house clean and we will be using them going forward on a monthly basis. I fully anticipate their help will be invaluable in keeping a household with an infant and a dog clean and managed!Nov 12, 2020VerifiedCharlotte Complete Cleaning's reply
Matt and Amy and Cute Little Roman, I was blown away with your generous and kind words making this review for us. Even when I texted you to say thank you, and how surprised I was that you said so many nice things!! You still had yet even more complements. You even went as far as to say, "I meant every word, and it takes very little effort to take a few minutes if it helps good and honest people like yourselves :)" We SOOOO appreciate you being so special to us, and we cherish the thought of cleaning again for you every month. Thank you Matt! :-)
- What should the customer know about your pricing (e.g., discounts, fees)?Our minimum cleaning project starts around $80. That generally consists of coming back weekly, and a rather small apartment. Most of our prices are listed already. However, nothing is set in stone... We are flexible, and try to work with everyone.
- What is your typical process for working with a new customer?We always try giving a discount for ongoing work, for either weekly, or biweekly cleaning we offer a 10% or 15% discount
- What education and/or training do you have that relates to your work?We are members of the American House Cleaners Association. We went through a certification course on Professional House Cleaning, and was certified by another course on COVID-19 Certified Cleaning. You can see both badges in our "photos" area. We are also in good standing with the Better Business Bureau.