FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do require a deposit of $45 that's collected at pickup or drop off. All of our prices are inclusive to parts and labor. We like being able to offer the cheapest prices in town, because we're not trying to break the bank with our customers, we're just trying to make a living and pass along our savings to our customers. We honor a military discount. As well as, we always have seasonal specials that can be found on our Google page. We also offer a 5% discount to anyone that prepays for services at the time of booking their appointment or upon approval of estimate prepared and emailed by Star. Once we have sent an estimate or an invoice, after 15 days and a decision or remittance has not been made, there will be a storage fee applied at a compounded rate for up to 60 days and on the 61st day the equipment in question will be assumed abandoned and thus will rightfully become property of Mowtown Small Engines to dispose of.
- What is your typical process for working with a new customer?
We will either come get your equipment or you can bring it to us. We always like to meet who we're working with and know people on a first name basis. Star will contact you as soon as Greg evaluates your equipment and gives her an estimate, we ALWAYS will ask for your approval before we begin our work.
- What education and/or training do you have that relates to your work?
Greg is basically self taught along with his work experience in this field. And has earned continued education credits with Briggs and Stratton.