Rapid Repair Experts

Raleigh, NC

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About this pro

How does your business stand out?

We believe in quality work done right the first time so that you no longer have to worry about a problem with your heating & air, plumbing or electrical system. We also make sure that everything is working together and do a thorough inspection of the issue before offering you your options. We allow you to pick what is right for you and right for your budget.

What do you enjoy about the work you do?

Being able to help someone in need.

Location

Raleigh, NC 27603

Years in business

12

Number of employees

36

Times hired on Thumbtack

109

Reviews

64 Reviews
  • Shiv D. Jan 10, 2017
    Shower and Bathtub Repair
    Verified Review
    Expected better workmanship.
    I got them to do a job for me. The job was to repair a shower knob. They replaced a MOEN part ( apparently called a bullet ) , the shower was dripping and would not turn hot even when turned all the way. 1. they had to come in twice and 2. the thing started leaking after 8 days.
    David D. Aug 3, 2017

    I am the new manager at Rapid repair I had no idea you had a problem please call me at 919-758-6246 to tell me what I can do to regain your trust thank you

  • Don F. Jan 6, 2017
    Plumbing Drain Repair
    Verified Review
    Installed new gas line to garage
    Ran new gas line to garage
  • Catherine M. Jan 3, 2017
    Furnace and Heating System Repair or Maintenance
    Verified Review
    diagnosis
    diagnosed problem...gave estimate and was complete.
  • Pat H. Dec 2, 2016
    Switch and Outlet Installation
    Verified Review
    Great
  • Paul B. Dec 1, 2016
    Dishwasher Installation
    Verified Review
    Quick response and quick service
    Rapid Repair was very quick to respond and was able to get us in same day. Repair man was very professional and was done within an hour. Great job!
  • Ankit G. Nov 22, 2016
    Furnace and Heating System Repair or Maintenance
    Verified Review
    Quick but costly
    Arrived on time. Call prior to getting to the house. But, the price seemed expensive for a simple changing out of furnace heating element
  • Hayling H. Nov 19, 2016
    Central Air Conditioning Maintenance
    Verified Review
    Would Hire Them Again!
    I appreciate their assessment of my HVAC and furnace and also their recommendations. I would hire them again when needed.
  • Aleshia V. Nov 18, 2016
    Central Air Conditioning Repair
    Verified Review
    Great job!
    Professional, courteous, and efficient. The guys showed up on time and even gave a courtesy call that they were on their way! Job was done quickly and the price was affordable. I will definitely hire them again!
  • Leon P. Nov 14, 2016
    Lighting Installation
    Verified Review
    JOB WELL DONE!
    Thank you for your quick response. The service was extremely professional. They did not waste any time....came right in and started the job and finished it without delay. I liked that and will surely hire them again.
  • Jordan V. Oct 27, 2016
    Furnace and Heating System Maintenance
    Verified Review
    Decent Price, Fast Response!
    decent price, fast response time. Would use them again!
  • Julie L. Oct 26, 2016
    Electrical and Wiring Repair
    Verified Review
    Electrical
    Prompt. Reasonable price. Great service. Would request Patrick again. Great service.
  • Richie W. Oct 25, 2016
    Electrical and Wiring Repair
    Verified Review
    GFI Outlet Out.
    The GFI Outlet underneath the house wasn't working (crawl space). The technician called prior to his arrival, approx. between 30 minutes to 1 hour which was really nice. He was professional in his work, polite, and friendly. Everything got looked it and set a date to fix everything. I would recommend this company in the future!!
  • Samip P. Oct 23, 2016
    Electrical and Wiring Repair
    Verified Review
    Job well done
    Keith and his team at Rapid Repair Experts were very prompt and professional. My new home (86 years old) needed serious upgrading to make it safe and maintenance free. The job was done well. He was always responsive via phone and email. Definitely recommended.
  • Scott W. Oct 22, 2016
    Central Air Conditioning Repair
    Verified Review
    OUTSTANDING
    one word. OUTSTANDING!
  • Ken C. Oct 20, 2016
    Electrical and Wiring Repair
    Verified Review
    Fast Response.
    Very quick response. Showed up on time. Resolved all inspection deficiencies on the first visit.
  • Derek P. Oct 20, 2016
    Central Air Conditioning Maintenance
    Verified Review
    Compare to your home warranty
    I was skeptical at first and fielded a few repairmen but I was glad I went with Rapid Repair Experts. They were able to get some parts from the vendor of my HVAC for free and thought of creative ways to save me money which I appreciate. After comparing them to my home warranty I ended up cancelling my home warranty and using their 24/7 on call services. For the same price I was paying my warranty company Rapid Repair would discount all services, warranty their services and guarantee to come out (at no additional cost) within 24 hours. Versus my home warranty (AHS) who would have taken 3 or 4 days for an assessment another 3 or 4 days to fix, charge me for the visit, contract out the work to whoever would do it and attempt to patch up than replace a clearly broken item.
  • Jeff H. Oct 11, 2016
    Central Air Conditioning Installation
    Verified Review
    New heat pump and AC replacement.
    I received the best price from them and their installation crew was efficient and did a good job. They cleaned up well and protected my floors. Only negative is the estimate process seemed a lot like a car sales (i.e. "Let me get my manager on the phone and see if he can approve a better deal"). That seemed a little cheesy, but the installation went really well and I'm very happy with their work.
  • Dev G. Oct 9, 2016
    Electrical and Wiring Repair
    Verified Review
    Lights out!
    Timely, friendly, and great pricing!
  • Gary J. Sep 18, 2016
    Plumbing Pipe Installation or Replacement
    Verified Review
    Over priced!
    Over priced . Charged $212 for 15 minutes worth of work and less than $25 worth of parts!
  • Dianne S. Sep 9, 2016
    Sump Pump Repair or Maintenance
    Verified Review
    Sump pump inspection
    Ken checked everything out we asked for. He even took pictures under the crawl space to show a possible problem and told us who to contact. We are very pleased with his thorough inspection!
  • Beverly C. Sep 7, 2016
    Bathroom Fan Installation or Replacement
    Verified Review
    Excellent work!
    Repaired bathroom fan. Patrick was great. Arrived on time and did a great job. Very friendly. I would definitely hire again. Thanks!
  • Nikki N. Sep 6, 2016
    Central Air Conditioning Maintenance
    Verified Review
    Great service!
    Ted was very Efficient and very professional! 5 stars to him!!Definitely recommend him!☺️ I however didn't appreciate customer service trying to get me to change appointment time from my originally preferred appointment time.
  • O. C. Sep 1, 2016
    Lighting Installation
    Verified Review
    Electrical Issues
    Had some electrical issues; Kurry was spot on, professional and timely. Handled job well. Would recommend him.
  • Rhonda N. Sep 1, 2016
    Central Air Conditioning Repair
    Verified Review
    Great!!!
    Wow! Fast and knowledgeable. Stunned by how great the customer service was. Thanks Don!
  • Mark D. Sep 1, 2016
    Central Air Conditioning Repair
    Verified Review
    Great service
    Very professional. Came out the same day I put in the service call. They fixed my AC when another company failed to repair and wanted to charge me over $5000 to correct. Rapid Repair saved the day!!
  • John P. Aug 30, 2016
    Electrical and Wiring Repair
    Verified Review
    I am very happy with Rapid Repair. Their personnel in their headquarters office and the electricians that did the job were easy to deal with, very professional, and very knowledgeable. Excellent followup after the job also.
  • Phillip B. Aug 29, 2016
    Plumbing Drain Repair
    Verified Review
    Very courteous employee, fixed the issue. Probably would not use again as they seem a little pricey, wish I had gotten another quote or two. No fault of employee.
  • Genia M. Aug 24, 2016
    Cooling Issues
    Verified Review
    Bill Graves came to my home to give me an estimate. He was the only person who actually went under my house and took pictures. He was professional and he gave me the best estimate.The work was completed the next work day. He also followed up with me after completion of job. I was impressed with his professionalism. Yes I would definitely use company again
  • Jeanne H. Aug 22, 2016
    Central Air Conditioning Maintenance
    Verified Review
    Very nice,and our A/C works very well right now!
  • Brant E. Aug 18, 2016
    Duct and Vent Installation or Removal
    Verified Review
    This company is AWESOME!! One of their technicians came out within hours of us agreeing to this job. After he left, he sent me a quote within 12 hours with a "not to exceed" amount. We've done a lot of work on our house and this was the first time I've EVER seen "not to exceed" on a quote. Once the work was done, I understand why it was there - their company is run REALLY well. The team worked well together (one of the managers even made a quick visit to investigate an 'issue' that the installers identified), they worked fast, and the job was done phenomenally. Even with the curve-balls that they encountered, the install job was prefect and the air flow in that part of the house is perfect. The best part? The bill at the end was the same as what they quoted to begin with... even though it probably took them 3x the amount of time they estimated. This company is LEGIT and I wouldn't hesitate to recommend them to a family/friend.
  • Judy N. Aug 11, 2016
    Plumbing Drain Repair
    Verified Review
    I had new bath tub fixtures installed and I am very pleased with the results and professionalism of the installer.
  • Rastrika B. Aug 8, 2016
    Central Air Conditioning Maintenance
    Verified Review
    Air condition maintenance. Service was great and professional.
  • Johnny B. Aug 4, 2016
    Wiring Installation
    Verified Review
    RRE completed our wiring job very quickly and for a great price. Couldn't be happier.
  • Chuck E. Aug 3, 2016
    Central Air Conditioning Repair
    Verified Review
    Great service. Came out same day and fixed my HVAC issue. Ted was great!
  • Joe N. Aug 2, 2016
    Outdoor Plumbing Repair or Maintenance
    Verified Review
    Excellent Job!!
  • Doug L. Aug 1, 2016
    Circuit Breaker Panel or Fuse Box Installation
    Verified Review
    There was a lot of moving parts. Electrical., plumbing, and HVAC work was all happening the same week. Rapid Repair did a good job of fitting in and as required working around the other trades. Being an old house surprises are likely. They handled things well.
  • John D. Jul 29, 2016
    Central Air Conditioning Repair
    Verified Review
    Rick repair specialist who came was nice and very informative about my AC unit. He also spoke with me about routine maintenance to the unit as well as changes coming to the AC unit industry.
  • Joe C. Jul 28, 2016
    Central Air Conditioning Maintenance
    Verified Review
  • Tawynna G. Jul 25, 2016
    Cooling Issues
    Verified Review
    Rapid Repair was true to there name, they even provided me a quote and explain the entire situation as to why I had no air. GREAT JOB!!
  • William B. Jul 20, 2016
    Central Air Conditioning Repair
    Verified Review
    AC went out and had a response that evening and a call the following morning to setup appointment time. By noon someone was there and had fixed the problem. So far so good.
  • Robbie S. Jul 19, 2016
    Electrical and Wiring Repair
    Verified Review
    Kurry installed a mounting box and ran electrical wire for a ceiling fan. He did an outstanding job.
  • Ann K. Jul 16, 2016
    Central Air Conditioning Installation
    Verified Review
    They gave me estimates for both repair and replacement. Everyone was professional and honest. I was treated with respect by all. I was told the facts and never felt pressured. The installation was the next day and the men that came were quick, efficient and picked up after themselves. They also offer maintenance contracts so it's not just " hit and run" I am looking forward to a long and happy relationship with them.
  • Richard A. Jul 10, 2016
    Electrical and Wiring Repair
    Verified Review
    Had an initial issue with not arriving within the designated time window and had to reschedule so I took off one star. The following day the electrician arrived on time and did an excellent job for an excellent price.
  • Dennis C. Jul 6, 2016
    Central Air Conditioning Repair
    Verified Review
  • Billy F. Jun 28, 2016
    Switch and Outlet Installation
    Verified Review
  • Patricia J. Jun 26, 2016
    Central Air Conditioning Repair
    Verified Review
    Honest and straightforward. He didn't give me good news (my AC units were toast), but his advice and service was appreciated.
  • Amy A. Jun 26, 2016
    Lighting Installation
    Verified Review
    Very quick and friendly!
  • Gina T. Jun 19, 2016
    Central Air Conditioning Repair
    Verified Review
    Jacques was awesome -- professional, smart, quick, courteous, honest, ethical. He went above and beyond to quickly and efficiently fix our AC unit. Two thumbs up!!
  • Diana L. Jun 1, 2016
    Central Air Conditioning Repair
    Verified Review
    Arrived on time, was polite, and got the job done for my A/C repair.
  • Bethlyn J. May 20, 2016
    Central Air Conditioning Installation
    Verified Review
  • DONGDONG Z. May 12, 2016
    Water Heater Repair or Maintenance
    Verified Review
  • Margaret O. Apr 10, 2016
    Outdoor Plumbing Repair or Maintenance
    Verified Review
    On time completed project in 1 day
  • Adam S. Mar 27, 2016
    Plumbing Pipe Repair
    Verified Review
    Though my issue was not urgent, Rapid Repair was quick to arrive and we're professional and informative. They used the replacement part I had previously purchased to replace the tub spigot. It seems to have fixed the issue. They also looked briefly at the toilet to give me an initial opinion on a pending repair. The final cost was just a little more than I anticipated, mainly because of how simple the fix was and that we used the replacement part I provided. Overall, a very positive experience. Would hire again.
  • Tom O. Mar 25, 2016
    Electrical and Wiring Repair
    Verified Review
    They changed my Thermostat and serviced my AC Unit. I was very pleased with the prompt appointment and service.
  • Glen G. Mar 22, 2016
    Central Air Conditioning Repair
    Verified Review
    This was my first time using Thumbtack and Rapid Repair and I could not be happier. Curtis texted me to let me know when he was on his way. He was able to quickly and easily diagnose the issue. even better, with a few simple jiggles of the wires, the noise quit.. I will definitely use these guys again!
  • Suresh T. Mar 15, 2016
    Toilet Repair
    Verified Review
    The issue got resolved. But, there is no transparency in pricing. When I schedule an appointment, she mentioned $59. The plumber gave quotes with multiple options with pricing. Once I picked $89 one, he mentions that is missing one in front of it. I don't think I will go with this vendor again.
  • Dee R. Mar 12, 2016
    Central Air Conditioning Repair
    Verified Review
    Curtis was very knowledgeable and informative. He made sure I understood all that he was showing and talking about. He will be coming out on Monday to start the job. I am pretty sure that Curtis will do a great job.
  • Miguel F. Mar 4, 2016
    Electrical and Wiring Repair
    Verified Review
    Excellent service. They called me immediately to schedule the appointment. Electrician was very knowledgeable. The cost of the service was fair.
  • Alice F. Feb 10, 2016
    Switch and Outlet Installation
    Verified Review
  • Blythe U. Jan 25, 2016
    Central Air Conditioning Repair
    Verified Review
    The guys were on time, knowledgeable, and quick all at a great price! I highly recommend them!
  • Josef B. Jan 21, 2016
    Fixtures
    Verified Review
    I needed 6 recessed lights installed in a room that had no wiring in the ceiling. Kurry came out and gave me a price that was on par with everybody else. They were able to come back out after I hired them and installed all the wiring and lights and switch in about 2 hours. I couldn't be happier with the results or the service.
  • Scott S. Dec 29, 2015
    Shower and Bathtub Repair
    Verified Review
    They responded to my post in minutes, arrived at the house in less than 2 hours, diagnosed the cause of a leak that was dripping through the kitchen ceiling, and had it fixed before lunch. All for a totally fair price. It might be the BEST experience I've ever had with a plumbing-related issue. I HIGHLY recommend these guys.
  • Debbi C. Dec 11, 2015
    Fan Installation
    Verified Review
    Rapid Repair Experts were amazing. They quoted me a fair price, were here quickly and on time. They were professional and I am extremely happy with the work they did. I would highly recommend them and use them again.
  • Patricia T. Nov 25, 2015
    Central Air Conditioning Repair
    Verified Review
    Rapid Repair Experts provided an estimate in no time and completed the job without any problems and fast. I was not at the site and they made everything nice and smooth. Very helpfull.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fairly simple. You get one price that included labor and materials and any other necessary equipment or permits in order to complete your job. Once you get that price upfront no matter how long it takes to complete that job the price will not change.
What is your typical process for working with a new customer?
We have a team of customer focused professionals. Our goal is to listen to your needs, review the situation and offer options to the homeowner so that they can make the proper decision concerning their home.
What education and/or training do you have that relates to your work?
Our team undergoes constant training on all products. Many are NATE certified and the management team all holds state licenses.
How did you get started doing this type of work?
As General Manager, I was involved in the mid 1980 with the creation of a National HVAC franchise program that had 188 locations. We focused on ethics, honesty and professionalism and the true Win-Win-Win concept.
What types of customers have you worked with?
Our customers range from mid-sized offices to the individual in their first home. We offer all 3 trades so we are a one stop solution for people.
Describe a recent project you are fond of. How long did it take?
We are customer focused. We recently were called late in the evening to a home with a severely handicapped child and it was hot in the home. We were able to respond quickly at the late hour, provided a portable ac unit to bring immediate relief and had the job installed and permitted the next day.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure you hire a professional licensed and insured company. Too many times we have seen people go the cheaper route and then when there is an issue they can no longer get in touch with that contractor. Don't let that happen to you. Ask your service provider about their qualifications so that you can be sure.
What questions should customers think through before talking to professionals about their project?
What are their long term goals? We deal with basic needs in the home that have an ongoing effect to a person, comfort safety and expense. What are the warranties of the product and the stability of the contractor. Check the BBB ratings etc. Do you need financing as an option? and of course is the contractor licensed and legal to perform the work.