Ultimate Property Management

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Introduction: We offer a full range of property management services tailored to you as an investor, homeowner, or landlord. We have an extensive portfolio with single family homes, townhouses, and condos in the greater Wilmington area. At Ultimate Property Management we believe in providing more than a professional property management service. We believe in true excellence. True excellence always begins and ends with the way you treat people. If you believe that every human being should be treated with dignity and respect, we have a lot in common! This idea permeates our culture from the top down and into every relationship that we enter into. First and foremost we represent the best interests of our home owner clients at all times. We believe that our unique, personal approach ultimately serves our owner’s best interests. We find that we catch more bees with honey. When tenants understand that their needs and concerns are heard and considered, they are more likely to respect the home and property they live in. When vendors are treated honestly and fairly, they deliver a higher level of service. It’s a simple philosophy and it’s the bedrock of our business model. Owner of Ultimate Property Management is also Broker in Charge of Keller Williams Realty, Wilmington.

Overview

Hired 5 times

4 employees

20 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Featured Projects

4 photos

Specialties

Management needs

Reviews

Customers rated this pro highly for professionalism, punctuality, and responsiveness.

Exceptional 5.0

12 reviews

100%

Daisy V.

Feb 20, 2020

Hired on Thumbtack

Details: Mixed use (residential and commercial) • One property needs to be managed • $2,500 - $5,000 • Vacation rental management • Vacant • More than 1 year

Ultimate Property Management's reply

Thank you for the 5 stars! We appreciate you!

Property Management

Thumbtack Customer

Mar 14, 2016

From Google

We recently worked with Ultimately Property Management to get our house patched up, cleaned and rented. The transition could not have been smoother! They kept my wife and I abreast of all the updates as they happened, gave suggestions on where we should use a contractor and where we could do things ourselves, and most importantly got it rented quickly at a reasonable price! During the first month, the tenant needed a very small repair. Ultimate Property Management took care of it immediately and cost effectively. This is exactly what we wanted from our property management company!This team is fantastic and if you don't use them to manage your property you're doing yourself a disservice!

Thumbtack Customer

May 20, 2017

From Google

CROOKS WHO TREAT TENANTS LIKE CHILDREN WHO NEED DISCIPLINE and their lease contains at least four illegal provisions which require the tenant to perform maintenance for free (violates NC law 42-42b) and civil fines for tenant's breach of the lease if tenant has unauthorized pets or residents (violates NC law 42-46). I applied to rent a house. I was approved. I signed the lease and Ed Wagenseller, the real estate broker, signed the lease. Two business days before my lease went into effect and I was scheduled to move in, I received an email in which the real estate agent, Bradley Cotton, terminated the lease only because they tried to change the terms of the lease after it was signed and I asked them to send me an amended lease. They insisted that their changes were not "changes" but were only expressions of their company policy. And they refused to send me an amended lease. When I explained that threatening to withhold the keys to the house is not a "company policy" but is a breach of the lease we signed; they realized that I was not going to be victimized by their unlawful acts and they terminated the fully executed lease. If you know your rights and you know the law and they realize that they can't victimize you and walk all over you, they retaliate. What happened was this: I get an email from Marcee Finn two days before the lease began telling me that I have to get renter's insurance and put all the utilities in my name and give them all my utility account numbers BEFORE THEY WILL GIVE ME THE KEYS. The lease did not stipulate these two things. In fact, the lease explicitly stated that renter's insurance was not required. But Marcee apparently can't read or understand the lease and kept telling me that it was required. Marcee then talked to me like I am a dummy to tell me how renter's insurance is good for the tenant. Finally Marcee said she would drop the renter's insurance request and "document" my file to show that I was not getting renter's insurance. Why does she need to "document" something that is already set out in the lease? If they had any respect for me as a tenant, Marcee would have said instead that she knows I am moving a long distance from out of state on a Sunday, so they will give me a week from the lease begin date to get renter's insurance and to begin utilities in my name. This company breached the lease before it began only because I was not an easy victim of their violations of NC tenant laws. I had no major problem with their demands. My only problem was that they made the demands of me at the last minute, only two days before the lease begin date, AND THEY THREATENED TO WITHHOLD THE KEYS if I didn't comply which is a breach of the lease.

Ultimate Property Management's reply

Let me say first of all we are very sorry that our arrangements did not work out as planned. In essence we had a communication breakdown. We apologize if any expectations were not clearly laid out in advance. We do require renters insurance and when pets are going to be on the property we do require that the resident sign our pet addendum. Without those elements in place, the lease has not been completed. We also require that the utilities are set up in the resident's name prior to occupancy. We understand that doing so from out of state may present some challenges, but nonetheless it is our responsibility to ensure that the homeowner does not end up paying for the residents usage of water/sewer/trash and electricity. We use the NC Standard lease which is jointly approved by the NC Bar Association and the Association of Realtors. Any stipulations about maintenance written or implied in the lease have been composed and approved by those parties. Again, we are sorry if our expectations were not made clear from the onset and wish that things would have turned out differently. We appreciate your sincere feedback and will take it into account making a whole hearted effort to ensure that this doesn't happen again. Thank you!

Thumbtack Customer

Dec 4, 2017

From Google

I had thought about renting my property out myself, but after researching, I realized how stressful that would have been, so looking for a property management company. I knew I wanted to use this company from the first phone call I had with Bradley Cotton. He was so professional and patient with me as I had a lot of questions. He was very genuine and realistic with his responses which made me feel safe and understood. At our first meeting, we went over a lot of information and and feedback about ideas and expectations for the property. He reassured me everything would be taken care of detail by detail and not to worry. This encounter was definitely a blessing for me and a huge weight has been lifted off my shoulders knowing I can trust in a company to handle "my company." Thank you so much Bradley and the Ultimate Property Management Team!

Thumbtack Customer

Mar 18, 2016

From Google

I could not say more great things about Ultimate Property Management! All of the staff are so attentive and detail oriented. I had just moved back to the Wilmington area and needed a rental home- this company made my transition so easy. The paperwork was organized and the home was in perfect condition upon move in. With any work order- ultimate is on top of it that same day. Would highly recommend!! I will be using this company to rent out/manage a current property we own, and also when it comes time to buy again, we will use our great friend at Ultimate Property Management- Bradley Cotton!! thanks for your great service! -Heather

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We provide in-person evaluation at the property to give you the best estimate on a rental value for your home. We offer the most competitive pricing in the area. We provide more value for your dollar.
What is your typical process for working with a new customer?
We offer these services and more! Fill vacancies Advertise your rental Handle tenant inquiries Background and credit investigations Application processing Lease signing Full service repair Rent collection Accounting Handle tenant relations Evictions
What education and/or training do you have that relates to your work?
Team of licensed Real Estate Brokers

Ultimate Property Management

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