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Michael Ficara Jr.
Sales call was scheduled promptly, Installation was within 10 days and completed very professionally. Crew was clean and detailed and polite. Follow up with foreman immediately after install and a run through of system options and operation was done. We are very impressed and will refer anyone looking for HVAC services.Jun 11, 2019Review from Google
Friendly, knowledgeable, and professional from sales to installation. These guys might not give you the absolute lowest quote, but they will deliver the best value.Highlights:- Completed installation in 1 day by a great crew- Duct work visible on exterior of house was kept to a minimum and matches the house paint- Very light paperwork burden for warranty (1 yr. p&l + 12 yr. parts), financing, etc.Apr 4, 2019Review from Google
The development of the system design was very thorough and the logic for the recommended solution was clearly explained. The installation crew worked efficiently and they were very professional and friendly. Once the installation was completed the crew did an excellent job cleaning up.I would highly recommend Custom Climates HVACJul 17, 2019Review from Google
I believe customer service is the most important part of a relationship with any company. From the system design consult at the start, to the wrap up of the install, I would characterize both their approach to their work and their customer service as exemplary. Our system was installed a couple of years ago; it was a significant job and is a combination of ducted and ductless units. There were some challenges with the installation, and Custom Climates was extremely responsive in addressing our needs. I never waited more than 24 hours for a call back or email response, and they were swift in coming out to the house to assess and make the required adjustments. Though it was a difficult nut to crack, this team persisted through a series of corrections, at no charge, to ensure that the system was working properly. This company is committed to installing quality products and to accountability in their installation, all with a smile and very positive attitude.All is well and we love the cooling and heating that the Mitsubishi units provide. Just as important, we have enjoyed working with Jon, Darryl and the rest of their team. I highly recommend this group.Aug 14, 2019Review from Google
After getting many estimates, we ordered and had installed a new whole house HVAC mini split system from Custom Climate and couldn't be happier with the results. Tom the consultant and Darryl the Ops Mgr were easy to work with. The installers, Derrick and Nick were great also.They were professional, informative, friendly and courteous. We asked for a couple of things to be done a little different than first planned and they had no problem going along with these changes. The company filled out all the paperwork for any rebates we were due, and because they are a diamond installer for Mitsubishi, you get a extended warranty on parts. All in all it was a pleasurable experience. I would recommend Custom Climates to anyone.Apr 23, 2019Review from Google
- What should the customer know about your pricing (e.g., discounts, fees)?We can only provide estimates for certain jobs through Thumbtack. For example, maintenance on a gas unit will always be the same price. We can't quote part replacements or most other repairs until the technician looks at your system and diagnoses the issue. We can provide a rough duct cleaning estimate if you know how many vents you have. We can't quote installs unless our sales technician has been to your home. If you're part of our preventative maintenance program, you'll get 15% off all future service while you're a member with us. We quote based on the job, not hourly.