Custom Climates HVAC, LLC
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Heating System Installation or Replacement
Attentive and friendly. On an expensive dual-fuel furnace replacement, Custom Climates came in the lowest of 3 bids and they've been professional.Mar 4, 2020Verified
I believe customer service is the most important part of a relationship with any company. From the system design consult at the start, to the wrap up of the install, I would characterize both their approach to their work and their customer service as exemplary. Our system was installed a couple of years ago; it was a significant job and is a combination of ducted and ductless units. There were some challenges with the installation, and Custom Climates was extremely responsive in addressing our needs. I never waited more than 24 hours for a call back or email response, and they were swift in coming out to the house to assess and make the required adjustments. Though it was a difficult nut to crack, this team persisted through a series of corrections, at no charge, to ensure that the system was working properly. This company is committed to installing quality products and to accountability in their installation, all with a smile and very positive attitude.All is well and we love the cooling and heating that the Mitsubishi units provide. Just as important, we have enjoyed working with Jon, Darryl and the rest of their team. I highly recommend this group.Aug 14, 2019Review from Google
The development of the system design was very thorough and the logic for the recommended solution was clearly explained. The installation crew worked efficiently and they were very professional and friendly. Once the installation was completed the crew did an excellent job cleaning up.I would highly recommend Custom Climates HVACJul 17, 2019Review from Google
Michael Ficara Jr.
Sales call was scheduled promptly, Installation was within 10 days and completed very professionally. Crew was clean and detailed and polite. Follow up with foreman immediately after install and a run through of system options and operation was done. We are very impressed and will refer anyone looking for HVAC services.Jun 11, 2019Review from Google
The crew was amazing totally professional.I had two old split systems replaced. The compressors for the units are four storys up and not a situation that is at all easy to access. When it became apparent that a boom lift would not work they came back on a Saturday with pipe scaffolding to complete the job. They left everything neat and clean just as it was when they arrived. This was a job that I had a difficult time finding someone willing to do. Custom Climates not only took the job and the challenge they delivered above and beyond.Jun 9, 2019Review from Google
- What should the customer know about your pricing (e.g., discounts, fees)?We can only provide estimates for certain jobs through Thumbtack. For example, maintenance on a gas unit will always be the same price. We can't quote part replacements or most other repairs until the technician looks at your system and diagnoses the issue. We can provide a rough duct cleaning estimate if you know how many vents you have. We can't quote installs unless our sales technician has been to your home. If you're part of our preventative maintenance program, you'll get 15% off all future service while you're a member with us. We quote based on the job, not hourly.