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Custom Climates HVAC, LLC
Custom Climates HVAC, LLC

Custom Climates HVAC, LLC

Offers remote services
Offers remote services
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Introduction: Custom Climates HVAC, LLC is a different kind of company. First of all, you'll meet the owner Jon. He is directly involved in every project and he personally hires every member of his crew. He hires only the best. And by best, we don’t mean the one with the most certifications. We mean the ones that are the most customer-oriented, honest, friendly, professional, clean-cut, and knowledgeable people out there. The type of people that you would invite to stay for dinner with your family after the work is done. We also work differently in that each technician keeps and maintains his list of customers. Even though the owner is directly involved in every project, you will always have the same technician coming back to your home. Here is how your project will go. You call the company and the owner Jon comes to your home. He will educate you on the options and help you figure out what is the best system for your family, your home, and your budget. Jon will then design the system and take care of the paper work, he orders the materials, and then briefs the technician who is to work on the install. If you were referred to us from a prior client you know who your technician is, if your contacting us directly you will have a technician assigned to your job. When you are ready for the work to begin, Jon will introduce you to the technician who will be working for you. Your technician will arrive at the time you specify and completes the work with speed and professionalism. So what is the difference between us and everyone else? - Your technician is paid by the job, which gives him incentive to work harder so he can make more money per hour. Furthermore, our technicians are part of the company, not just employees. We don’t advertise like those other companies, so the happier you are with your technician the more likely you are to tell friends, and more likely he is to continue having more work. We're not burdened with high overhead costs like those big companies, so we are able to reduce the costs to you, while at the same time paying your technician better. This win-win scenario results in better quality work for you and a better system for an even lower price than most of our competitors. You will also get to know your technician, and you will get to know Jon, the owner, you will know who will come to your home anytime there is a problem, and you will be valued by the entire company. The heating system is like the heart of your home. If you have no heat, you are not going to enjoy much of anything else in the house. We enjoy being able to provide high efficient HVAC products to people to wash away the fear of being without a working system, and also the enjoyability of a comfortable home with lots of indoor air quality options.
Overview

Hired 6 times

13 employees

14 years in business

Payment methods

Cash, Check, Credit card, PayPal

Social media

Facebook, Instagram, Twitter

Featured Projects

11 photos

Reviews

Customers rated this pro highly for responsiveness, and value.

Very good 4.5

12 reviews

5
75%
4
17%
3
0%
2
0%
1
8%

Read reviews that mention:


Michael B.

Heating System Installation or Replacement

Attentive and friendly. On an expensive dual-fuel furnace replacement, Custom Climates came in the lowest of 3 bids and they've been professional.
Mar 4, 2020
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Verified
Thumbtack Customer

I believe customer service is the most important part of a relationship with any company. From the system design consult at the start, to the wrap up of the install, I would characterize both their approach to their work and their customer service as exemplary. Our system was installed a couple of years ago; it was a significant job and is a combination of ducted and ductless units. There were some challenges with the installation, and Custom Climates was extremely responsive in addressing our needs. I never waited more than 24 hours for a call back or email response, and they were swift in coming out to the house to assess and make the required adjustments. Though it was a difficult nut to crack, this team persisted through a series of corrections, at no charge, to ensure that the system was working properly. This company is committed to installing quality products and to accountability in their installation, all with a smile and very positive attitude.All is well and we love the cooling and heating that the Mitsubishi units provide. Just as important, we have enjoyed working with Jon, Darryl and the rest of their team. I highly recommend this group.
Aug 14, 2019
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Review from Google
Thumbtack Customer

The development of the system design was very thorough and the logic for the recommended solution was clearly explained. The installation crew worked efficiently and they were very professional and friendly. Once the installation was completed the crew did an excellent job cleaning up.I would highly recommend Custom Climates HVAC
Jul 17, 2019
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Review from Google
Thumbtack Customer

Sales call was scheduled promptly, Installation was within 10 days and completed very professionally. Crew was clean and detailed and polite. Follow up with foreman immediately after install and a run through of system options and operation was done. We are very impressed and will refer anyone looking for HVAC services.
Jun 11, 2019
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Review from Google
Thumbtack Customer

I would like to comment on an employee of yours named Phil who I believe is in the service department. I have been trying to get someone to help me with a problem that I was having with my boiler, a boiler that not many have much experience with, until I was referred to Phil. After Phil and I made contact with each other, we discussed things and finally realized that I was out of his service area. Phil took it upon himself to try to assist me over the phone.It took some discussion, but we were able to diagnose the problem. He assisted me with the removal of the defective part and suggested possible places to procure a replacement. I purchased this item and reinstalled it. The boiler has been running fine ever since.In summary, I really appreciate everything that your company was able to do for me and a special Thank you goes out to Phil for his assistance, which was above and beyond. He is a valuable asset to your company. IMHO
May 13, 2019
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Review from Google

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We can only provide estimates for certain jobs through Thumbtack. For example, maintenance on a gas unit will always be the same price. We can't quote part replacements or most other repairs until the technician looks at your system and diagnoses the issue. We can provide a rough duct cleaning estimate if you know how many vents you have. We can't quote installs unless our sales technician has been to your home. If you're part of our preventative maintenance program, you'll get 15% off all future service while you're a member with us. We quote based on the job, not hourly.

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