I have always been skeptical of on-line reviews because I was suspicious of who was writing them and what their relationship was to the service provider. This was the first time that Ricardo Vazzoler came to our home and please believe me when I say that he did an EXCELLENT job cleaning our carpet. I am sure that he spent much more time on this job than he initially expected, but he would not stop until it was perfect and he offered to come back if any spots showed up as the carpet dried! Ricardo knows what he is doing, he is an exceptionally hard worker, he has very high quality standards, and his approach is very professional. I give him my highest recommendation.