The Grounds Guys LLC.
About this pro
We had them excavate trees and brush near the lawn and they did a great job. We had them make a stone moat for drainage and they also did a great job. Only problem was that we were not told the day they were coming and the workers were different from the owner who we explained the project to . They pruned and weeded and we were less satisfied with that aspect. We would hire them again and their prices were fair.Aug 4, 2016Verified
Quoted job of 9700 sq. ft. lawn installation at 90 sq. yds. of loam for 3" coverage on Apr 2, 2016. With 50% down payment, only delivered 52 yds. (58%). After 5 weeks of delays, I have uneven, thin coverage with exposed roots, rocks and damage--not ready for seeding. When asked to address issues, owner refused to look at job and became belligerent and insulting, claiming I didn't know what I was talking about. Claiming too busy with other customers to deal with me. No communication regarding future steps forthcoming.May 25, 2016VerifiedSteven P.'s reply
Customer was informed of and agreed to timeframe when contract was signed, amount of material although not amount that was discussed was more than enough to provide proper coverage on front lawn area. The customer even informed the crew that they had too much soil in the front yard. Crew reported that customer was concerned, I postponed hydroseeding and sent several emails to try to schedule time to meet with customer that went unanswered, finally I visited site and took note of proper reclamation as well as soil depth in. The customer finally responded to express concern and request another visit to property and I informed him of our guarantee as well as my schedule and the fact that I had already visited property and found no visible issues. Unfortunately due to hydroseeding schedule and the fact that this job was postponed twice for no reason other than customer concern we are unable and unwilling to complete project unless customer pays for hydroseeding up front.
They showed up with out much delay. Removed all the debris and were able to bill me for the payment, rather than having to pay onsite. Very professional and courteous. Would hire again.May 3, 2016Verified
Quick response. Reasonable price. Had to reschedule by a day. They pruned the trees and bushes in my front yard and they look fantastic. Thanks!Oct 28, 2015Verified
I had hoped that the gutters would become cleaner. I thought with a little scrubbing it would be.Sep 11, 2015Verified
Photos and Videos
- What is your typical process for working with a new customer?Getting them to feel comfortable hiring us.
- What types of customers have you worked with?We work with all kinds of customers from large property management firms to retired couples on a budget.
- What advice would you give a customer looking to hire a provider in your area of work?Take the time to learn about the products we install, don't rush into a color or design.