Apex Maintenance Group/ Austin

Austin, TX

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About this pro

How does your business stand out?

We are a Christian based company (family oriented) and we provide optimal service at below market rates.

What do you enjoy about the work you do?

The before vs after and happy clients. I love seeing the most stubborn/ difficult job and knowing that we can handle it. And the excitement from the customer as a result of our work is very satisfying.

Location

Austin, TX 78723

Years in business

9

Number of employees

10

Times hired on Thumbtack

183

Reviews

117 Reviews
  • Steven L. Feb 19, 2017
    Steam Cleaning
    Verified Review
    Quoted me $75-200, ended up charging over $300 and had inferior equipment. The "steam cleaning" was just my hot water in a small machine that had to be constantly refilled. Very unsatisfied.
    Apex M. Feb 20, 2017

    sorry that you were unsattisfied. That rate was for the area you specidfied in your request. Additional services, sq ft, abnormal stains and urine/ feces can cause price changes. Stains are $10-$20 each alone and you had over 20. Carpets jobs your size normally fall in the $75-$200 range. I would suggest mentioning to the technician about urine, red dye 40 and chocolate stains prior to having them come out.

  • Philomena B. Jan 1, 2017
    Carpet Cleaning
    Verified Review
    Not sure how to rate
    I really liked him last year and his work. Hard to rate Him now as he never contacted me this time when I reached out.
  • Joyce B. Sep 6, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    Great Gutter Cleaning Job
    Very thorough job. I loved seeing the before and after pictures of our gutters. I will call them again next spring.
  • Andrea H. Aug 29, 2016
    Pressure Washing
    Verified Review
    The house looks like it got a fresh coat of paint! Quick cheap way to increase curb appeal - I definitely would recommend Apex!
  • Alison F. Aug 26, 2016
    Pressure Washing
    Verified Review
    Apex Maintenance Group was quick to respond to my request and came out the same day to do the work. The job was done thoroughly and I would absolutely recommend them!! Thanks so much! -Alison
  • Sasha D. Aug 26, 2016
    Carpet Cleaning
    Verified Review
    Totally recommend their service. Fast, efficient, professional and price was right.
  • Lauren M. Aug 25, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    Mr. Mott arrived as scheduled, confirmed his online estimate for services and was able to commence the work immediately. He was diligent, respected my property and cleaned up after his work. He showed me video of the gutters before and after which was a nice touch and left a good feeling about the thoroughness of his work. Highly recommend.
  • Zane M. Aug 22, 2016
    Pressure Washing
    Verified Review
    Apex did a wonderful job. They came out on a very short notice. They checked on the property to calculate the size and give me a accurate quote. Then they got to work and cleaned everything. My driveway looks almost as good as new, and that was with me storing bags of mulch on it for a few months that left black stains. My rear patio was also cleaned, and it looks white and shiny like I just purchased the house. Thank you very much Apex for everything.
  • Carl G. Aug 8, 2016
    I posted the project very list minute and Apex did answer the call and sent an excellent technician.
  • Sara F. Aug 6, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    I hired Apex to clean out the gutters on my two-story house. They hadn't been cleaned in years and you wouldn't believe everything that came out of them! Anyway, they were very professional, provided me with before and after pictures of the gutters, and even cleaned off my deck afterwards! I will definitely use them every time!
  • Nicole C. Aug 5, 2016
    They were very prompt, and they did a job on short notice. I'm happy with their service.
  • David T. Aug 1, 2016
    Move-in or Move-out Cleaning
    Verified Review
    I used Apex for a move-out cleaning for a 2 bedroom 1 bath apartment. They were quick to respond, accommodating to my unavailability to be present during the time of the cleaning, and did a great job in the cleaning itself.
  • Evan D. Aug 1, 2016
    Carpet Cleaning
    Verified Review
    I needed to get my apartment professionally cleaned before moving out. They offered a reasonable price and the receipt needed to show my apartment managers. The carpet was better than it was originally but I still found small objects and slight stains on it. They did something to the carpet cleaning wise, but they could have been more thorough.
  • Amanda S. Aug 1, 2016
    Carpet Cleaning
    Verified Review
    I asked for the earliest time they had available and even after they quoted me a time they got there more than an hour earlier so that was fantastic to not have to wait. Turq was sweet and efficient. The carpets looked great.
  • Cole W. Jul 31, 2016
    Move-in or Move-out Cleaning
    Verified Review
    These guys cleaned the hell out of my house and their rates are competitive! 5 stars!
  • Andrea G. Jul 31, 2016
    I had flood in my basement, Apex came right away shampooed my carpets and left my basement without odor. Would have cost me thousands if the mold set in. Very prompt, professional and courteous.
  • Matthew M. Jul 31, 2016
    House Cleaning (One Time)
    Verified Review
    Apex did a great job of cleaning my very soiled floors! They stayed onsite until the job was done right! Happy customer on this end!
  • Alex G. Jul 28, 2016
    Move-in or Move-out Cleaning
    Verified Review
    They showed up 2 and a half hours late, did not dust and clean all the surfaces, and they called the police to file a police report over $13. I told them I would not pay them the full amount of $125 that they asked for due to the fact that they were 2 and a half hours late and did not provide the full service that they said they would. Terq (the dad and main cleaner) was incredibly rude and very insensitive. I highly suggest you do not use this service unless you want a poor cleaning job and are tolerant of rude and disrespectful personnel. For $125 you might as well save your money and clean your room yourself. I still can't get over the fact that Terq called the police over $13 even after he was over 2 hours late and they had to re-dust and partially re-clean my room. If you provide a poor service and are multiple hours late to do so then you do not deserve to be paid in full. I highly recommend that anyone considering using Apex should use a different service or do it yourself. If I knew it would have been like this I certainly would have.
    Apex M. Jul 28, 2016

    What an extremely odd review as we have the police report where Mr Alex stated the cleaning was "excellent" and that the techs "did a superb job". Mr Alex offered (prior to cleaning) to pay $80 at which we rejected. He was desperate and agreed to our rate of $125. Seems he was looking for reason to save a buck. If the crew arrived late and you thought you should receive a discount why not call the office prior to cleaning and request such. When Mr Alex refused to pay the techs did the right thing to call the police.

  • Bettina B. Jul 26, 2016
    House Cleaning (One Time)
    Verified Review
    They did a great job! The cleaning lady was lovely and did a nice job cleaning the floors, kitchen, bedrooms and left the house looking fantastic. I will use again for sure.
  • Rene M. Jul 25, 2016
    Carpet Cleaning
    Verified Review
    GREAT JOB ON THE CARPET CLEANING
  • Jonna P. Jul 23, 2016
    Window Cleaning
    Verified Review
    They did really good work BUT their quote on thumbtack did not match the final bill at all. My original request I asked for Windows , screens the whole deal. Everything was extra. Vi left the house and agreed to the extra and told my nanny what apex and I had talked about and then apex text me and asked me if he could charge even more and before I could answer he charged my account even more!!!! After I call ex him and said that was unethical he took the addl 46 off he slid in there. Windows look good but he's not upfront
    Apex M. Jul 23, 2016

    We are sorry you feel that way. We told you we would clean the 10 extra windows for an extra $5 per window. You said ok. When u returned and claimied that you did not say that our billing department returned the $50. This is totally our fault as we did the extra work on good faith that the client would honor her word opposed to having it documented and signed. Thanks for the lesson.

  • Jeremy L. Jul 23, 2016
    Carpet Cleaning
    Verified Review
    Terq and team did a great job cleaning the house, washing the windows, and steam cleaning the carpet. They worked hard, very professional, and courteous. The bonus is that they do all these services and more, which saves me the headache of having to organize multiple contractors to do each job.
  • Bhavani B. Jul 22, 2016
    Pressure Washing
    Verified Review
    it's one of the worst experience , just charged money to my CC to book the slot and done harribble cleanup , I ended up hiring some other party for my house clean
    Apex M. Jul 23, 2016

    This is very accurate. Early July Client scheduled us to do a cleaning 7/15/16. A week prior to service client called to change service date to 9/15/16 and we confirmed. On 7/15 client called and asked are we on our way to which we replied "no sir Our date is 9/15." Client explained that was a mistake and he needed us that day. We had no techs available that weekend. I stayed back from family vacation to get the job done with minimal help from our not so great techs. Afterwards I rescheduled my flight and caught up with my family. The client called and said some things were missed here and there and I explained that I would tackle them upon return. He became frustrated, irate screaming he needs to sell the house. I told him we have no available techs and will have the job completed upon my return and he said "nevermind just forget it" I apologized and informed him we were not prepared to clean that week as he changed his date from 7/15 to 9/15 and then requested service once again on 7/15.

  • Beth M. Jul 20, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    Was unable to get a time set up with this company.
  • Charles L. Jul 16, 2016
    Carpet Cleaning
    Verified Review
    Was able to come out same day. Was fast and did a great job.
  • Sandi R. Jul 13, 2016
    Window Blinds Cleaning
    Verified Review
  • Ed M. Jun 16, 2016
    Carpet Cleaning
    Verified Review
    Floor cleaning.
  • Shannon H. Jun 6, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    Got our Gutters cleaned for the diest time. Turq was very quick, thurough and professional!
  • Chris S. Jun 6, 2016
    Carpet Cleaning
    Verified Review
    This company did not show up at their promised time even though the appointment was made 3 weeks in advance. We were charged hundreds of dollars more than the bid and were told it was due to stains in the carpet however none of the stains were removed. I would not recommend this company.
    Apex M. Jul 17, 2016

    As Stated stains cost $10 - $20 per stain to remove. I would recommend to not have your carpet shampooed once per year when you have small children, pet stains and high traffic. Client was refunded total amount charged.

  • Eliot D. Jun 2, 2016
    Move-in or Move-out Cleaning
    Verified Review
    The cleaning job that Apex did on my apartment when I was moving out was okay. It was more of a surface clean than a deep clean (which is what I requested). After they left, my landlady requested that I come back and re-clean the tub, windows, and baseboards. For the price I paid Apex, I should not have had to re-clean anything. Speaking of price, they charged 50% more than the quote they provided to me through Thumbtack. Also, I called Apex several times to confirm my appointment and each time they asked me when I would like service, why I needed cleaning, and what my address was. At first I thought maybe they just misplaced my appointment but after the third time I was pretty angry. I asked several time for a cleaning time-frame but was never offered one. Then on the day of the cleaning, I had to call repeatedly to find out when they would arrive. They said that since I had not asked for a time (false), it would be anytime that day. Terq was very nice and professional in person but overall I was rather disappointed with the whole experience. For the price I paid, it should have been much simpler.
    Apex M. Jul 17, 2016

    Client called us desperate as she wants leaving town and needed cleaning done immediately. We advised her that we would "try to squeeze her into our busy schedule but could not guarantee." Upon arrival she asked "can you clean the fridge please"... But did not mention that service in her request. It took us an hour to detail the fridge and we charged her $150 opposed to the agreed $100.

  • Becky L. May 31, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Apartment clean and met with apartment approval. Owner prompt and pleasant.
  • Neal A. May 24, 2016
    Carpet Cleaning
    Verified Review
    Terq was very professional, quick and went the extra mile to get it done right.
  • Chris K. May 24, 2016
    House Cleaning
    Verified Review
    Terq found Adela last minute to clean our home and she was over in less than an hour. Adela did an amazing job, better then I would have done and I am a clean freak!
  • Cody H. May 23, 2016
    Move-in or Move-out Cleaning
    Verified Review
    They were very professional and left my house squeaky clean!
  • Jessie B. May 23, 2016
    Carpet Cleaning
    Verified Review
    Had 9:30 appt. to clean carpet. Never made it. Called them @ 9:50. Had to leave message. Called again after 10. Again had to leave message including cancelling appt. Finally got "running behind" email. Another cleaner coming @ 2.
    Apex M. May 23, 2016

    This is absolutely correct. We were running behind this am and could not contact the client as he never left his telephone number. Our only means to contact him were via email which is not the best manner to alert a client.

  • Amanda B. May 22, 2016
    Steam Cleaning
    Verified Review
    They did a great job cleaning my carpets, windows and power washing our deck. Finished fast and very affordable. Very impressed with Apex and plan to use their team again.
  • Jennifer R. May 20, 2016
    Carpet Cleaning
    Verified Review
    Excellent we are very pleased
  • Russ G. May 17, 2016
    Roof Cleaning
    Verified Review
    Excellent job! I just returned home and the roof is clean, all the limbs and leaves were collected and neatly placed next to my garbage can and they even power washed the garage. I'm a very pleased customer.
  • Ang J. May 14, 2016
    Carpet Cleaning
    Verified Review
  • Ryan Y. May 14, 2016
  • Matt I. May 13, 2016
    Office Cleaning (Recurring)
    Verified Review
    Cleaning of our office. Apex does a great job.
  • Heidi M. May 10, 2016
    Carpet Cleaning
    Verified Review
    Carpet which was white was perfect.
  • Angela B. May 9, 2016
    Carpet Cleaning
    Verified Review
    My carpet needs to be replaced, and i have a two year old pit bull let me tell you pet stains galore... Apex maintenance group did an unbelievable job on my terrible carpet that hadnt been clean in two years got out so many stains...
  • Jeanine J. May 5, 2016
    Carpet Cleaning
    Verified Review
    Prompt, came on short notice, arrived on time, very professional, AND did a great job! Got stains out I never thought were possible. Thank you for helping us out of a difficult situation.
  • Aubrey D. May 5, 2016
    House Cleaning (One Time)
    Verified Review
    Terq went above and beyond the call of duty to make sure I got taken care of. My house was left by a tennent in horrible condition with many challenges and at the end of the day I have to say it was an excellent job at a fair price. I would recommend this outfit for any serious cleaning project!
  • Jessica B. May 5, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Terq was great! Our couch looks amazing now!!!
  • Kristina V. May 3, 2016
    Carpet Cleaning
    Verified Review
    Awesome job! Carpets look cleaner than before I moved in! I'll definitely be using Apex any future carpet cleaning again!!
  • Beth S. May 1, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Apex came to our rescue when a previously booked cleaning company cancelled a move-out clean at the last minute. It was the last day of the month and we needed to be out with the rent house thoroughly cleaned. After quickly answering our post for a next day clean and kindly adding us at 5pm on a Saturday, the team worked very hard and late into the night. The house looked better than it did when we moved in 2 years ago. I will be calling Apex again for my office or my new home soon!
  • Karen F. Apr 29, 2016
    Pressure Washing
    Verified Review
    Terq did a great job in all of our outside wood decks, stone decks, sidewalks, and exterior painted house siding. He took great care to ensure no paint was removed in the process of washing. He was extremely polite. I'll definitely hit him for future jobs!
  • Linda W. Apr 28, 2016
    Carpet Cleaning
    Verified Review
    They did an outstanding job, got rid of all stains, and were very polite and personable.
  • Robert D. Apr 24, 2016
    Window Cleaning
    Verified Review
    Did not show for arrival date twice. But what he arrived did okay.
  • Connie Y. Apr 23, 2016
    Floor Cleaning
    Verified Review
  • Patrick M. Apr 22, 2016
    Steam Cleaning
    Verified Review
  • Matt R. Apr 22, 2016
    Carpet Cleaning
    Verified Review
    Awesome - very professional and did a great job!
  • Joseph S. Apr 19, 2016
    Carpet Cleaning
    Verified Review
    These guys are awesome. They came to my house the next day I called and everything was super clean. Also gave me a great deal.
  • Liz S. Apr 16, 2016
    Floor Cleaning
    Verified Review
    Absolutely beautiful job on my tile floors. Extremely professional and thorough job. Highly recommended and I will use again.
  • Erin B. Apr 12, 2016
    Window Cleaning
    Verified Review
  • Corey L. Apr 10, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    There was some confusion on the pricing which cost us an extra $50. Also, they were over an hour late. They did communicate well, worked with us to find a solution and come the next day.
    Apex M. Apr 10, 2016

    We always accept full responsibility for unhappy clients and less than favorable reviews. We should have never accepted this client. Our schedule was set prior to her request and we tried to fit her into a a small window. There was confusion on the pricing. We stated that "upholstery cleaning cost $150 per sofa and other items are additional." The client requested cleaning of 3 sofas & a chair for $150. We even worked with her on the price.. 3 sofas of pet hair/ stains costs $150 per sofa/ $50 per chair ($500 total). We did it for $200. Some clients would rate next day service and a $300 discount 6stars.

  • Lindsey R. Apr 9, 2016
    Steam Cleaning
    Verified Review
    Easy to communicate with and did a great job!
  • David B. Apr 9, 2016
    Floor Cleaning
    Verified Review
    great job Terq made the floor look like new
  • Ann S. Apr 1, 2016
    Window Cleaning
    Verified Review
    We had a large triple window that was double paned. It was not an ordinary window to clean. Terq figured out how to take them apart, clean them, and reassemble them. Did excellent work even with rain threatening. Would hire again!
  • Marian O. Mar 29, 2016
    Carpet Cleaning
    Verified Review
    Terq came to the rescue on short notice. He did an excellent job on the carpet. We are so happy we had a professional clean the carpets instead of trying to do the job ourselves. I highly recommend Terq Mott!
  • Laura R. Mar 29, 2016
    Window Cleaning
    Verified Review
    Terq and his crew did an amazing job; they were professional and completely dedicated to doing an excellent job. I highly recommend Apex Maintenance Group.
  • Gervis G. Mar 29, 2016
    Floor Cleaning
    Verified Review
    Terq, was very helpful and gave me a some great advise how how to take of my laminated faux wood floors.... I thought it was real wood. Outstanding service
  • Daniel C. Mar 29, 2016
    Very hard working team! Worked late getting our large home ready to sell. Company and Terq truly appreciate the Veteran community. Definitely recommend their services.
  • Kelly D. Mar 29, 2016
    Move-in or Move-out Cleaning
    Verified Review
    I hired them to clean my home,while setting up a time to come I asked them if they also did powerwashing.They stated that they did,however by that time I hired someone else to do powerwashing.They stated that they would do both or nothing,they had already accepted the housecleaning so they did no work for me
    Apex M. Mar 29, 2016

    We understand your frustration and apologize for the confusion. We offered a discounted quote for both services. However that quote could not be modified by 50% because a new contractor was hired. The quote was based on a package deal. From the time we were contacted until the moment we alerted the client that "we would have to pass on this opportunity as we were interested in doing both services" 30 minutes had passed. Once again we apologize for any confusion.

  • Nanditha R. Mar 27, 2016
    Pressure Washing
    Verified Review
  • Harry H. Mar 26, 2016
    Carpet Cleaning
    Verified Review
    My dog got into some peanut butter resulting in several large and gross poop stains. In about 20 minutes, they had the entire carpet cleaner than the day I moved in. The customer service was the biggest plus for me. My dogs can be pretty crazy, but Terq and his team were willing to meet the dogs and allow them to warm up to the crew. Not only was this nice for me as they wouldn't be barking their heads off from my room, it was nice for the dogs who actually would have been pretty scared and stressed out otherwise. I really appreciated it.
  • Jessie K. Mar 21, 2016
    Tile and Grout Cleaning
    Verified Review
  • Ketan P. Mar 21, 2016
    Steam Cleaning
    Verified Review
    Arrived fast - even tested out solutions prior to scheduling the work. Was flexible enough to work Sundays and the project was completed on time, on budget and looks great!
  • Sean F. Mar 19, 2016
    Carpet Cleaning
    Verified Review
  • Linda S. Mar 18, 2016
    Carpet Cleaning
    Verified Review
    APEX was tardy for the appointment but in all fairness, they contacted me in plenty of time that I could have rescheduled. The reason for being late was absolutely unavoidable. The carpets look great. Mr. Mott was very personable and friendly while exhibiting true professionalism.
    Apex M. Mar 18, 2016

    As we stated via phone and text we are extremely apologetic about being late. Your address was not available on our gps system or googles maps. It landed us in a completely different location. This service was performed more than 1month prior to this review (Feb 5th). If there was a problem after service even 1week later is understandable but 6 weeks later? Also, Not one machine of ours uses grease or anything black. If so these marks would be around the entire house and baseboards not just the bed. I'm sorry you weren't satisfied.

  • Amy G. Mar 17, 2016
    Window Cleaning
    Verified Review
    Great job on our windows! Terq was able to remove rust from one of our windows. He stayed late to make sure the job was done right!
  • Rita B. Mar 16, 2016
    Carpet Cleaning
    Verified Review
    Apex cleaning exceeded my expectations. Awesome service. Terq was very kind, professional and prompt. Apex removed stains that I did not think could be removed.
  • Bradley I. Mar 16, 2016
    Move-in or Move-out Cleaning
    Verified Review
    A bit expensive, but Terq and his team did a wonderful job. I'd recommend them to others and would use them again.
    Apex M. Mar 16, 2016

    Thanks Bradley. Urine and pet stains are always a bit more expensive.

  • Jordan E. Mar 15, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    First time using thumbtack, I didn't provide enough info to the terq, I had to cancel the day before service, very professional and understanding
  • Annie D. Mar 15, 2016
    Carpet Cleaning
    Verified Review
    I am so impressed with our carpet cleaning! Apex did a thorough job, lifted the heavy stains from daily use, and removed this nice spots our newly adopted dog gave us. I HIGHLY recommend this service!
  • David E. Mar 15, 2016
    Carpet Cleaning
    Verified Review
    Terq and Nate came over to clean my carpets this afternoon and I was extremely pleased with the service. They were able to lift all of the pet stains left by my roomate's puppy, as well as a giant green crayon spot. They were very friendly, punctual, and worked quickly. Overall, I feel I got well worth what I paid for and their work will save me a ton on my security deposit. I highly recommend Apex Maintenance Group!
  • Alexandra P. Mar 13, 2016
    Carpet Cleaning
    Verified Review
    The representative was right on time, got the job done & carpet looks great! My pet odor is eliminated & looking forward to using Apex services in the future
  • Estella I. Mar 13, 2016
    Thank you! Quick n easy! Did a great job. Happy with the price
  • Lais M. Mar 13, 2016
    Pressure Washing
    Verified Review
    We hired Apex to come out and pressure washer our store front sidewalk and porch area. Thumbtack made finding someone for the job super easy! Terq was super professional, kind and efficient! I will definitely be reaching out to him for our next cleaning!
  • Clay C. Mar 11, 2016
    Carpet Cleaning
    Verified Review
    Came to my house with a buffer to clean my carpet. I had never seen,heard of the bonnet cleaning method. Thought it would destroy my carpet. I had already vacuumed my carpet. It was dirty and had cat food vomit stains. After cleaning my carpet overall it was clean. But there were still most of the spots there,but lighter. Wish i could have known about the bonnet method before he arrived. I had to scramble Google it while he was here. Charged $125 for 2 rooms and the hall.
    Apex M. Mar 13, 2016

    The machine is called a carpet shampooer. A "floor buffer" operates at a minimal of 1500 rpm (rotations per minute). The carpet shampooer (which is often confused as a floor buffer) operates at a slower 375rpm and uses a soft "bonnet" to agitate and shampoo carpets with tough stains. Mr Clay told us via thumbtack it was 2 rooms and a hall. Upon arrival he added a bathroom as well as a hallway runner. Mr clay has a carpet that is north of 15 years old. Steam extraction is not recommended as the heat can damage the carpet backing, melt adhesive glue and possibly ruin the old carpet fibers. All of this was explained to Mr Clay prior to service. We shampooed and cleaned all the stains that were removable. We asked Mr Clay if everything didn't come clean that we would try again the next day as some carpet looks uniform while damp but has a diff color when completely dry. He never got back to us. What I would recommend, if you have pets or high traffic, is to have your carpets cleaned every 3months opposed to 1-2 years. After a stain sits long enough it has a dye effect on fabric.

  • Kathleen E. Mar 10, 2016
    Window Cleaning
    Verified Review
  • Hayford A. Mar 9, 2016
    Steam Cleaning
    Verified Review
    The job was completed on time to my satisfaction. I will use his services again. He was very professional, and went over the billing process before he started the job.
  • Paul W. Mar 7, 2016
    Window Cleaning
    Verified Review
    We just purchased a property and the windows had clearly not been cleaned in a very long time. They were dirty inside, outside and the screens were filthy and damaged too. Terq at Apex Maintenance got back to us via Thumbtack very quickly with an exceptionally competitive quote that seemed too good to be true, but given the number of positive reviews the company had, we gave them a go. From posting the bid on a Thursday, the work was completed by Saturday afternoon and to an exceptional level of quality. Not only that, but while we were breaking our backs cleaning the garage, Terq unloaded his floor scrubber and helped out free of charge, leaving the entire floor spotless as well. Apex are incredibly friendly, conscientious and hard working and the price cannot be beat; give them a try as I'm sure you will be impressed as we were. Paul
  • Jeff S. Mar 6, 2016
    Carpet Cleaning
    Verified Review
    Couldn't even keep his appointment. Asked to be late by 30 minutes then arrived 3 hours later.
    Apex M. Mar 6, 2016

    This client is indeed accurate. We totally dropped the ball. My son injured his leg in his basketball game and it pushed all of our services back. 3 clients understood and happily rescheduled. Mr Jeff wasn't as delighted. He never left his phone number and we couldn't contact him directly. However, we sent multiple messages via thumbtack to which he responded "your too late." For that inconvenience we apologized and offered to (skip church and all of Sundays activities) and perform the service. We didn't get a response until Sunday evening where Mr Jeff requested that we perform service Monday after 5pm. Our response "Monday is not possible. We can do Tuesday." Mr Jeff exclaimed "Never mind we will find someone else. What a disappointment you are!" Once again we apologize Mr Jeff.

  • Patricia F. Mar 4, 2016
    Window Cleaning
    Verified Review
    I needed my exterior windows cleaned and found Apex Maintenance on-line around 4:00 pm. I contacted Terq through Thumbtack website and he responded immediately with a fair quote. Since he was in the area, he was at our home by 5:30 pm and did a great job cleaning our windows! He was pleasant, professional and efficient. Will definitely use him again!
  • Pramod Y. Mar 1, 2016
    Pressure Washing
    Verified Review
  • Daniel D. Feb 27, 2016
    Floor Cleaning
    Verified Review
    Very friendly, professional and did a great job on our tile and carpet. Will definitely use again and refer. Thanks Apex.
  • Lela A. Feb 23, 2016
    Window Cleaning
    Verified Review
    Great job cleaning my window that is very high up. Quick, easy, and affordable!
  • Jeanne C. Feb 23, 2016
    Carpet Cleaning
    Verified Review
    The carpet cleaning was done very neatly and he even texted me pictures afterwards because I had to leave after he set up.
  • Peggy B. Feb 20, 2016
    Rug Cleaning
    Verified Review
    Excellent experience!
  • Julie B. Feb 19, 2016
    Carpet Cleaning
    Verified Review
    Terq was prompt, courteous, and very professional! He did an amazing job on a carpet that had years of stains! I was really thinking about discarding it! I highly recommend his company to anyone who needs their carpets cleaned! I'm so happy when I walk in my apartment and see the beautiful job he has done! Thank you again, Terq!
  • Jackie P. Feb 19, 2016
    Window Cleaning
    Verified Review
  • Douglas A. Feb 15, 2016
    Carpet Cleaning
    Verified Review
    Great job and personal demeanor...no upcharging or anything like that....
  • Barry V. Feb 13, 2016
    Carpet Cleaning
    Verified Review
    Fantastic job! Showed up on time and got stains out that 2 previous carpet cleaning places could not. I highly recommend Terq. Very polite and professional.
  • John M. Feb 7, 2016
    Tile and Grout Cleaning
    Verified Review
    We had our tile cleaned and sealed after the construction of our new restaurant. The floors looked amazing. Would definitely recommend
  • Lusitania W. Feb 7, 2016
    Floor Cleaning
    Verified Review
    Apex is absolutely fantastic! They have the two most important qualities in the business world; they are timely, and preform high quality work. Terq is responsive and delivers the job as he promises. Their integrity is valuable. I have used them twice in less than a month and will continue to work with them in my upcoming projects. I would recommend them to anyone out there and encourage you to use their services. Thanks and keep up the good work! Pleasure doing business with you, Terq.
  • Jake B. Feb 4, 2016
    Office Cleaning (One Time)
    Verified Review
    I had a retail office section of a metal building that a tenant left trashed. I called and Apex Maintenance. I met a man two hours later and he did the job excellently. He vacuumed, cleaned two nasty restrooms, cleaned blinds, cleaned Windows and mopped the tile floor. I would defiantly recommend this company to anyone.
  • Sway Y. Feb 4, 2016
    Carpet Cleaning
    Verified Review
    Terq was so pleasant and easy to work with. He was super accommodating to my schedule, very responsive, and flexible. He came back a second time to improve on a few spots that didn't come up so easily the first time. Really takes pride in his work and wants to do it right. We didn't have a sink big enough for his needs, but he made it work with a little creativity. He came after hours, and I felt comfortable leaving him alone in our space at night. He locked up behind him and turned off the lights, which I didn't even ask him to do. I'd recommend him in a heart beat. 100% satisfied! Would hire again in a heartbeat.
  • Jenn L. Feb 4, 2016
    Hardwood Floor Refinishing
    Verified Review
    Terq was super fast about coming over for a quote and worked me in the very next day, so I could have a new tenant move in the following day. A+
  • Sarah S. Jan 29, 2016
    Window Cleaning
    Verified Review
    Did a great job the day after we asked for an estimate. Very happy with the results.
  • Marie T. Jan 27, 2016
    I had no idea how dirty my floors were until I had Apex come in and do them professionally. Of course I cleaned them myself but it was not at all comparable to the job done by Apex. I will most definitely use them again!
  • Christina B. Jan 27, 2016
    I hired Apex to assist us with our Rite Aid store in Pa. They were prompt, friendly, knowledgable ,hard working, and VERY professional. Their prices for the service they offer is just remarkable and unbeatable. GREAT EXPERIENCE and would highly recommend
  • Sharon G. Jan 27, 2016
    Very reliable! Got job on time, very professional. Client was happy with the end result
  • Jennifer K. Jan 27, 2016
    Terq was professional, thorough and priced reasonably! We will defiantly use his services again.
  • LaTasha V. Dec 18, 2015
    Carpet Cleaning
    Verified Review
    Did a great job real transformation. Took their time and delivered. I will be using them again in the future
  • Rob V. Dec 10, 2015
    Window Cleaning
    Verified Review
    Pleasure doing business with this company. I found them to be very professional and courteous. With less than 24 hours notice they showed up, quoted a very fair price, and began work immediately. Quality of work was excellent.
  • William F. Dec 7, 2015
    Window Cleaning
    Verified Review
    Terq did a great job on the windows. He showed up nearly instantly and is a great communicator with a great attitude.
  • Nicole G. Nov 11, 2015
    Window Cleaning
    Verified Review
    Terq came out to clean the windows in our small commercial space. He was prompt, friendly, and meticulous about his work. He did a great job and we will be using him again in the future.
  • Kerry M. Nov 7, 2015
    Tile and Grout Cleaning
    Verified Review
    Apex did a great job on our tile and grout. He even waited for it to dry and did touch ups afterwards which is amazing. Most companies don't do that. The best tile cleaner we have had!
  • Grace C. Nov 2, 2015
    Window Cleaning
    Verified Review
    Great job - Terk was very nice, professional, and fast! I called him and we made an appointment that day for him to come and clean.
  • Vonda E. Oct 14, 2015
    Window Cleaning
    Verified Review
    We hired Apex Maintenance to clean all 36 Windows at our residents. They were very professional and did a excellent job. We definitely recommend them.
  • Harriett H. Oct 10, 2015
    Floor Cleaning
    Verified Review
    The floor cleaning was great and I originally gave Terq 5 stars. However after some thought I really felt taken advantage of. Terq's quote online was for $250 and when he came to my house and looked at the floor, he said that he saw this all the time and it was no problem ... he said "we" (i.e. his team) would take 4-5 hours to do the job and at that point, he bumped up the quote to $350. (My posting online was VERY clear that it was 1000 square feet of vinyl tiles covered with tile adhesive.) Then he did the job by himself and finished the work in two hours. When the job was done, I asked him if he would be ok with the original $250 that he quoted but he said no, that he couldn't be held to that quote because he only gave the final quote after seeing the actual floor. So he insisted on being paid $350. He didn't have super fancy equipment, just a floor brusher machine and a water vacuum thingy. A 4-5 hour job with a team of people sounded like it might be worth $350 rather than $250 so either he's a TERRIBLE estimator or he lied about the difficulty of the job in order to inflate his charge. For a 2-hour job, even the original $250 would have been high for a single person with a little brushy machine. Feels like he took advantage of me when it was really a simple 2-hour job worth $150-200 at most.
    Apex M. Oct 11, 2015

    The quote via thimbtack was a mistake. Floor cleaning prices vary from $.033 per sq ft to $0.50 per sq ft. When her floor was view (prior to service) the client was quoted $350 to which she replied "ok if you get all the glue up I'll give you $350!" We agreed and set a date. It normally takes 3-4 hours to strip and refinish 1000sq ft I added an hour to balance the Murphy's law. However the floor finish dried so much faster than the normal 40min per coat. We are a Christian company which does not delight in taking advantage of our customers.

  • Sue F. Oct 7, 2015
    Window Cleaning
    Verified Review
    Terq did a thorough job and my windows look great. He is very professional, worked with me on the price, and stayed late to make sure the job was done to my satisfaction. I would definitely hire him again.
  • Erin V. Mar 13, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    I was very disappointed with the unprofessionalism displayed by this company. They informed me that a "crew" of three people were coming out to clean my house and steam vacuum my couch. After many calls with no response, 1 man showed up 2 hours late. Although he did a good job with the couch cleaning I did not use him to deep clean the house due to my frustration and that he was the only employee that showed up I was not willing to give this company any more of my business.
    Apex M. Mar 13, 2015

    We did a very bad job handling this client. Our foreman called out as his wife went into labor and our backup technician lost cell phone access and could not be reached nor contact the client. We apologized to the client and offered to reschedule and provide service (at a discounted rate) and client declined. We extended further apologies and best wishes to the client. Once again Erin we are sorry for the miscommunications. Good luck in the future, thanks for your business and God Bless.

  • Keith L. Feb 16, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    There service was exceptional and Turk was a really nice guy. They were very flexible and affordable with pricing. Highly recommended. Thanks and look forward to using regulary.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Janitorial $27per hour Floor stripping $0.35 per square ft Carpet Shampooing $0.25 per square ft Window cleaning $10-$20 per pane Pressure washing $0.25 per square ft
What is your typical process for working with a new customer?
Submit a over the phone/ email estimate, view the site to be serviced and agree upon a fair price for the service requested.
What education and/or training do you have that relates to your work?
Over 8 years experience with Janitorial services as well as carpet shampooing, floor waxing, stripping and buffing.
How did you get started doing this type of work?
introduced by Family which owned and operated the business.
What types of customers have you worked with?
Commercial and residential
Describe a recent project you are fond of. How long did it take?
Window Cleaning
What advice would you give a customer looking to hire a provider in your area of work?
The lowest price is not always the best option and the highest price doesn't guarantee best service.
What questions should customers think through before talking to professionals about their project?
Budget, availability, professionalism.