Victor was great. He spent time explaining the water tests he did, why things like hardness and pH are important. And he did a fair assessment of our old softener and pH tanks. They were old mechanical valves--probably 15 years or so--and had stopped working. He provided 2 quote options, to attempt a repair, and to replace with a new system. We opted for new, and his team came out right on schedule, replaced the whole set up, added in a drinking water filter, and cleaned up, all in about 2 hours. Victor will be coming out in a few days to test the water again, and he included an annual check up free of charge, for the life of the new system.
Overall I feel very confident in his knowledge, and appreciate his professional yet friendly attitude.