SJ IT Solutions
It’s free with no obligation to hire
Photos and Videos
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Read reviews that mention:
- Frank D.
Ken was easy to work with and gave me several options in addressing my laptop problem. I wouldn't hesitate to use him again.Sep 23, 2020Verified
- Earline S.
Ken was extremely helpful and able to help me make decisions concerning my laptop.Jun 13, 2020Verified
- Chris G.
Ken is both a scholar and a gentleman. Highly recommend him for prompt service, his breadth of knowledge, and just being a good dude.Oct 12, 2019
- Gerald W.
Thank goodness for SJ IT because I was about to spend more money than I had to on a new computer. Computer is now fixed!May 18, 2018
- Tony E.
Ken was great to work with! He had a solution to my connectivity issues before I could finish describing the problem. Had me up and running in no time. Knowledgeable guy!Feb 5, 2019
- What should the customer know about your pricing (e.g., discounts, fees)?We believe everything has a cost. With that said, we do try to keep our prices low, because we value the lasting relationships with our clients much more.
- What is your typical process for working with a new customer?Step 1 - Greet and introduce ourselves to our customers (verbally, electronically, etc.). Step 2 - Relate to the customer by understanding their issue at hand is. Step 3 - Educate the customer on exactly what their options are. Step 4 - Ask the customer for the opportunity to help them solve the problem Step 5 - Thank the customer for being able to form a relationship and giving us the opportunity.
- What education and/or training do you have that relates to your work?I've worked in IT for 5 years now. While that sounds like a lower number, my schooling and work experience continue to present challenges that I learn from every day.