After posting my (unorthodox) request to Thumbtack, I received a call from Chris within minutes. He presented himself professionally and personable, two things that were important to me due to the nature of the event - a surprise wedding.
It was a small affair with 8 people (including Chris) where the groom was completely unaware he was about to get a wedding ceremony and reception put together by his friends (the couple was already married, but did so in a different state on short notice of being engaged so no local friends were able to make it to the wedding, hence a surprise wedding with his closest and local friends).
Chris took quick to making great suggestions for the event and worked with us to make sure we captured each moment beautifully. He came prepared, on time, in appropriate attire, with expertise, and a smile. He clearly loves his work, and it shows in the product.
Due to the intimate nature of the event, Chris integrated well with the small but diverse group of people, being chatty and comfortable but on point and out of the way when appropriate. He was also knowledgeable and knew important aspects of New York law regarding lighting and standing tripod lights. This kept us from getting in any legal trouble while at the public park in DUMBO, Brooklyn.
Chris was also willing to work with us with regard to operating my DSLR camera mounted on a tripod to capture video as he went around taking photos.
Editing, delivery, and response time. Chris was able to get back to me most often within minutes of any request, always quick with a confirmation and didn't pester me with constant contact. The turnaround time was fantastic, ten (10) days after the event we have the photos edited and delivered in full, this is also during a holiday weekend. Very impressed with the turnaround given both the holiday and the time of year, I expect he was busy with other clients as well as us.
All summed up, positive experience, beautiful photos, professionally presented, no issues with delivery or "holding photos hostage for a higher fee", appropriately priced, and made us all very happy with our decision to hire Chris Waggoner, highly recommend!