FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At VIP Garage Door Repair, we provide upfront, transparent pricing with no hidden fees. Every job begins with a diagnostic inspection so we can give an accurate estimate before any work starts. We offer competitive rates, seasonal discounts, and package savings for multiple services. Emergency services are available—any after-hours fees are always clearly communicated in advance.
- What is your typical process for working with a new customer?
Initial Conversation: We gather basic information about the issue, the door type, and any symptoms you're noticing. On-Site Inspection: A trained technician evaluates the door, opener, and hardware. Upfront Estimate: We explain the problem, share options, and provide pricing before beginning the work. Repair or Replacement: Most repairs are completed same-day with parts stocked on our trucks. Final Testing & Safety Check: We make sure the door operates smoothly, safely, and quietly. Follow-Up: We remain available for any questions after the job.
- What education and/or training do you have that relates to your work?
Our technicians are factory-trained, fully licensed, and experienced in working with all major garage door and opener brands. We stay updated through ongoing training in: Spring and cable replacement Garage door opener installation & diagnostics Safety compliance and industry standards New technology and smart-home integrations