|Sunday||6:00 a.m. to 6:00 a.m.|
|Monday||6:00 a.m. to 6:00 a.m.|
|Tuesday||6:00 a.m. to 6:00 a.m.|
|Wednesday||6:00 a.m. to 6:00 a.m.|
|Thursday||6:00 a.m. to 6:00 a.m.|
|Friday||6:00 a.m. to 6:00 a.m.|
|Saturday||6:00 a.m. to 6:00 a.m.|
About this pro
Really great customer serviceApr 15, 2017VerifiedRobert R.'s reply
Thank You very much Mai, you were very helpful as well. You were very responsive and kept us informed, which enabled us to better serve you. Mai thank you.
They were on time..as per the appointment...finished the job in a day..there was a leakage...in the pipe..so they came back the next day & fixed it...I recommend this company...they r professional.and did a good job.Jan 13, 2017VerifiedRobert R.'s reply
Thank you Gri for the opportunity to have provided you service. We are here whenever you need us Gri. Thank you.
Had an emergency sewer back-up in the basement. Drainers&Co was not only the first to respond, but also the only company available in the late hours of the night (1:40am). This was a serious emergency! I had flooding in my basement, sewer waste and all... it was a nightmare. They snaked out my line, deodorized and cleaned my basement from waste. I did not even have to pay in person. They sent me a confirmation via text and I paid by card. Really convenient and reliable. I highly recommend these guys. Anyone who comes out within the hour, provides services pass 12AM on a Friday, should highly be considered.Jan 7, 2017VerifiedRobert R.'s reply
Matt, Thanks for an awesome review. We are grateful and deeply appreciate your support. We do our best no matter the time of day to help folks in need. I am glad we were able to solve this matter for you. Thank you again Matt.
WARNING: DO NOT HIRE SOMEONE YOU CAN NOT GET BACK IN TOUCH WITH AFTER THE JOB IS DONE! Had my drain unclogged. We went away for a week and are back now and the drain flag has not resolved. I understand that it may need an additional visit however, for $140, I have called and left messages and no one has returned my call. Go with a legitimate company that you can count on to make good on their work and be responsive. I will now contact American Express to dispute the charge. Thank goodness I have that recourse as I am now hiring a new plumber to come and resolve this issue. Very unfair to not guarantee your work.Dec 31, 2016VerifiedRobert R.'s reply
Hello Carolyn, Steve here over at Drainers&Co. I am truly and deeply saddened by this. This is very disturbing to read. Your husband and I spoke this morning, after you called us three times and I called back. It's New Year's Eve so we're just working on calls. However, I offered my services to return today, within the hour. Carolyn we have a 30 day warranty on every job completed by us. We spoke for nearly two minutes before your husband came to the conclusion that he will do the job himself even as staff and I reached out to help. We have all our conversations and messages saved. We've never had anything remotely like this with any of our previous clients nor do I believe we will. This is very concerning to me if this was an attempt to jeopardize our relationship with future clients and our business. I take pride in what we've built here at Drainers&Co. I've valued and personally got to know many of our customers who've entrusted us with their home keys for home maintenance. Our reviews are not just those of happy, satisfied customers. Many folks needed our help at an affordable budget, and we were there. I am deeply sorry if your drain was clogged again. We tested three times before we left; still I am very sadden to read this. Carolyn, you have a full 30 day warranty for any of our servicemen to return. Note that on labor performed services, like many companies once the servicemen are paid, we can't take their labor pay back to allow refunds. We can only offer another service by another servicemen for free. Please take the time to evaluate your options. We understand there can be stress during these times. Still, disputes such as this is not something Drainers&Co takes lightly. We remain at your disposal. Best, Steve
They arrived on time, professional, courteous. The job was done quickly. We are happy. Will consider them again for any future jobs.Dec 15, 2016VerifiedRobert R.'s reply
Thank you very much Claudeth for such a kind and generous review. We will be awaiting your call whenever you are in need. Remember, you have an in used discount.
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- What should the customer know about your pricing (e.g., discounts, fees)?We understand emergencies happen and so we apply special discounts to help reduce cost for services.
- What is your typical process for working with a new customer?We take the time to listen to their service needs and offer advice where we can help.
- What education and/or training do you have that relates to your work?Most of our technicians and contractors include and have been trained by professionals with skilled knowledge and hands-on experience spanning 30+ years.