This project was done after the floor he wanted was ordered and brought in...He knew the flooring he wanted would have to be special ordered in for the room he was doing...We got it in on a Friday and had the old floor tore out and new put in all in one day on Saturday once his special order came in... Note to all other clients if you are going to have a special order come in for something it will always never meet project timing unless ordered way in advanced before your project....This was done on a I need it done basis and we can not help how long a special order takes to come in...If you need something done asap you can't get a special order unless you are willing to wait for it to come in... We were always polite on the phone when we spoke to this client till he decided to get a little loud with us...of course we try to be as polite as possible with upset people but, sometimes it does become to much when the client wants to be disrespectful at some point so we try to accommodate as professional as we can.... Sorry you had a bad experience with us but, we normally don't have these kind of issues...
I did applogize for all the miss communication at that time...During the time we did do the work but, my husbands phone was acting up and lost photos for the jobs that we did do...We do have issues some times but, not always unfortunately it happened at this time...We are a very busy company and we work with many different banks and residential clients sometimes things happen and its out of our control...But, with this one the one job was done but, the photos some how erased it self from his phone and he never backed them up like he should have...Now he fixed it to where everything that is taken gets backed up so this mess don't happen again...And we did complete another job for this company it just was done a little later than it should have been done..But, it was completed....Sorry it was not as quick at that time but, we fixed all the issues we had with our schedules and phones and everything else we had causing us issues during the time we took on this client so we should not ever have another issues like this again...Unless its weather related or what have you that would cause us to get to a job late or not get certain info needed to complete the job...But, for the most part we are on the jobs sent to us with in 3 days of getting them and getting the scheduled and doing the job depending on the type of job that it is...
Thank you for your review..And if you ever need us again in the future please let us know.. Thank you again, Hope all is well and your trip was a safe one..
Thank you so much for your post. We look forward to seeing you on the 15th of Feb. If you need anything else please let me know and we will see what we can do. Thank you again, Foulke Family Services
Thank you again for having us come and help you with your needs. Look forward to in the future if you need us again. Please don't hesitate to contact me.
I have shown up at Gail's house on time. We did clean the home. This is our first poor rating we have ever got. We cleaned everyroom. In the home. I myself vacuumed every room in the house. There were some spots that were missed on the vacuumed offered to come back to to get the areas that were missed. My mother was the one that cleaned the kitchen & bathrooms in the home. I dusted everything in the house in every room. The top of the TV in the room was so high up that I could not reach it. So I did not get the very top of the TV. We shampooed the carpets all the carpets come out great except the 5 stairs. When they were vacuumed there was nothing on them and were fine. When we shampooed. There must of been something down deep in the carpet that seemed like carpenter's glue that come through the carpet when it got wet. It was sticky and tacky and matted the floor in those spots. I offered to come back and redo the rugs on the stairs to get them out. I even offered to have my husband who does all home repairs and flooring for people to look at it and tell them what it is. Gail was very hesitate on it. Some people can not be pleased sometimes. We have excellent reviews across the board. Sometimes things are missed but we are willing to come back and do it since we were paid to do it. The bath tub was done today when I returned to do the bathroom. Needless to say I will be only taking my mother on other jobs she can handle and bringing my other crew that I have to take care of the things that are needed. Though this is a family business this was the first time ever in 4 years in business that I have ever had some one be so repolesive. I understand a persons home is there safe haven and love to have it cleaned. I agree somethings were missed and again apologized to come out do to another worker not doing there job or what was asked of her. My reviews prove it all against this one miss hap. I still offer the opportunity to come out and fix the carpet as well regardless of all the arguing that was going on. Even offered to still come out to do her bi weekly cleaning with another lady who is more experienced in cleaning than my mother. We even redone the kitchen floors. We usually will use a mop to the floor we do change the water after the first intial mopping and remop again with clean water to be sure that all dirty water is up off the floor. She came in when we were just waiting to get that stuff done again. She was also advised from the beginning that it would take a majarity of the day to get this done for her cause she did advise me that it has been several months that she has not had this home thoroughly cleaned. She is a type of person that will follow you around with a white glove type of person to make sure all dirt is up. Now she does have a cat. One cat may not be that messy but, they do have hair that does fall out all the time. I should know cause I have 2 cats and 2 dogs and I also take care of many homes with animals. You will never get rid of all the animal hair even after you do a deep clean. She also only paid for a partial deep clean not a full deep clean and we did your carpet shampooing for free when it would have been another $100 just to do that. Instead I understood her delema and charged her $100 for the cleaning of the partial cleaning of the home. Again some things were missed I was willing to come back the next day to get all things that were missed and fix the problems. I seen some areas that she had pointed out that were not vacuumed. My mother missed those areas. Again we do have 5 people that work for me and we have never had any issues with any one else. So I am retracking my first post on this lady and advising any one who would like to work for her. Would have issues with her. Again. Any one else would have taken me on my offer to redo the issues at hand and fix any damages right at that moment. We did have one person with an issue like that and we now have that person as a perminent cleint cause we stick to our word. If we make a mistake we do come back out and fix any problems. As for the bathroom I did come back and fix that problem but, went to do the rest of the bathroom and she rushed me out of the house after the tub was cleaned. So if her cabinet was not cleaned it was due to her not giving me the time to get to it. As for here stand as well on her phone table that was cleaned and there were no food marks on that table when I cleaned it. What I should have done as I was cleaning like I usually do in most homes is take pictures of everything that was cleaned and done to show proof that it was done. That was my mistake to forget my camera that day. Again we are still willing to come out and fix the carpet that we offered to see what it really is that came up when we shampooed it. She mentioned she had her carpets shampooed and that this did not happen. I do want to mention that those 5 stairs the carpet was not put in properly as well. It was bubbled and not tacked down to the backing of the other stairs. I had consulted with my husband about this carpet and he said to me who ever put the carpet in either used carpenters glue or dripped something on the floor before the carpet was put in and the carpets on the stairs may have never been shampooed cause this would have shown up the first time it was shampooed. So who ever shampooed the carpets before only shampooed the rooms and not the stairs and we were willing to fix someone elses mistake. I would not work for this lady on a regular basis after this. But, will come back to fix any issues cause that is what we do keep to our word to fix problems that come up. Our ratings are very high and this is the first time we ever had a person feel this way. Be very cautious when you decide to work with this lady. Thank you.
Thank you so much. Sorry for the lateness. When I realized I was running behind I usually don't use the phone while driving. Again sorry for being late we are usually always on time for every job. We would surely love to work with you again when the time comes and will be on time this next time. Thank you so much.
Thank you so much for leaving us a review. We look forward to working with you in the future. Don't hesitate to contact us for anything you need done. Thank you again.
Thank you so much. If you need anything else or help with anything else please feel free to contact me. We will be right out to help you out again. Hope everything is going well with you and hope you had a great holiday.
Thank you so much for having us over to help you with your home. Looking forward to seeing you again soon. Thank you again, Candy Foulke Foulke Family Services
Thank you for your review. We look forward to working with you again in the near future.. Candy Foulke