I'm absolutely satisfied with the professional courteousness that was given to me by T.L.C. flooring. Being in the customer service buisness myself, , for one, know the importace of first impressions and quality workmanship, and both were on display when we met. Not only is Dean a class act, but just by speaking to him I knew he is a man of his convictions. a one room carpet remove and install was given the SAME importance as a whole house install. True to his word, oh yea. Professional in his craft, absolutely. I'm a middle aged manwho KNOWS a thing or two about being respectful, being courteous, towards customers. I felt like I was the most important customer that he had, and THAT is why I'm leaving a glowing endorsement, because it's DESERVED. Look at the reviews, just look, and you'll see why .Thanks again, Dean, I'd love to have a beer with you someday. Ken Creasy.