What is your typical process for working with a new customer?
Clear, upfront, communication first. Get to know them enough to know their needs for the project.
What education and/or training do you have that relates to your work?
I hold a BS in Computer Animation, and attend online MOOC courses in order to keep my broad range of skills up to date. The current course help to keep me in tune with the technical changes going on in the world of design.
Do you have a standard pricing system for your service? If so, please share the details here.
I use the Graphic Artists Guild Handbook: Pricing and Ethical Guidelines as a base to start from, and modify it as I see it is needed. An individual small mom-and-pop shop may not have the budget to afford what a large corporation can afford. However, undercutting the Graphic Artist's Guild too much is detrimental to everyone working in these fields.
So I try to find a nice balance that will help everyone.
How did you get started doing this type of work?
I love art. I love crafts. I love the creation process. I'm a nerd & a geek and love to learn. I watched cartoons over soap operas (still do) and wanted to make my own. While in school I took up web design as a hobby. Since then I've done graphic design, corporate identity work (including logo design), tradeshow graphics, interface design, user experience design, and so much more.
What types of customers have you worked with?
Various companies, both large and small have been in my pool of previous customers. I've worked with individuals as well, on a one on one basis.
What advice would you give a customer looking to hire a provider in your area of work?
Check the reviews. Use search engines to look up other works. Check other freelance sites for the same user. Do some digging before you spend your money.
What questions should customers think through before talking to professionals about their project?
The more information you give us to work with the better an end product we can offer you.