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- What should the customer know about your pricing (e.g., discounts, fees)?
Many customers ask us to provide ball park quotes prior to coming to their home. We understand that you are interested in an approximate price but there are many factors that affect the cost of a project so we do not provide pricing over the phone or prior to actually understanding all of the details. Some of the factors that affect pricing are product options, if existing plumbing needs to be moved, if work outside of the wetspace is required, etc.
- What is your typical process for working with a new customer?
1. FREE IN-HOME ESTIMATE - One of our Summit bathroom and home remodeling design specialists will come to your home to discuss your project and determine the best custom bath solution for your home based on your wants and needs. During this meeting, your specialist will go over the wide array of options available to you, such as styles and accessories. We will perform a thorough inspection of the bathroom, take measurements, make recommendations, and provide you with an iPad design/rendering that you get to keep. Once we determine the best solution for you in your home and you are equipped with all of the information you need to make an informed decision, we’ll provide you with an exact price of what the investment will be for your remodel project. With all the details from our Summit bathroom and home remodeling company, you’ll have an added peace of mind. RetroBath provides quality hands-on-help during your renovation process as a leading bathroom and home remodeling company, servicing Summit, Union County and neighboring communities. 2. ONCE YOU'VE PURCHASED YOUR NEW BATH SYSTEM - Once you decide to move forward with your remodeling project, we will schedule one of our project managers to come to your home to perform a detailed survey for material ordering and to verify this order for accuracy. The surveyor then formally structures the order, which is reviewed again by our production department before your order is placed with the manufacturer. We believe in multiple levels of checks and balances to ensure your project goes smoothly! 3. CUSTOM BATH SYSTEM ORDERED - Products are ordered from the manufacturer and can take between 3-4 weeks for production and shipping. In times of inclement weather, this time time may increase but we will always communicate with you every step of the way! There is ongoing communication between the time your order is placed and the time of installation. 4. SCHEDULE INSTALLATION - Once we are notified by the manufacturer that your order is shipping, we will contact you to schedule an installation date. We will contact you prior to install as a friendly reminder to prepare the remodel area, removing any items that could be damaged as a result of the construction.
- What education and/or training do you have that relates to your work?
The owners of RetroBath Makeover have over 40 years combined experience in the home remodeling industry. We have been trained and certified by the manufacturer.