FAQs
- What advice would you give a customer looking to hire a provider in your area of work?
How To Choose A Professional Carpet Cleaner You Can Trust A checklist of questions you should ask Is The Company Part Of A National Building Supply, Department Store Or Franchise? Big national department stores , building supply, franchise and many independent cleaners have big employee turnover problems. The technician on your home's route will probably change several times a year. So calling a large carpet cleaning franchise is usually a "roll the dice" when it comes to getting a good carpet cleaning tech. More than likely, you'll get a "green" rookie with one day of "training" who will be learning at your expense. Only The Top 10% Of All Carpet Cleaners Are IICRC Certified And hardly any of the franchise and independent cleaners are certified by the IICRC. Some franchises and large independent companies even have the nerve to advertise that they are "family owned", but they have 20 trucks and over 50 employees. To them, you're just a number. And their office may be up to 100 miles or more away from your home. But many use toll free numbers so you have no way of knowing that you're not calling a local company . So your chances of ever getting an owner or a family member to clean your carpets are slim to none. Many Chains & Franchises Don't Do Background Checks Also, many national chain, independent and franchise cleaners do not do any background checks and drug testing on the employees that enter your home or office. This puts you and your family at great risk. They also use the cheapest cleaning agents that cause rapid re-soiling. Plus they book lots of jobs back to back so that no more than 30 minutes is ever spent cleaning your carpets or other items. In addition, they only pay their techs minimum wage plus commission on high pressure and add-ons sales. Then they pray that their employees will care enough to do a good job for you. That's why over the last quarter of a century, we have corrected more $99 and $79 carpet cleaning "specials" than we care to count. But if all you want is a quick, cheap , splash and dash , low quality carpet cleaning job, then by all means do give one of the building supply, department store franchise or other independent cleaners a call. Just watch your mailbox or check the coupon section of your Saturday or Sunday paper. But if you want no-risk , guaranteed outstanding results, by a real family owned, drug and criminal free company, with an unsurpassed reputation for excellence, and an iron-clad money back guarantee, then we are the company for you. Is The Company 100% Green? Besides using cheap cleaning solutions that cause rapid re-soiling, many chain , department store, franchised and independent cleaners use cheap cleaning solutions that may be harmful to you and your family. Here at Allstate, we have always used cleaning solutions that are 100% hypo-allergenic, biodegradable, and are guaranteed 100% safe for you , your family, your pets and the Earth. Does The Company Sell Carpet? You should never have your carpets or floors cleaned by carpet retailers. Reason? It's a lot more profitable for carpet retailers to sell you new carpet or floors since it takes too much skill and expertise to restore your carpets and hard flooring like new. Plus its a lot easier for a carpet retailer to tell you that your carpets or floors need to be replaced when it simply is not true. Also, you should never have your furniture cleaned by companies that re-upholster sofas and chairs for the same reasons. Do They Have Good References? Our company is considered by many as one of the best and most reliable cleaning companies in the area. We are often referred by leading textile and flooring manufacturers, interior designers, retailers, discriminating consumers and other cleaning professionals in the industry. Here at Allstate, we can cheerfully supply at least 50 real and current references without hesitation. We also invite you to check us out with the Better Business Bureau or any other consumer agency. Do They Provide Free Written Evaluations? If you want an outstanding job with no surprises, make sure the company you choose will provide a free-no obligation carpet evaluation and a firm written analysis. At Allstate, this has been our policy for nearly a quarter of a century. What Kind Of Experience Do They Have? Over the last two decades, we have cleaned and restored over 10,000 carpets, floors, drapes and upholstered furniture items of every description. Weve handled almost every kind of specialty item and situation that you can imagine and weve seen many unusual situations. So our experience makes us one of the most trusted restorers in the area. Although we cant perform miracles every time, many times we can come pretty close. Are They Educated In Their Field? Our company is certified by the Institute Of Inspection Cleaning & Restoration, The Certification Registry Board and we are affiliates of the International Institute For The Conservation Of Historic & Artistic Works. We also have an IICRC Certified Master Restorer and Textile/Flooring Inspector on staff. That means we can also provide you with certified textile and flooring inspections, lab analysis and expert court testimony. Like a certified real estate appraiser, it means our opinions on textiles and flooring issues will hold up in court. We also keep abreast of global cutting edge technology and changes in our industry. What Systems Do They Use? Here at our company, we will employee any and all systems that will restore your floor coverings and fine furnishing like new. And in the process, we absolutely positively guarantee you no damage, no shrinking, no bleeding and no color loss on any kind of floor, carpet, oriental, drapery or upholstered fabric accepted as cleanable under our systems. Do They Guarantee Their Work? After having an uninformed, uneducated, or downright unscrupulous cleaner in your home, its hard getting them back to fix a problem. At our company, weve always offered a 100% money back guarantee. If you're not delighted with our service, we will re-clean the area in question at no charge. If you're still not satisfied, we'll deduct the area in question from your bill. Thats because we do not want to have anyone in our community that feels they paid us for something we did not deliver. In fact, if we dont think that youll benefit from using our services, well give your our honest opinion so you wont have to waste your time or money. For more information on any of our services, call us today at 609-586-5833 or e-mail us right now at: allstate@usa.net We'll get back to you pronto. Rodney & Michele © MMXI Allstate Services Intl Inc. All rights reserved.