Pro-touch Painting & Remodeling

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Introduction: We treat our clients like family and go above and beyond to make them happy. Being able to interact with all types of people and making their visions turn into reality.

Overview

Hired 40 times

6 employees

24 years in business

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Featured Projects

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Reviews

Customers rated this pro highly for responsiveness, work quality, and value.

Good 4.4

46 reviews

5

78%

4

7%

3

2%

2

4%

1

9%

Farah A.

Feb 3, 2016

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Hired on Thumbtack

Pro-touch Painting & Remodeling's reply

How can you leave me a review or nonetheless give me a one star is I've never met you or agreed to any work

Wallpaper Installation or Repair

Patricia D.

Jun 30, 2017

·

Hired on Thumbtack

Bathroom Remodel

John R.

Feb 7, 2016

I'm very particular on who I hire cause I've had bad experience with previous contractor. Camilo, was recommended by a friend of mine. We met for a free consultation and the rest was history. I hired him to do wallpaper installation and they ended up working on my whole apartment. They did wallpaper installation in my office, Venetian plaster in my hallway with a marble finish, Crown molding, chair rails and decorative boxes on the walls throughout the living room. I also have to mention I had to go overseas on a business trip two days after he started. Camilo kept the lines of communication open letting me know what was going out every single day. I came home and couldn't been happier.

Michael A.

Nov 27, 2020

I organized the performance of ProTouch painting and designs in 4 sections that I feel are important when employing a company to lead a project of the kind we hired them for. Professionalism: Difficult to work with, at times abusive to people he hires. I was included on several text threads where he was highly unprofessional with people he hired. Staff sleeping on site although cameras are in plain site. Paperwork with the city not handled and required lots of work on my end after he stopped responding to texts and emails. Lastly, problem solving is not a strength of Camillo. As with any project, unexpected developments occur, what is important is how we deal with the problems. Camillo tends to panic and focus on who will pay for the change of plan instead of focusing on options to resolve the problem. Financial planning: The number quoted was not thought through and many things were missed (including doors, steps to a room, sprinklers to be moved). Obviously it's very challenging to conclude work in those scenarios, and many conversations with Camillo ended with him asking for more money, including for cleaning at the end. Some of his staff complained several times to me for not being paid, a company that was contracted to do work was not paid in spite of numerous reminders and follow up and later threatened legal action. After they left the job, it took several months for us to finish the work ProTouch was contracted to do and of course more money. Time Management: Didn't stick to his schedule of 3 to 4 weeks and was off by several months. There are several obvious reasons for that, poor planning. days would go by between phases as material was being purchased, although payment was made when requested. During those times Camillo would often stop responding to texts/calls until he would appear some days later. City permit delayed several times, workers not showing up as planned. While it is understandable for people to have last minute emergencies, consistently for several months is indicative of a larger problem. One possible reason might be tied to the way he handles payment to his employees? During his weeks of vacation he left someone in charge who lacked the experience to manage the work that was needed which also caused delays. Overall quality of work: Work ended a bit early due to the pandemic, but outside of some finishes not completed as the project ended abruptly, the work that was done was not always of quality. For example a wall was put in place under a staircase which is not aligned with the stairs but is about an inch off which is very noticeable due to its central position in the house, ceiling not finished (a space of a couple inches was left on the window side), wood staining of had to be re-done. Those are only a few of the examples I could share. Overall, saying we were disappointed would be an understatement. It took many times longer than quoted, cost more, was a strain to anyone involved who came in contact to ProTouch (not just us but folks working and helping us with the project). I can see that ProTouch might be well suited for small jobs. Paint jobs, and maybe minor renovations. Anything more complicated and requiring planning is a bit outside their grasp if the work they did for us is any indication of the sphere of competency of ProTouch.

Robert L.

Mar 15, 2014

Fast and affordable. Had my house totally redone inside. They even have a warranty program to comeback and make repairs, which is great because I have 3 small kids.They finished 2 vanshen walls , living room dinning rm and 2 bedrooms in 3 1/2 days. So my life was back to normal very quickly. It feels warm and cozy the way I always dreamed.

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Visit my website or call for more information..
What education and/or training do you have that relates to your work?
I have a bachelors degree in business among with a few other licenses like, contractor, Painter, building inspector, black seal , Blue seal and OSHA 40 license.

Pro-touch Painting & Remodeling

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