What should the customer know about your pricing (e.g., discounts, fees)?
My pricing system is pretty simple. I charge $35 to $50 for home pc and laptop work for an all-encompassing tune-up and clean up. The price varies primarily on the size of the storage involved because the scanning aspect of such a project can take hours if you have a large and full hard drive. For other services and office pc work, I charge $25 for the first hour and $5 for each additional 30 minutes. Overall prices are negotiable, including negotiating an offer made by the customer. Other service types are listed below.
Create System Backup
Do a System Restore
Home Network setup
Attempt Data Recover from Hard Drive
What education and/or training do you have that relates to your work?
Not at this time. For the home pc, most of the hardware updates that come out annually or simply added power and proficiency, so it's really just a matter of keeping drivers up to date and checking compatibility when upgrading parts right now. I've taken and completed a course to prepare for A+ testing, but (at the time) the price of the test was unnecessarily high for someone who was only a passive hobbyist at the time. Maybe later.
How did you get started doing this type of work?
I just fell into it, really. I liked the idea of computers (I'm a big scifi fan) and tinker with them since my early teen years. I'm not a big fan of working on computer networking, but the computers themselves are a long time hobby and I can help with most household networking issues as well.
What types of customers have you worked with?
The vast majority of jobs I'm asked for involve computer maintenance (especially virus/malware removal), upkeep, and the occasional hardware swap or upgrade.
Describe a recent project you are fond of. How long did it take?
I use to help with the computers at Holly City Pediatrics (Millville, NJ) (per diem work). One particular visit included upgrading 7 computers (OS and software), upkeep and maintenance of a doctor's laptop, and a few small miscellaneous projects. My multitasking skills allowed me to knock that project out in just over 12 hours of work (two visits over the weekend)...and they haven't had an issue since.
What advice would you give a customer looking to hire a provider in your area of work?
Keep in mind that as computers become more powerful, in many ways they also become simpler. If you understand how the major components work together, you'll find that you can really push the life of a computer (depending on it's purpose) fairly far without the need to waste money on replacing it too soon. Part of my goal is to save you money and that SHOULD be the same goal of any provider/serviceman you hire.
What questions should customers think through before talking to professionals about their project?
It makes me giddy. I really do just love working with computers; new and old.