FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Being that every home or business has different needs our pricing for cleaning depends on your home or business. We do offer discounted cleaning packages where if a client buys a specific number of cleanings up front, they will receive a percentage discount depending on how many they purchase. We do have set window and carpet cleaning prices. Our pressure washing rates vary depending on what needs to be done. An in-home or business walk thru is required for pressure washing and home organizing requests in order to give an accurate estimate. Also, we offer gift certificates that can be used for any of our services.
- What is your typical process for working with a new customer?
When working with new clients I like to set up a initial phone consultation to discuss your specific needs. Whether its a deep cleaning, standard cleaning, changeover cleaning, post-construction or a move-out we have a specific scope of work that covers each type of cleaning. We pride ourselves on delivering the best customer service experience that you will ever have with any service. We have a dedicated staff of professionals that can handle a variety of different circumstances.
- What education and/or training do you have that relates to your work?
I have a Bachelor of Science degree in Hospitality Management from Drexel University. I have over 15 years of experience in the service industry. High quality customer service is our priority. We personalize our service to each individual client, which is rare in today's business landscape. Taking care of and responding to all client feedback, whether good or bad, is what sets us apart from our competitors. We strive to go above and beyond with each and every customer and we strive to turn every 1st time customer into a long-term client. This is also what has allowed us to continue to grow at a manageable rate since we first opened in 2013.