|Monday||10:00 a.m. to 11:00 p.m.|
|Tuesday||10:00 a.m. to 11:00 p.m.|
|Wednesday||10:00 a.m. to 11:00 p.m.|
|Thursday||10:00 a.m. to 11:00 p.m.|
|Friday||10:00 a.m. to 11:00 p.m.|
|Saturday||10:00 a.m. to 11:00 p.m.|
RT Computer Systems
About this pro
It was a pleasure to work with Bob,I highly recommend him and would hire him againJan 26, 2018Verified
He was very good with communicating with me about what i wanted done, gave me a very fair price and has me as a customer.Feb 7, 2014Verified
Understood what I wanted, devised a clever solution, and kept working at it through some unexpected challenges. Recommended the right hardware, found the best software, and we had a great outcome. Bob took the time to explain what he was doing while I waited, which allowed me to better understand how everything worked. I expect to do business with him again--recommend highly!Feb 3, 2014Verified
It was great he did everything I needed done will be working with him againOct 7, 2013Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I charge a flat-rate fee for a given job, opposed to an hourly rate. By doing so the customer is aware of the cost upfront and not blindsided by an unexpected bill. Often due to all the variables which can cause the same type symptom, I charge a consultation fee that includes an in depth diagnosis and the proper procedure to go about correcting it. Through the initial consultation, often a customer gains enough knowledge and know - how to enable them to do the repair themselves. Bad for business I am told, but great for the educated customer. In the event, the customer wants me to move forward. The consultation fee is deducted from the final quote.
- What is your typical process for working with a new customer?The first thing I do is communicate with the customer, so I understand what they are asking, and make sure they understand exactly what I am doing along with why it needs to be done. There are instances where I spend more time educating the customer of the problem than I do fixing it. I truly believe an educated customer is the best customer.
- What education and/or training do you have that relates to your work?I carry an MCSE and A* cert. Field wise I stay current on all the latest developments through publications and experience. I am a power user and a gamer. We "live" on the edge of the latest and greatest. Aside from the certifications, as a gamer and high end user, I have gained a vast knowledge that is not included among the courses, of what software and hardware are the worst and the best, what is hype and what is not.