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Wanted to start by saying that Jason was amazing! He helped me with a computer problem that I wasn't sure I was ever going to fix. The problem I experienced with my computer is one that no one ever wants to experience. I tried turning my computer on one day with no prior warning signs of a problem to find that my computer was trying to do a Windows 10 Auto Recovery, but that it had failed. I tried to troubleshoot the problem myself and followed steps from the Windows Support sites online, but nothing I tried worked. Decided that I needed professional help in the matter. I went to Santa Fe Computers (long-story of why I went to Santa Fe instead of somewhere here in Albuquerque where I live) first and left my computer with them to see what they could do about it. They were very friendly and helpful in the matter and got back to me pretty fast. They told me that something had happened to my hard-drive, and that all of the files in my User Folder were completely gone. They really had not explanation for how this happened, as even my Windows System files were gone which is something that never happens. This hit me like a brick of stones because I hadn't backed up my computer in years. Always thought I wouldn't have to worry about a hard-drive crash, but now I know better. I went ahead and let them do an initial data recovery attempt, but after an hour of them trying to recover my data they said nothing was showing up which was a bad sign. They suggested that I either find someone with advanced data recovery tools/methods or just start over. I wasn't ready to give up on all my school documents, pictures, etc. just yet so I decided to try somewhere else to see if a more extensive data recovery attempt could be done. I made a post here on Thumbtack and got responses back from several different Computer Repair/Data Recovery experts here in Albuquerque. I saw that Jason from PSI Computing had the most reviews, and also really good reviews so I went ahead and contacted him. He was really personable when I talked to him over the phone and he was willing to drive all the way to my place to check out my computer in person. He was willing and able to answer all the questions I had and definitely made it apparent that he knew what he was talking about. When he initially looked over my hard-drive he gave me more extensive feedback about what had happened to my hard-drive. He said that there was data on my hard-drive, it just wasn't in a usable format. He said there was a pretty high chance, around 85%, that a deep-scan recovery attempt could get most if not all of my files back. He said the process would take some time though, which didn't bother me at all. I was just happy to hear that I might actually get my files back. I'm a student at UNM and the fall semester had just started, so not having a working computer for a week or more was possibly going to become a problem. Jason was super helpful though as he helped set me up with a temporary hard-drive I had bought, and helped me install Windows onto it and get the correct drivers installed as well so that I had a usable computer while he worked on getting my data back. Jason updated me on the data recovery process as it progressed and after about a week or so he got back to me with some great news. The data recovery attempt was a success! The only downside of the data recovery was that all the organization and naming of my recovered files was gone so I'm still in the process of reorganizing/renaming all my files and figuring out where they are supposed to go. I can't say how happy I was to get my data back though! Jason went above and beyond with helping me and for the amount of time he spent working with my computer his charge rate was very fair! He was a great guy to talk with and I know that if I ever experience another computer related problem like this that I can rely on Jason to get it fixed. Would highly recommend!
Mr. Paton has been working for my company for years now. He works on everything. My desk top, my laptop, my phones. He has always done an excellent job for my company. I don't call anyone else when I have problems.
Brian was knowledgeable and professional. He completed the work on time and was very helpful in helping choose the correct upgrades for my computer.
Raymond Technologies is one of the top professional business in New Mexico! Raymond Technologies combines industry knowledge with innate people skills that enable win-win situations for all. Raymond Technologies looks at the big picture and yet manages the fine details, and does it effortlessly. Raymond Technologies is resourceful, technology company with considerable ability, and it is a privilege to work with Raymond Technologies.
Chris is a very inspiring entrepreneur. He is extremely professional when engaged in a job. Chris has often times helped me with several computer issues that I have encountered. One of which Chris did was transfer all my programs from one computer to another computer. I highly recommend Chris for any computer repair or internet problems.
Brian Martinez is knowledgeable, patient, and friendly...a rare but wonderful combination when dealing with IT personnel and problems that need resolved. Brian takes the time to get the job done well. I've had issues with slow response and OS upgrade problems and Brian has resolved each one efficiently; leaving me with a better computer experience and much less frustration. I sincerely appreciate the excellent support that this professional provides.
I was having trouble with my computer being very slow. He did an excellent job of cleaning up the computer and correcting the problem.
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The MacXperts provides exceptional Apple Certified Macintosh Consulting, when, where, and how you want IT! At your office, your home, or via remote support. Our mission is to provide the most knowledgeable, skilled, and reliable support solutions to enable you and your business to be more successful in your mission. Our qualifications are: Certified Member of the Apple Consultants Network. Apple Certifications: 10.1 ACHDS, ACTC. 10.2 ACHDS, ACTC. 10.3 ACHDS, ACTC. 10.4 ACHDS, ACTC. 10.5 ACHDS, ACTC. 10.6 ACSP, ACTC. Only New Mexico member of the Apple Consultants Network with Server certification. Our customers love that we provide comprehensive consulting, technical support, and training. Due to our 20 years of experience, we are able to complete work right the first time, faster, resulting in lower overall costs to you!
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