Quality Pool Service LLC

4.8
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(16)
4.8
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16 reviews
5
94%
4
0%
3
0%
2
0%
1
6%
  • Mike W.

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    Responsiveness, honesty. Sosa found damage, offered to repair, gave verbal estimate, delayed for 6 days, then quit with no notice (a critical delay in this climate). He lied about having performed the last service. Left me in a lurch!

    Jun 10, 2017Verified
    Francisco S.'s reply

    I apologize for the stop in service, as I told you when we first met the reason I don't charge the first month is because I work alone and I like to see if the service will work for me as well as the client. I was unaware the house was for sale when I started the service which was fine with me as long as I was just there to maintain and clean the pool. When I found out that you had someone jumping the wall and using the pool without anyone's knowledge I made you aware, & because of how they set the valves they drained the spa causing the pump to overheat and creating air leaks. I said I'd replace the rings which I did, but when the system started back up I noticed further damage which would need extensive plumbing. I made it clear when we met, I have a large route and mostly work alone and the first free month was so that I could see what I was getting into. When a house is for sale I know timing is important and things have to be done quickly, so as I told you when I decided to stop (before really starting a paid service) I didn't think I could keep up with the work load your pool had. I absolutely cleaned the pool one more additional time as I told you I would as well as added chemicals to keep you stable until someone else could step in but the winds were at 40MPH that day so I don't think your taking that into account, Lastly I replaced the valve rings, and the lid ring, no charge and only stopped when I noticed further more extensive damage as the water made its way into the system, I'm sorry I didn't have the man power for something like this but I do wish you luck. I try to stress to everyone I meet that I don't trust anyone with my route but me, I can only take on so much and THE FIRST MONTH FREE is there for things like this. To make sure that it's a "service" and not a project. That mixed with the timeframe that comes with a house that's for sale in the middle of the busiest time of year is why after the FIRST FREE MONTH I decided that it wasn't a good fit for me. Thank you, God bless!

  • George B.

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    Francisco Sosa is top notch he is all about taking care of his coustimer great personality reliable I can see him doing my pool as long as I have a pool

    Feb 3, 2017Verified

About this pro

In my experience of working for other pool companies over the years, a good pool technician does good work. Where the line varies, is in the consistency. Here at Quality Pool Service, we promise that every week we stop by, will be just as great as the last! The peace and serenity of being in a backyard cleaning a pool.

Years in business

13

Times hired on Thumbtack

22

Number of employees

3

Location

Henderson, NV 89077

Photos and Videos

15 photos

    Q & A

    • What should the customer know about your pricing (e.g., discounts, fees)?
      I offer several different options that can meet your needs.
    • How did you get started doing this type of work?
      Previous Employment.
    • What questions should customers think through before talking to professionals about their project?
      Mother Nature has a great effect on this trade.

    Business hours

    Pacific Time Zone
    Sunday8:00 a.m. to 8:00 p.m.
    Monday8:00 a.m. to 8:00 p.m.
    Tuesday8:00 a.m. to 8:00 p.m.
    Wednesday8:00 a.m. to 8:00 p.m.
    Thursday8:00 a.m. to 8:00 p.m.
    Friday8:00 a.m. to 8:00 p.m.
    Saturday8:00 a.m. to 8:00 p.m.
    Coverage Area for Quality Pool Service LLC is about 40+ miles of Henderson, NV.